2017 Retail Trends Returns 
Wiser
SEPTEMBER 28, 2017
In-Store Returns . Between their bookstores in cities across the US and their recent announcement that shoppers can drop off their returns at certain Kohl’s stores, they’re out to prove that in-store and online can work together well, even on a massive scale. Ship from Store . Schedule a demo today.
Indigo 9 Digital
MARCH 9, 2023
66% of consumers surveyed said “best value for money” keeps them returning to a brand, taking the top spot in terms of consumer preferences. Some of the most successful retailers today include Dollar General, Dollar Tree, Target, Costco and Walmart. Customers love it but it’s costly for retailers. Do you like this content?
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Indigo 9 Digital
FEBRUARY 28, 2023
Zak Normandin, CEO of direct to consumer brand Iris Nova, (parent company of Dirty Lemon beverages) said cost per action on Facebook increased by a factor of three between 2017 and 2018. This is because the vast majority of retail sales still happen in stores with online sales representing only 14.6% Still not convinced?
Indigo 9 Digital
MAY 31, 2022
Nordstrom also entered into a partnership in 2019 where it began accepting returns of online orders from competitors such as Kohl’s and Macy’s. This was Nordstrom’s way of thinking more holistically about its customers’ needs and in return customers often shop while dropping off a return. Innovative store formats.
Indigo 9 Digital
FEBRUARY 13, 2023
The costs a retailer “saves” by not opening and maintaining physical stores simply shifts elsewhere but at times those dollars aren’t as productive. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox 5. You need a way to make the model work.”
Indigo 9 Digital
NOVEMBER 16, 2023
Then there are those pesky returns. How often have you bought something online, then returned it without a second thought? For the retailer that’s a cost that eats into profits. Customer returns are also a thorn in Casper’s side as it is for many retailers. million on “refunds, returns, and discounts” in 2018.
Indigo 9 Digital
MAY 3, 2023
If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox 3. Another retailer that has also faced issues due to a lack of focus is Under Armour. Do you like this content? Become a world class marketer. Just do it. Carefully manage distribution.
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