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Consumers and Merchants Should Look Before They Leap into BNPL Services

Retail TouchPoints

The economic fallout from the COVID-19 pandemic accelerated demand for buy now, pay later (BNPL) payment options. Research by The Ascent showed that among people who have used a BNPL service, 45% first did so in 2019, 21% first did so in 2020, and only 7% had used a BNPL service prior to 2015. billion, according to IBISWorld.

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How digital payments can help businesses lead in customer experience

Inside Retail

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? And how can businesses be ready for evolving payment technologies? Consumers, too, preferred to use contactless payments or to shop online.

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Mastercard faces court over anti-competitive deals with major retailers

Inside Retail

The Australian Competition and Consumer Commission says the financial services giant has been engaging in anticompetitive conduct since 2017 in the supply of debit card acceptance services, with the purpose of substantially lessening competition.

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How Streamlining Digital Checkout Boosted Polywood Conversions Nearly 50%

Retail TouchPoints

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores).

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Kroger Taps DoorDash to Add Flowers and Sushi to its Delivery Mix

Retail TouchPoints

. “By offering customer-favorite sushi options and premium floral bouquets through third-party marketplaces, we are continuing to evolve and meet customers where and how they are shopping,” said Stuart Aitken, SVP and Chief Merchant and Marketing Officer at Kroger Co. in a statement.

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Inside Westfield Century City’s Infrastructure Supporting Experiential Retail

Retail TouchPoints

The changes accelerated during the property’s $1 billion redevelopment project in 2017, which included modernizing the center and “creating an events infrastructure that would support the future of retail and activations,” Schillace said in an interview with Retail TouchPoints. That, for me, is success.”

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Luxury experts weigh in on how Burberry can rebuild its premium brand identity

Inside Retail

The British fashion house announced the suspension of its dividend payments and immediately replaced CEO Jonathan Akeroyd, who started at the company in April 2022, with Joshua Schulman. There is also a sense that management has been disconnected from the realities of consumer sentiment about the brand and its true position within the market.