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Is it Time to Upgrade Your WMS to a Fulfillment Management System?

Retail TouchPoints

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

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Kohl’s Expands Return Services for Additional Brands and Retailers

Retail TouchPoints

Kohl’s has added brands including Carhartt, Hanes and Levi’s to its newly christened in-store returns service, The Return Drop @ Kohl’s. The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide.

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Amazon Enlists Staples, Local Businesses to Help with Returns and Delivery

Retail TouchPoints

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

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Returns Go Digital – How Can Retailers Keep Customers Coming Back?

Retail TouchPoints

Returns in the retail industry have always posed a challenge. A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. In addition, the past decade has seen returns baked into the business model of several direct-to-consumer starts-ups, including Warby Parker, Stitch Fix and Zappos.

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How Build-A-Bear’s Pandemic Shift Created Long-Term Omnichannel Opportunity

Retail TouchPoints

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. With a strong inventory management and fulfillment foundation in place, Build-A-Bear is ready to take its next steps.

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Huboo becomes Official Logistics and Fulfilment Partner for West Ham United FC

365 Retail

Founded in 2017 in Bristol, award-winning Huboo has since become fully operational across a host of strategic locations in Europe, including the Netherlands, Spain and Germany, offering eCommerce customers a fully integrated service across each market they choose to operate in.

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eBay Hires Former Meta Commerce Leader as Chief Product Officer

Retail TouchPoints

This move represents a return to eBay for Garcia, who spent 11 years within the company’s search and buyer experience beginning in 2003. At Spring, Jansen will cultivate partnerships strategy to drive growth by developing enhanced tools for creators, distribution and the company’s global fulfillment network.