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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Retail TouchPoints

Geekplus robots are now in use at all three of Happy Returns’ Hubs. Image courtesy Happy Returns) Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor. Were inside one of the three Happy Returns Hubs across the U.S. The rate of goods returned in the U.S.

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Why Stitch Fix is Focusing on its Human Stylists When Everyone Else is Talking About AI

Retail TouchPoints

Funderburk and Zamansky shared how the company is doubling down on its human-centered AI approach to create a more customer-centric shopping experience and return the company to growth. The customers Fix is shipped and they have three days to test out the items and select which ones they want to buy and which ones theyll return.

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Amazon is set to take off in Australia this year, get ready

Inside Retail

Amazon, the $2 trillion gorilla, arrived on our shores officially in December 2017, just in time for Christmas. billion in gross merchandise volume (total spend before fees, discounts and returns) up from $4.5 With respect to pricing specifically, also take into consideration Amazons free shipping minimums. billion in 2022.

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Retail’s AI Evolution: From Chatbots to Personal Shopping Concierges

Retail TouchPoints

Dealing with customer service for a faulty product or return? Your own digital sidekick that initiates returns , arranges replacements and keeps you updated through your favorite communication channel. Lets return to the example of shopping for a product. Youve probably felt the frustration firsthand.

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How Build-A-Bear’s Pandemic Shift Created Long-Term Omnichannel Opportunity

Retail TouchPoints

In the longer term, it gave us this ability to grow and add things like ship-from-store, in-store pickup and same-day delivery through Shipt , which is another key component of what we wanted to do for last-minute gift givers.”. Creating Joy Amid Uncertainty.

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DTC Activewear Brand Vuori Valued at $4B After Latest Funding

Retail TouchPoints

The company has been profitable since 2017. Currently the brand is offsetting its carbon and plastic footprints while taking steps to eliminate 80% of plastics from its shipping and supply chain by 2022. Listen to the full episode here.].

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Dollar General, Dollar Tree Come Under Activist Investor Fire for Workforce Issues

Retail TouchPoints

The investor has stated that Dollar General lacks “adequate systems” to handle challenges caused by supply chain disruptions and shipping delays, particularly unpredictable shipments and influxes of inventory, due to its poor worker retention rate. The off-price retailer has taken some steps to address complaints about pay. female and 55.2%

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