Retail TouchPoints

APRIL 6, 2021

Returns in the retail industry have always posed a challenge. A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. In addition, the past decade has seen returns baked into the business model of several direct-to-consumer starts-ups, including Warby Parker, Stitch Fix and Zappos.

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Returns Customer Experience Consumer Shopping 226

Inside Retail

JANUARY 6, 2025

Amazon, the $2 trillion gorilla, arrived on our shores officially in December 2017, just in time for Christmas. billion in gross merchandise volume (total spend before fees, discounts and returns) up from $4.5 Amazon announced it posted over $3.1 billion in 2022. billion in the prior year.

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Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

MARCH 27, 2025

Dealing with customer service for a faulty product or return? Your own digital sidekick that initiates returns , arranges replacements and keeps you updated through your favorite communication channel. Some bots incorporate customer context, but many place consumers into a frustrating maze of irrelevant, pre-programmed replies.

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Payment Services Shopping Returns Customer Experience 147

Retail TouchPoints

APRIL 1, 2025

I think we could also say that half the brands in retail today can’t clearly say what they stand for, what their brand values are and what that means to the consumer, added moderator Ndidi Oteh, Senior Managing Director and Head of the creative group Accenture Song Americas at Accenture. It’s how consumers connect with you.

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Consumer Fashion Shopping Marketing 162

Retail TouchPoints

JUNE 24, 2024

The lawsuit, filed in 2017, alleged that Founder and then-CEO Kevin Plank knowingly or recklessly misrepresented facts regarding consumer demand for Under Armour’s products as well as the company’s financial and operating results, according to the Wall Street Journal. 16, 2015 and Nov. billion revolving credit facility.

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Accounting Payment Services Returns Planning 264

Inside Retail

JULY 31, 2023

According to the most recent consumer sentiment survey by National Australia Bank, two in every three Australians with intentions to travel have cancelled or postponed their plans in the last three months. The company first entered the retail space in 2017 with a pop-up store on Collins Street in Melbourne’s CBD.

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Returns Planning ATS Consumer 246

Inside Retail

DECEMBER 11, 2023

Fitness tracker Fitbit is facing an $11 million penalty in Australia after admitting it committed deceptive representations about consumers’ rights to a refund or replacement if the device sold was found faulty. The post Second strike: Fitbit fined again for misrepresentation appeared first on Inside Retail Australia.

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Consumer Returns 262

Retail TouchPoints

OCTOBER 13, 2021

The company has been profitable since 2017. Despite a widespread return to offices and schools, consumers still appear to be enjoying the more comfortable fashions they adopted in droves during the pandemic.

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ATS Wholesale Apparel Shipping 264

Inside Retail

JANUARY 6, 2025

Over the last year to seven years, however, these brands have launched impressive comeback strategies, bringing them back onto consumers radars. Many companys decisions to return to the office and the world opening back up to embrace life outside the home have created a need for a wardrobe beyond athleisure.

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Fashion Apparel Returns Consumer 130

Inside Retail

NOVEMBER 6, 2024

However, due to factors like the rise of e-commerce, the increased availability of cheaper, “dupe” denim brands and an outdated aesthetic at a time when athleisure reigned supreme, True Religion fell off the retail grid and filed Chapter 11 bankruptcy not once but twice in 2017 and 2020. They’re not paying full price.

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Fashion Accessories Consumer Apparel 130

Inside Retail

JUNE 30, 2021

million consumers each year. Drew has made an outstanding contribution since joining Collins Foods in 2017, particularly over the past year when he has led the business through unprecedented operating conditions. O’Malley first joined Collins Foods as chief operating officer in 2017.

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Returns Management Consumer ATS 219

Retail Gazette

MARCH 6, 2025

The return of its former boss comes at a crucial time for Poundland as Pepco revealed on Thursday (6 March) that it was “actively evaluating” all strategic options to separate the discount business from the group, including a potential sale. over the golden quarter.

Returns 59

Returns Supermarket Grocer Management 59

Inside Retail

JULY 15, 2024

Once positioned at the pinnacle of the American apparel industry, the BCBG Max Azria Group faced a series of fiscal and operational difficulties, which led it to file for Chapter 11 bankruptcy protection on February 28, 2017. But now it appears to be attempting a comeback.

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Fashion Apparel Returns Wholesale 264

Retail TouchPoints

JULY 15, 2022

Over a four-week period, Build-A-Bear turned its store locations into micro-fulfillment centers so it could maintain store operations, keep associates working and create a bright spot for consumers navigating uncertainty and stress. We love the feedback that says ‘Hey, I was able to do this.

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Fulfillment Shipping Inventory Management Location 306

Wiser

SEPTEMBER 28, 2017

In-Store Returns . Between their bookstores in cities across the US and their recent announcement that shoppers can drop off their returns at certain Kohl’s stores, they’re out to prove that in-store and online can work together well, even on a massive scale. Ship from Store . Schedule a demo today.

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Drop-Shipping Shipping Returns Boutique 189

Inside Retail

MAY 30, 2022

The Australian Competition and Consumer Commission says the financial services giant has been engaging in anticompetitive conduct since 2017 in the supply of debit card acceptance services, with the purpose of substantially lessening competition. Eftpos was often the cheapest option, the commission said.

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Merchant Services Payment Services Supermarket Promotions 246

Retail TouchPoints

NOVEMBER 16, 2020

While wearable tech developed by Google, Apple and others is still in development, sensors used in modern iPhones have already brought usable tech into consumers’ pockets. Online purchases are three times more likely to be returned compared to in-store purchases.

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Fashion Returns Boutique Shopping 234

Inside Retail

AUGUST 27, 2023

In 2015, the more financially accessible Marc by Marc Jacobs line was pulled back, and LVMH shut down the brand’s menswear department in 2017. The fashion house also gained a younger, more trend-savvy consumer base with the launch of the Heaven by Marc Jacobs line in 2020. We Can Only Hope”.

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Returns Fashion Consumer ATS 130

Retail TouchPoints

FEBRUARY 22, 2021

Instead, a series of recent diversifications, including the launch of a direct-to-consumer site in 2017, meant the brand was poised to roll with the pandemic punches. These gave Kerrits the advanced analytics and segmentation tools she needed to react to the volatile market forces and shifting consumer sentiments that shaped the year.

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Wholesale Marketing Accounting Outdoor 264

Retail TouchPoints

MAY 29, 2024

This is especially true among younger consumers, like the 67% of millennials and Gen Zers who plan to have pets instead of kids. While cost was a leading reason for this pivot, consumers still plan to spend big bucks to show love towards their “fur babies.” billion in the U.S.

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Location Consumer Boutique Planning 264

Retail TouchPoints

APRIL 28, 2023

But Wells knows that to successfully acquire this coveted group of consumers while also retaining its incredibly loyal base of millennial shoppers, the brand can’t simply live in the past. Starting as a Senior Designer in 2006, he worked his way up to VP of Innovation before he left the company in 2017.

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Fashion Consumer Marketing Accounting 278

Inside Retail

JULY 5, 2021

Designed and launched in 2017, Tommy Adaptive is Tommy Hilfiger’s inclusive range that makes dressing easier for adults and children with disabilities. Figuring out the language and understanding the consumer’s journey were the biggest barriers we faced in creating [our marketing campaigns].”. “We Accessible shopping experience.

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Fashion Marketing Returns Consumer 246

Retail TouchPoints

JULY 22, 2024

Ecommerce has undergone a remarkable transformation in recent years, and warehouses must consistently deliver a seamless, end-to-end consumer experience to remain competitive in this evolving market. Time to value, or return on investment (ROI), goes beyond the initial investment and measures the ongoing value derived from the technology.

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Fulfillment Management Shipping Supply Chain Management 277

Retail TouchPoints

FEBRUARY 24, 2022

Headless is widely seen as a more agile ecommerce foundation, allowing businesses to respond quickly to changing consumer demand and technological innovations. Competing with the likes of Shopify and Commercetools, fabric aims to offer mid-sized brands an easy entry point into the world of API-based headless commerce solutions.

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ATS Inventory Management Management Returns 264

Inside Retail

OCTOBER 24, 2023

However, beauty brands and other companies in various retail sectors have been integrating AR technology into the consumer shopping experience since well before 2020. This allowed consumers to “try out” a piece of furniture and get a feel for whether or not it would work. In 2020, 83.1 million in the year prior.

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Shopping Home Furnishings Consumer Returns 245

Retail TouchPoints

OCTOBER 18, 2022

(AEO) has invested heavily in winning the hearts, minds and dollars of Gen Z consumers. From Roblox to Snap, the retailer is dedicated to not just being where this consumer is but also creating compelling experiences that drive engagement. Key milestones shared included: Planet: 3.5

Consumer 278

Consumer Fulfillment Returns ATS 278

Retail TouchPoints

FEBRUARY 16, 2022

If a retailer doesn’t support the browsing experience for a shopper with disabilities — for example people with conditions that make it difficult or impossible to use a mouse — the lack of an interface suited for keyboard-only navigation will drive these potential consumers to a site that does offer these accommodations.

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Shopping Checkout Accounting Shipping 317

Retail TouchPoints

APRIL 6, 2023

There are some products consumers will never feel entirely comfortable buying exclusively online. Many consumers prefer visiting a store to give their mattresses a bounce before making a purchase. Consumers can visit a store to physically check out a mattress and then return home to make the purchase online and schedule delivery.

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Management Wholesale Consumer Marketing 257

Inside Retail

AUGUST 16, 2021

As the quality of living and workers’ wages reached new heights, Western brands spotted a golden opportunity and raced to set up shop in the East to reach China’s 1 billion consumers (and counting). First opened in 2017, Nio aimed to design an experience beyond just selling a car through its exclusive lounge concepts and on-site perks.

Consumer 130

Consumer Beauty and Health Fashion Accounting 130

Inside Retail

DECEMBER 15, 2022

Brosa attracted $5 million in Series B funding in 2017. It expanded from e-commerce – opening stores in Melbourne and Sydney in 2017 an d 2020 – invested in its technology capabilities, and strengthened its supply chain over the last few years. They’re] basing themselves on the belief that the Covid-19 dance will always continue.”.

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Planning Returns Fashion Management 245

Retail TouchPoints

MARCH 3, 2022

Other areas of investment announced by the retailer include: Top-to-bottom renovations of 200 existing stores, bringing the total percentage of remodeled stores to more than half its fleet since the effort began in 2017.

Payment Services 246

Payment Services Shopping Planning Fulfillment 246

Inside Retail

MAY 8, 2022

For the year to June 2021, consumer retail spending grew by 9.1 per cent year-on-year growth in retail consumer spending to March 2022 3. We were fortunate to receive enough industry collaboration to undertake a comprehensive meta study of the retail industry incorporating home, health and beauty, and consumables.

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Advertising Beauty and Health Marketing Consumer 264

Retail TouchPoints

APRIL 28, 2021

In response to major shifts in the coffee category — driven by younger consumers seeking authentic experiences — and listening to customers’ shopping preferences and convenience needs, Nespresso’s new boutique concept was developed to elevate its retail approach.

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Boutique Beauty and Health Shopping Returns 288

Inside Retail

NOVEMBER 30, 2022

per cent increase in the number of consumers that purchased from brands powered by Shopify, with Australians ranking fourth globally in total spend. This pattern of consumer behaviour is indicative of what you’ll see in the industry, [and] there’s an opportunity to bring forward bargains [and] purchases,” he said.

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Fast Fashion Shopping Accessories Consumer 246

Inside Retail

SEPTEMBER 10, 2024

After discontinuing its paper mailer in 2017, the J Crew catalogue is back. The return of the J Crew catalogue was a deliverable that Wadle promised in a LinkedIn post back in 2020 when she first announced that she would be taking the helm of the brand – but there was already wide consumer demand for its return.

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Fashion Returns Department Stores Consumer 147

Inside Retail

SEPTEMBER 27, 2021

trillion , with annual growth of 5 to 10 per cent driven by a rise in both consumer interest and purchasing power. After Lyko Group listed on the NASDAQ NORDIC in 2017, Terry returned to Australia with his family, where he was quickly hired by Hairhouse chairman Ahmed Fahour to lead the company’s digital transformation.

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Planning Management Returns Consumer 246

Inside Retail

JULY 6, 2021

Despite the numerous obstacles the retailer faced in 2020, Jeanswest managed to retain the trust and loyalty of consumers, recently taking the title of Clothing Store of the Year 2020 in the Roy Morgan Customer Satisfaction Awards. Yeung said these e-commerce giants are an important factor in growing the brand’s consumer base. “We

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Payment Services Store Layout Management Location 246