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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Retail TouchPoints

Geekplus robots are now in use at all three of Happy Returns’ Hubs. Image courtesy Happy Returns) Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor. Were inside one of the three Happy Returns Hubs across the U.S. The rate of goods returned in the U.S.

Returns 272
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Under Armour Settles Accounting Practices Suit for $434 Million

Retail TouchPoints

The lawsuit, filed in 2017, alleged that Founder and then-CEO Kevin Plank knowingly or recklessly misrepresented facts regarding consumer demand for Under Armour’s products as well as the company’s financial and operating results, according to the Wall Street Journal. 16, 2015 and Nov.

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Returns Go Digital – How Can Retailers Keep Customers Coming Back?

Retail TouchPoints

Returns in the retail industry have always posed a challenge. A report from Statista estimated 2020 return delivery costs at $550 million, up 64% since 2017. In addition, the past decade has seen returns baked into the business model of several direct-to-consumer starts-ups, including Warby Parker, Stitch Fix and Zappos.

Returns 226
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Has Amazon Finally Cracked the Code for Grocery Retailing?

Retail TouchPoints

Heres what I discovered about Amazons latest wave of grocery retail development: First, a Little Fresh History Those of you who have followed the Amazon grocery saga know that the tech giant has struggled to find its footing in this category since its 2017 $13.7 billion acquisition of Whole Foods. That said, 180 million U.S.

Checkout 284
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Mattress Firm Puts IPO on Ice, Citing Market Volatility

Retail TouchPoints

In January 2022, the mattress chain announced its plans to list on the New York Stock Exchange via an IPO that would have returned the furniture retailer to the public markets six years after South Africa’s Steinhoff International took the company private. Today, Mattress Firm operates 2,300 stores across the U.S.

Marketing 311
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Under Armour Begins Search for New CEO as Frisk Steps Down

Retail TouchPoints

Frisk, who has been with the company since 2017 and at the helm since 2020, will stay on as an advisor through Sept. The last five years have been a turbulent period for the sportswear brand, which saw business begin to slide in 2017 following years of record growth. 1, 2022 to help with the leadership transition. ”

Wholesale 288
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Saks Parent HBC to Buy Neiman Marcus Group for $2.65 Billion, Including Investment from Amazon

Retail TouchPoints

Negotiations for a potential purchase of the luxury department store retailer stretch as far back as 2017. In Forbes , Kestenbaum wrote: “It could be that [Amazon] is expecting a return by selling services to the combined company and the investment locks the business in. To fund the acquisition, HBC has secured $1.15