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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Retail TouchPoints

Those boxes will then be shipped back to the retailers where the products originated, in the never-ending ebb and flow of goods sold-shipped-returned-resold that is commerce today. When we talked to [merchants] in 2016 and 2017, the immediate response was, Why on earth would I make returns easier? That mindset is changing.

Returns 272
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2022 Predictions: Shipping Experience Will be the Key to Retail and Ecommerce Success

Retail TouchPoints

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Business leaders have their eye on other factors like the acceleration of consumer spending and lingering economic challenges.

Shipping 305
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Fickle Consumers? CVS Prescribes its CarePass Paid Loyalty Program

Retail TouchPoints

In 2016, then President of CVS Pharmacy Helena Foulkes made a surprise appearance on ABC’s “Jimmy Kimmel Live” to unveil the option for digital receipts, for those who wanted them. The CVS Rewards Tracker. Photo courtesy CVS) Four years in, the program has 6.5

Consumer 288
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With Consumers Awash in Subscriptions, Brands Set Sights on Paid Membership

Retail TouchPoints

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

Consumer 299
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DTC Activewear Brand Vuori Valued at $4B After Latest Funding

Retail TouchPoints

Launched in 2016 as a DTC business, Vuori has since expanded to brick-and-mortar via wholesale at retailers including Nordstrom and REI , as well as with 10 standalone stores. Currently the brand is offsetting its carbon and plastic footprints while taking steps to eliminate 80% of plastics from its shipping and supply chain by 2022.

ATS 264
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StockX COO on the importance of fast shipping to improve CX, drive growth

Inside Retail

Last week, the Detroit-based company launched Xpress Ship, a new feature that shortens the shipping time for verified items to three business days. Under the Xpress Ship program, products are sent to an authentication centre, where they go through a multi-step verification process.

Shipping 130
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You’ll Like Us When We’re Green: How Retailers Demonstrate Sustainability Through Track and Trace

Retail TouchPoints

Today’s consumer is more educated than ever — and although they’re savvy about comparing prices and hunting down the best deal, that’s not the only reason they’re “window shopping.”. Whether they’re buying in-store or through an ecommerce platform, consumers will take the time to find brands that align with their personal values.