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Costco to Boost Membership Fees for First Time Since 2017

Retail TouchPoints

Back in May 2023 Costco said it would delay planned membership fee hikes, citing the impact of inflation on consumers. Gold Star, Business and Business Add-On memberships will increase from $60 to $65 on Sept. 1, 2024, and Executive memberships will rise from $120 to $130.

Planning 162
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Webinar: Salesforce Survey Takes The Pulse Of Marketers And Global Consumers

Retail TouchPoints

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. But what do those who are directly involved in decision-making — marketers on one side, consumers on the other — really think about this shift? 12 webinar.

Consumer 258
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The 2017 Omnichannel Holiday Strategy Advantage

Wiser

Kibo found that 84 percent of consumers think that retailers should do more to bring together their online and in-store channels. The post The 2017 Omnichannel Holiday Strategy Advantage appeared first on Wiser Retail Strategies. What unique experience can you provide to shoppers to get them in-store this holiday season? .

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Adobe: Consumers Will Spend More Online in First 10 Months of 2021 than All of 2019

Retail TouchPoints

The Adobe Index — which analyzes consumer transactions across more than 100 million SKUs in 18 categories — found that consumers have spent more than $541 billion online in the first eight months of this year, from January through August 2021. However, the report indicates that consumer fears about inflation have not been inflated.

Consumer 260
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Why Traditional Consumer Panels Won’t Help Consumer Brands Retain Market Share

Retail TouchPoints

For a long time, retail consumer data-gathering was a game rigged for big players. As a report from consulting firm Catalina showed, 90 of the top 100 consumer packaged goods companies lost market share to smaller brands in recent years. Many of these smaller brands are benefiting from changes in consumer panels. Not anymore.

Consumer 187
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From Omnichannel to Polychannel: How FMCG Shopping is Changing

Retail TouchPoints

As The Wall Street Journal noted, consumers are making 8% more trips to different retailers as inflation impacts household budgets. The Journal also reported that consumers are traveling to cheaper zip codes to shop and are joining loyalty programs to take advantage of promotions in greater numbers, according to retail analysts.

Shopping 288
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Speech Technology Helps Retailers Deliver on Consumer Expectations for Contactless Shopping Experiences

Retail TouchPoints

These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. billion by 2025, growing at a compound annual growth rate of 19.63% from 2017 to 2025. Businesses across sectors are turning to voice technologies in response to COVID-19 health and safety concerns.

Consumer 189