Retail TouchPoints

SEPTEMBER 28, 2021

Amazon acquired Whole Foods in 2017 and introduced a free two-hour delivery option in 2018 as it steadily expanded the grocer’s delivery footprint. However, grocery margins are tight, and retailers are limited in how many costs they can pass along to consumers: prices rose 3.7%

Shipping 286

Shipping Consumer Planning Marketing 286

Inside Retail

DECEMBER 13, 2023

Woolworths will not face opposition from the Australian Competition & Consumer Commission (ACCC) to acquire a 55 per cent stake in Petstock – the country’s second-largest specialty pet retailer.

Department Stores 264

Department Stores Supermarket Consumer Location 264

Retail TouchPoints

AUGUST 20, 2021

Walmart originally began testing the program in select stores by offering both consumer electronics and technology services to its customers. In 2017, Amazon launched a tech support service to help customers understand and set up their smart home with a focus on Alexa, and Staples now also offers a range of tech support services. .

Shipping 274

Shipping Consumer Store Operations Customer Experience 274

Inside Retail

APRIL 13, 2021

ADLV co-founders Jinmo and Jaemo Goo launched the streetwear business in 2017, and opened its first store in Korea’s Gangnam district. “We love seeing how consumers adapt pieces to the Australian climate. ADLV’s Australian director Ying Yang said the company knows streetwear is a staple of Australian fashion.

Fashion 262

Fashion Accessories Consumer ATS 262

Retail TouchPoints

AUGUST 17, 2022

Raymond has been with Kohl’s since 2017, beginning as SVP, Media and Personalization and promoted to EVP, Customer Engagement, Analytics and Insights in June 2020. Kohl’s has named Christie Raymond as its new Chief Marketing Officer, reporting directly to CEO Michelle Gass. Christie Raymond. 18, 2022.

Marketing 252

Marketing Promotions Consumer 252

Retail TouchPoints

DECEMBER 7, 2021

Alibaba Group has reorganized its consumer and wholesale commerce divisions and named current Deputy CFO Toby Xu to succeed Maggie Wu as CFO in April 2022. Prior to his new role in the International division, Fan, who joined Alibaba in 2013, was President of Taobao and Tmall , two of Alibaba’s most successful consumer marketplaces.

Wholesale 225

Wholesale Consumer Marketing Planning 225

Retail TouchPoints

APRIL 6, 2022

As the number of available online selling channels increases, maintaining consistent product details across all consumer touch points has become an increasingly complex task for sellers. Nordwind Capital, which initially invested in the company in 2017, will retain its majority stake after the transaction. .

Management 229

Management Consumer Marketing Shopping 229

Retail TouchPoints

OCTOBER 25, 2024

As The Wall Street Journal noted, consumers are making 8% more trips to different retailers as inflation impacts household budgets. The Journal also reported that consumers are traveling to cheaper zip codes to shop and are joining loyalty programs to take advantage of promotions in greater numbers, according to retail analysts.

Shopping 242

Shopping Supermarket Advertising Consumer 242

Retail TouchPoints

OCTOBER 13, 2021

The company has been profitable since 2017. Despite a widespread return to offices and schools, consumers still appear to be enjoying the more comfortable fashions they adopted in droves during the pandemic.

ATS 254

ATS Wholesale Apparel Shipping 254

Retail TouchPoints

DECEMBER 2, 2024

Online sales saw an even bigger bump, with Adobe Analytics reporting a new milestone for ecommerce on Black Friday as consumers spent a record $10.8 That is more than double what consumers spent just a few years ago in 2017, when Black Friday drove a little over $5 billion in online spend. billion online, up 10.2%

Merchant Services 268

Merchant Services Jewelry Apparel Beauty and Health 268

Retail TouchPoints

JULY 1, 2021

Launched in Vienna in 2017, waterdrop operates 15 brick-and-mortar stores and serves 1 million+ customers across Europe. We look forward to introducing new consumers to our innovative products and building an enthusiastic local community.”. Waterdrop — a microdrink CPG brand — has debuted its first U.S. The brand expanded to the U.S.

Accessories 277

Accessories Location Consumer Shopping 277

Retail TouchPoints

SEPTEMBER 21, 2022

Instead, they’ll use sites and their own branded marketplaces or wallets to reach consumers. Consiglio has been involved with blockchain from the founding of Blockparty in 2017 and Moonwalk as Co-Founder since 2020. There’s also a trend toward brands selling and distributing NFTs without a middleman like a third-party social platform.

Marketing 183

Marketing Consumer ATS 183

Retail TouchPoints

APRIL 25, 2023

The execution of our five-year strategic growth plan requires an experienced and talented team of experts that will help us expand our direct-to-consumer business, reach new audiences and build new categories,” said Dani Reiss, Chairman and CEO of Canada Goose in a statement. “As

Planning 260

Planning Consumer Management Marketing 260

Inside Retail

OCTOBER 3, 2024

The beauty service chain is looking to cash in on a long-held economic theory in retail, dubbed the ‘lipstick effect’, that in times of economic hardship, consumer spending on beauty and feel-good services remains strong. Cosmetique, an Australian national cosmetic and injectables chain, has announced plans for a $17.5

Beauty and Health 243

Beauty and Health Planning Management Marketing 243

Inside Retail

NOVEMBER 1, 2023

“This has been yet another hard year for many Australians,” said Alan Kirkland, CEO at consumer advocacy organisation Choice, which makes the awards annually. Coles and Woolworths have received notorious Shonkys awards for making big profits amid an inflation crisis.

Promotions 264

Promotions Consumer ATS Supermarket 264

Inside Retail

MAY 1, 2024

It is removing all non-electric bikes from its offering and reversing course on its direct-to-consumer strategy as it looks to expand its market share. Localised design Lekker adapted the build of its product offering to suit the Australian market and consumer preferences which contrast with the European markets. “We million this year.

Marketing 251

Marketing Consumer Location Customer Experience 251

Inside Retail

AUGUST 27, 2023

KKR invested in AVC in 2017 when the company only had 50 leasehold venues. The acquisition of AVC marks PAG’s latest investment in Australia’s growing consumer sector, with previous control investments including Craveable Brands, The Cheesecake Shop, and Cordina Farms.

Consumer 246

Consumer Shopping ATS 246

Retail TouchPoints

DECEMBER 4, 2023

This latest round of takeover talks has been underway for months, continuing a saga that began as far back as 2017 , when Neiman Marcus put itself up for sale and began merger talks with Saks’ parent company Hudson’s Bay.

Department Stores 240

Department Stores Discount Store Consumer ATS 240

Inside Retail

AUGUST 9, 2022

“Westfield Chatswood is a prominent fashion and lifestyle shopping hub, and we are ready to welcome new consumers while also establishing a new home for ADLV here in NSW,” said ADLV Australian director Yee Siang.

Accessories 246

Accessories Fashion Shopping Consumer 246

Retail TouchPoints

JANUARY 31, 2023

Indeed, price was the top consumer need across all income brackets , including 66% of people making $50,000 to $74,999 and 53% making more than $200,000. In contrast, in the 2019 RPI, no club store ranked higher than seventh. The rise of club stores is likely being driven, at least in part, by record high inflation.

Grocer 255

Grocer Wholesale Consumer Promotions 255

Retail TouchPoints

JUNE 3, 2022

Inclusive fashion and personal styling destination Dia & Co has acquired plus-size luxury e-tailer 11 Honoré , strengthening its offerings for the size 10 through 32 consumer. Patrick Herning, Founder of 11 Honoré, will work with the Dia & Co team to focus on luxury and brand collaborations.

Fashion 243

Fashion Accessories Apparel Shopping 243

Retail TouchPoints

OCTOBER 1, 2022

Lee will replace former creative chief Riccardo Tisci , who was appointed to the role in March 2018 following his career with Givenchy from 2005 to 2017. He will report to CEO Jonathan Akeroyd, who began leading the luxury brand in April 2022. Prior to his work with Bottega Veneta, Lee was the Director of Ready-to-Wear Design at Celine.

Fashion 253

Fashion Management Consumer ATS 253

Retail TouchPoints

JUNE 26, 2024

As Rick takes on full oversight of merchandising, Christina will be dedicated to keeping our strategy consumer-centric, differentiated and future-focused. Gomez joined Target in 2013 and was named to the leadership team in 2017. Hennington will continue to report to Cornell.

Accessories 210

Accessories Apparel Advertising Marketing 210

Retail TouchPoints

MARCH 8, 2023

Our partnership with Best Buy Health will help change the lives of our patients and consumers, giving them access to the tools and experiences they need to receive care in the comfort of their own home,” said Dr. Rasu Shrestha, Chief Innovation and Commercialization Officer at Advocate Health, of which Atrium Health is a part, in a statement. “Our

ATS 254

ATS Consumer Customer Experience Fulfillment 254

Inside Retail

DECEMBER 25, 2022

The Retail Food Group (RFG) will pay $5 million to some franchisees of Michel Patisserie stores as part of a court-enforceable undertaking that settles the unconscionable conduct proceedings brought by the Australian Competition and Consumer Commission (ACCC). Waiving historical debts. This story originally appeared on Franchise Executives.

Payment Services 246

Payment Services Finance Marketing Consumer 246

Inside Retail

DECEMBER 25, 2022

The Retail Food Group (RFG) will pay $5 million to some franchisees of Michel Patisserie stores as part of a court-enforceable undertaking that settles the unconscionable conduct proceedings brought by the Australian Competition and Consumer Commission (ACCC). Waiving historical debts. This story originally appeared on Franchise Executives.

Payment Services 246

Payment Services Finance Marketing Consumer 246

Inside Retail

FEBRUARY 9, 2022

Stocking a range of vegan, cruelty-free and eco-friendly beauty, personal care, lifestyle, baby and kids, pet, food and health products, the online retailer quickly connected with consumers who shop with sustainability foremost in mind. . She ranked first in Inside Retail ’s Top 50 People in E-Commerce in 2019 and 2021. million in May 2021.

Beauty and Health 246

Beauty and Health Consumer Planning Shopping 246

Retail TouchPoints

MAY 20, 2021

The COVID-19 pandemic has only heightened the move away from the physical walk down store aisles to the seamless clicks of buttons and consumers’ reliance on the internet for retail purchases. The rate of ADA-based web and app lawsuits jumped by 177%, from 814 in 2017 to 2,258 in 2018, according to a Venture Beat analysis.

Consumer 293

Consumer Shopping Customer Experience ATS 293

Inside Retail

MAY 13, 2021

In the Federal Court the business admitted to staff breaching consumer law at five of its licensed Telstra stores when they manipulated credit assessments to make customers that would fail such an assessment would instead pass, failed to properly explain potential costs and mischaracterised devices as ‘free’, when they were anything but.

Payment Services 217

Payment Services Telecommunications Consumer Planning 217

Retail TouchPoints

NOVEMBER 18, 2022

This would be nearly 8 million more people than in 2021 and the highest estimate since NRF began tracking the data in 2017. The top five categories for gift-giving consumers are clothing at 55% , followed by gift cards at 45% , toys at 37% , books/music/movies/video games at 33% and food/candy at 31%. An estimated 166.3

Shopping 245

Shopping Department Stores Planning Accounting 245

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 299

Payment Services Consumer Customer Experience Accounting 299

Retail TouchPoints

OCTOBER 12, 2021

Current Health combines remote patient monitoring, telehealth and patient engagement into a single solution for healthcare organizations, and Best Buy will leverage its expertise in consumer-friendly technology to boost those offerings.

ATS 242

ATS Consumer Management Customer Experience 242

Inside Retail

MAY 20, 2021

The move was welcomed in New Zealand, where Countdown Supermarkets was one of the first employers in the region to launch a Gender Affirmation Policy back in 2017, prior to combining the policy with the wider Woolworths Group the following year. The same goes for consumers. “I

Supermarket 338

Supermarket Management Consumer ATS 338

Inside Retail

MAY 30, 2022

The Australian Competition and Consumer Commission says the financial services giant has been engaging in anticompetitive conduct since 2017 in the supply of debit card acceptance services, with the purpose of substantially lessening competition.

Merchant Services 246

Merchant Services Payment Services Supermarket Promotions 246

Inside Retail

OCTOBER 15, 2023

How Showfields veered off course Showfields was co-founded in 2017 by Katie Hunt, Tal Zvi Nathanel , and Amir Zwickel. It acted as a platform for consumers to interact with and learn about a rotating variety of omnichannel and digitally native brands, by way of QR codes.

Department Stores 278

Department Stores Finance Grocer Consumer 278

Retail TouchPoints

AUGUST 27, 2021

His results-driven leadership style and passion for building consumer-centric global brands will be instrumental in maximizing the full potential of our three luxury fashion houses,” Idol said in a statement. The Board and I are confident in Josh’s unique abilities to lead Capri Holdings.

ATS 238

ATS Fashion Planning Management 238

Retail TouchPoints

APRIL 27, 2021

The challenge in retail is to not be so focused on the competitive dynamics, but be more focused on what your consumers are asking you for , and how you can address and solve what those customers want. They were developed either for Amazon’s consumer business or for some other retailer.”.

Checkout 329

Checkout Supermarket Consumer Location 329