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Wayfair COO Steps Down as Retailer Strengthens Internal Integration

Retail TouchPoints

As part of this shift, Wayfair will further integrate customer- and supplier-focused activities with supply chain capabilities under the leadership of current Chief Commercial Officer Jon Blotner, who joined Wayfair in 2016. “This integration will strengthen our decision-making and enhance our ability to lead in the market.” .

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2022 Predictions: Shipping Experience Will be the Key to Retail and Ecommerce Success

Retail TouchPoints

Relentless challenges including supply chain disruptions, weather disasters and a ship stuck in the Suez Canal slowed shipments and delivery of goods to consumers. Shipping and delivery will continue to play a major role in how retailers, both small and large, perform and provide effective customer experiences.

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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Retail TouchPoints

Those boxes will then be shipped back to the retailers where the products originated, in the never-ending ebb and flow of goods sold-shipped-returned-resold that is commerce today. When we talked to [merchants] in 2016 and 2017, the immediate response was, Why on earth would I make returns easier? That mindset is changing.

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Amazon Takes Flight in India with Debut of Dedicated Air Cargo Network

Retail TouchPoints

Each plane will ship thousands of packages every day from the 1.1 Each plane will ship thousands of packages every day from the 1.1 in 2016 and has since grown to include more than 110 aircraft across 70 destinations worldwide. Amazon India currently has fulfilment centers across 15 states and sortation centers in 19 states.

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Australia Post MyPost Business & Starshipit integrate

Inside Retail

Starshipit and Australia Post have previously worked together to deliver integration for eParcel contract and StarTrack shipping services. Since 2016 MyPost Business has helped many Australian businesses manage their domestic and international sending in one place with a free and easy to set up account.

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StockX COO on the importance of fast shipping to improve CX, drive growth

Inside Retail

Last week, the Detroit-based company launched Xpress Ship, a new feature that shortens the shipping time for verified items to three business days. Under the Xpress Ship program, products are sent to an authentication centre, where they go through a multi-step verification process.

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DTC Activewear Brand Vuori Valued at $4B After Latest Funding

Retail TouchPoints

Launched in 2016 as a DTC business, Vuori has since expanded to brick-and-mortar via wholesale at retailers including Nordstrom and REI , as well as with 10 standalone stores. Currently the brand is offsetting its carbon and plastic footprints while taking steps to eliminate 80% of plastics from its shipping and supply chain by 2022.

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