Retail TouchPoints

JULY 12, 2024

Back in May 2023 Costco said it would delay planned membership fee hikes, citing the impact of inflation on consumers. Gold Star, Business and Business Add-On memberships will increase from $60 to $65 on Sept. 1, 2024, and Executive memberships will rise from $120 to $130.

Planning 162

Planning Consumer ATS Customer Experience 162

Retail TouchPoints

DECEMBER 11, 2024

Heres what I discovered about Amazons latest wave of grocery retail development: First, a Little Fresh History Those of you who have followed the Amazon grocery saga know that the tech giant has struggled to find its footing in this category since its 2017 $13.7 billion acquisition of Whole Foods. That said, 180 million U.S.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

FEBRUARY 14, 2023

His answer was that] the biggest thing you buy as a consumer is your home, and he didn’t just mean in scale and size, he meant financially, emotionally. Then in 2017, both brands were acquired by S. Everything about Method was different from what consumers were used to, from the aesthetic to the name. Why do they suck?’ [His

Consumer 277

Consumer Marketing Promotions Wholesale 277

Retail TouchPoints

APRIL 1, 2025

I think we could also say that half the brands in retail today can’t clearly say what they stand for, what their brand values are and what that means to the consumer, added moderator Ndidi Oteh, Senior Managing Director and Head of the creative group Accenture Song Americas at Accenture. It’s how consumers connect with you.

Consumer 162

Consumer Fashion Shopping Marketing 162

Retail TouchPoints

SEPTEMBER 21, 2022

Instead, they’ll use sites and their own branded marketplaces or wallets to reach consumers. Consiglio has been involved with blockchain from the founding of Blockparty in 2017 and Moonwalk as Co-Founder since 2020. There’s also a trend toward brands selling and distributing NFTs without a middleman like a third-party social platform.

Marketing 241

Marketing Consumer ATS 241

Retail TouchPoints

APRIL 6, 2022

As the number of available online selling channels increases, maintaining consistent product details across all consumer touch points has become an increasingly complex task for sellers. Nordwind Capital, which initially invested in the company in 2017, will retain its majority stake after the transaction. .

Management 287

Management Consumer Marketing Shopping 287

Retail TouchPoints

JUNE 24, 2024

The lawsuit, filed in 2017, alleged that Founder and then-CEO Kevin Plank knowingly or recklessly misrepresented facts regarding consumer demand for Under Armour’s products as well as the company’s financial and operating results, according to the Wall Street Journal. 16, 2015 and Nov. billion revolving credit facility.

Accounting 264

Accounting Payment Services Returns Planning 264

Retail TouchPoints

DECEMBER 7, 2021

Alibaba Group has reorganized its consumer and wholesale commerce divisions and named current Deputy CFO Toby Xu to succeed Maggie Wu as CFO in April 2022. Prior to his new role in the International division, Fan, who joined Alibaba in 2013, was President of Taobao and Tmall , two of Alibaba’s most successful consumer marketplaces.

Wholesale 277

Wholesale Consumer Marketing Planning 277

Retail TouchPoints

AUGUST 17, 2022

Raymond has been with Kohl’s since 2017, beginning as SVP, Media and Personalization and promoted to EVP, Customer Engagement, Analytics and Insights in June 2020. Kohl’s has named Christie Raymond as its new Chief Marketing Officer, reporting directly to CEO Michelle Gass. Christie Raymond. 18, 2022.

Marketing 304

Marketing Promotions Consumer 304

Retail Focus

FEBRUARY 19, 2025

The underwear brand, founded originally in Australia by entrepreneur Greg Taylor in 2017, is opening concessions in select John Lewis stores across the country, starting from 17th February 2025 following a successful period on the brands D2C.

Consumer 147

Consumer Shopping ATS 147

Retail TouchPoints

JULY 26, 2021

He played an instrumental role in the company’s retail restructuring last year as well as driving a number of initiatives to improve the GNC consumer experience. Mattson will now steer GNC’s omnichannel merchandising, brand strategy, marketing and product development as the retailer works to meet growing consumer demand.

Promotions 279

Promotions Fashion Consumer Marketing 279

Retail TouchPoints

SEPTEMBER 28, 2021

Amazon acquired Whole Foods in 2017 and introduced a free two-hour delivery option in 2018 as it steadily expanded the grocer’s delivery footprint. However, grocery margins are tight, and retailers are limited in how many costs they can pass along to consumers: prices rose 3.7%

Shipping 306

Shipping Consumer Planning Marketing 306

Retail TouchPoints

APRIL 25, 2023

The execution of our five-year strategic growth plan requires an experienced and talented team of experts that will help us expand our direct-to-consumer business, reach new audiences and build new categories,” said Dani Reiss, Chairman and CEO of Canada Goose in a statement. “As

Planning 305

Planning Consumer Management Marketing 305

Retail TouchPoints

OCTOBER 1, 2022

Lee will replace former creative chief Riccardo Tisci , who was appointed to the role in March 2018 following his career with Givenchy from 2005 to 2017. He will report to CEO Jonathan Akeroyd, who began leading the luxury brand in April 2022. Prior to his work with Bottega Veneta, Lee was the Director of Ready-to-Wear Design at Celine.

Fashion 319

Fashion Management Consumer ATS 319

Inside Retail

DECEMBER 11, 2023

Fitness tracker Fitbit is facing an $11 million penalty in Australia after admitting it committed deceptive representations about consumers’ rights to a refund or replacement if the device sold was found faulty. The post Second strike: Fitbit fined again for misrepresentation appeared first on Inside Retail Australia.

Consumer 262

Consumer Returns 262

Inside Retail

APRIL 1, 2025

Just six years after launching as a direct-to-consumer (DTC) native brand, Lalo has accumulated over US$15.7 By providing consumers, many of whom are Gen Z and millennials, with kindness, educational support and sustainable, high-end designs, according to Lalos co-founders Greg Davidson and Michael Wieder. per cent from 2025 to 2030.

Marketing 130

Marketing Consumer Management Shopping 130

Retail TouchPoints

JUNE 26, 2024

As Rick takes on full oversight of merchandising, Christina will be dedicated to keeping our strategy consumer-centric, differentiated and future-focused. Gomez joined Target in 2013 and was named to the leadership team in 2017. Hennington will continue to report to Cornell.

Accessories 262

Accessories Apparel Advertising Marketing 262

Inside Retail

DECEMBER 3, 2024

According to data provided by Adobe Analytics, online Black Friday shopping in the US hit new heights in 2024, with consumers spending a record US$10.8 To put these numbers into perspective, that is more than double what US consumers spent online on Black Friday 2017, which drove US$5.03 billion online on Friday,​ up 10.2

Consumer 130

Consumer Shopping Marketing Retail Trends 130

Retail TouchPoints

AUGUST 20, 2021

Walmart originally began testing the program in select stores by offering both consumer electronics and technology services to its customers. In 2017, Amazon launched a tech support service to help customers understand and set up their smart home with a focus on Alexa, and Staples now also offers a range of tech support services. .

Shipping 279

Shipping Consumer Store Operations Customer Experience 279

Retail TouchPoints

MARCH 27, 2025

One area that may drastically improve consumers satisfaction with customer service: AI-powered bots that can act as a shoppers own personal concierge service. Some bots incorporate customer context, but many place consumers into a frustrating maze of irrelevant, pre-programmed replies. Peter Graf is the SVP of Strategy at Genesys.

Payment Services 147

Payment Services Shopping Returns Customer Experience 147

Inside Retail

MAY 7, 2024

Other recommendations from the committee include making the Food and Grocery Code of Conduct mandatory, amending the Unit Pricing Code, and providing the Australian Competition and Consumer Commission with “sufficient funding” to regulate, investigate, enforce and prosecute competition policy matters.

Supermarket 298

Supermarket Consumer 298

Retail TouchPoints

JANUARY 30, 2025

Moving from Vertical Operations to Asset-Light Gordon Brothers then set to work reimagining Laura Ashleys business model, while ensuring it stayed top-of-mind with consumers through a combination of product licensing and marketing activations. The brand has to have some form of emotional connection to the consumer, said DAngelo.

Brand Management 179

Brand Management Management Fashion Consumer 179

Inside Retail

DECEMBER 13, 2023

Woolworths will not face opposition from the Australian Competition & Consumer Commission (ACCC) to acquire a 55 per cent stake in Petstock – the country’s second-largest specialty pet retailer.

Department Stores 264

Department Stores Supermarket Consumer Location 264

Retail TouchPoints

JULY 1, 2021

Launched in Vienna in 2017, waterdrop operates 15 brick-and-mortar stores and serves 1 million+ customers across Europe. We look forward to introducing new consumers to our innovative products and building an enthusiastic local community.”. Waterdrop — a microdrink CPG brand — has debuted its first U.S. The brand expanded to the U.S.

Accessories 299

Accessories Location Consumer Shopping 299

Retail TouchPoints

JANUARY 31, 2023

Indeed, price was the top consumer need across all income brackets , including 66% of people making $50,000 to $74,999 and 53% making more than $200,000. In contrast, in the 2019 RPI, no club store ranked higher than seventh. The rise of club stores is likely being driven, at least in part, by record high inflation.

Grocer 298

Grocer Wholesale Consumer Promotions 298

Retail TouchPoints

DECEMBER 4, 2023

This latest round of takeover talks has been underway for months, continuing a saga that began as far back as 2017 , when Neiman Marcus put itself up for sale and began merger talks with Saks’ parent company Hudson’s Bay.

Department Stores 278

Department Stores Discount Store Consumer ATS 278

Retail TouchPoints

JULY 12, 2021

Brick-and-mortar dominates the retail scene, with ecommerce projected to account for just 7% of sales this year, up from 3% in 2017. Flipkart plans to use the new funding to make investments across people, technology, supply chain and infrastructure to address the requirements of the rapidly growing consumer base in India.

Wholesale 309

Wholesale Social Commerce Fashion Consumer 309

Inside Retail

NOVEMBER 6, 2024

However, due to factors like the rise of e-commerce, the increased availability of cheaper, “dupe” denim brands and an outdated aesthetic at a time when athleisure reigned supreme, True Religion fell off the retail grid and filed Chapter 11 bankruptcy not once but twice in 2017 and 2020. They’re not paying full price.

Fashion 130

Fashion Accessories Consumer Apparel 130

Retail TouchPoints

MAY 6, 2022

“The direct-to-consumer experience connects the energy of the brand’s highly engaged ecommerce site and social community to a vibrant space to discover, shop and interact with Savage X Fenty,” the brand said in a press release. metro area. Now six new stores are in the works, destined for Chicago, Atlanta, Detroit, St.

Retail Trends 293

Retail Trends Location Planning Consumer 293

Retail TouchPoints

MARCH 20, 2025

In mid-2024, under the leadership of new CEO Matt Baer, Stitch Fix launched a sweeping transformation strategy aimed at regaining its former standing as consumers go-to for personalized fashion. Enthusiasm for this new way of shopping fueled the company in its early years, leading to its IPO in late 2017.

Returns 279

Returns Fashion Shipping Shopping 279

Inside Retail

APRIL 13, 2021

ADLV co-founders Jinmo and Jaemo Goo launched the streetwear business in 2017, and opened its first store in Korea’s Gangnam district. “We love seeing how consumers adapt pieces to the Australian climate. ADLV’s Australian director Ying Yang said the company knows streetwear is a staple of Australian fashion.

Fashion 262

Fashion Accessories Consumer ATS 262

Retail TouchPoints

OCTOBER 13, 2021

The company has been profitable since 2017. Despite a widespread return to offices and schools, consumers still appear to be enjoying the more comfortable fashions they adopted in droves during the pandemic.

ATS 264

ATS Wholesale Apparel Shipping 264

Retail TouchPoints

JUNE 3, 2022

Inclusive fashion and personal styling destination Dia & Co has acquired plus-size luxury e-tailer 11 Honoré , strengthening its offerings for the size 10 through 32 consumer. Patrick Herning, Founder of 11 Honoré, will work with the Dia & Co team to focus on luxury and brand collaborations.

Fashion 278

Fashion Accessories Apparel Shopping 278

Retail TouchPoints

NOVEMBER 18, 2022

This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017. The top five categories for gift-giving consumers are clothing at 55% , followed by gift cards at 45% , toys at 37% , books/music/movies/video games at 33% and food/candy at 31%. An estimated 166.3

Shopping 289

Shopping Department Stores Planning Accounting 289

Inside Retail

APRIL 3, 2025

The combination of data-driven insights into consumer behaviour and business performance, and human experience at the heart of decision-making, is endlessly fascinating for many people. Another tool in my toolbox In 2017, Jennifer joined Makeup Cartel, the business behind online beauty brands Esmi Skin Minerals and Poni Cosmetics.

Management 147

Management ATS Consumer Shopping 147

Inside Retail

OCTOBER 3, 2024

The beauty service chain is looking to cash in on a long-held economic theory in retail, dubbed the ‘lipstick effect’, that in times of economic hardship, consumer spending on beauty and feel-good services remains strong. Cosmetique, an Australian national cosmetic and injectables chain, has announced plans for a $17.5

Beauty and Health 243

Beauty and Health Planning Management Marketing 243

Retail TouchPoints

MARCH 8, 2023

Our partnership with Best Buy Health will help change the lives of our patients and consumers, giving them access to the tools and experiences they need to receive care in the comfort of their own home,” said Dr. Rasu Shrestha, Chief Innovation and Commercialization Officer at Advocate Health, of which Atrium Health is a part, in a statement. “Our

ATS 279

ATS Consumer Customer Experience Fulfillment 279