Retail TouchPoints

AUGUST 7, 2024

The frequency and severity of extreme weather events like what we have seen in recent years serves as a wake-up call for companies and consumers alike. Companies often end up with unsold product due to overproduction, seasonality or changes in consumer preferences. Reverse logistics: A more sustainable solution for customer returns.

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Returns Consumer Management ATS 263

Inside Retail

SEPTEMBER 23, 2022

Thanks to the emergence of Gen Z, the company’s initial 2016 launch as a typical retail centre has been replaced by a landmark shopping and entertainment experience for all ages, he said. Geon Property CEO Ben Griffin.

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Returns Shopping Planning Consumer 246

Retail TouchPoints

NOVEMBER 29, 2022

As retailers seek to differentiate themselves and grab consumer attention in a crowded digital space, they need more content, more creativity and different formats for a greater variety of digital and social channels and a greater need for personalization. Reduce Carbon Emissions Associated with Product Returns.

Returns 278

Returns Promotions Customer Experience Consumer 278

Inside Retail

APRIL 12, 2021

Nike will start collecting and cleaning some of the sneakers that are returned by customers and reselling them at a discount in stores as part of its Nike Refurbished program, which launched on Monday. . The Gen Z and younger millennial consumer is already accustomed to this,” she pointed out. ” How Nike Refurbished works.

Fast Fashion 264

Fast Fashion Fashion Returns Consumer 264

Retail TouchPoints

MARCH 2, 2021

To date, Cardlytics has provided more than $500 million in cash back to consumers in partnership with advertisers across a variety of industries, including retail, restaurant, telecommunications, direct-to-consumer, grocery and travel. This creates real value for consumers, advertisers and our bank partners.”.

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Advertising Telecommunications Consumer Returns 200

Retail Gazette

NOVEMBER 13, 2024

The group bought Homebase in 2016 for £340m to bring their Bunnings hardware store to the UK. The early signs were positive as the retailer returned to profit faster than expected under CEO Damian McGloughlin, a former B&Q exec. “The real root cause of the issues at Homebase lies on the back of its acquisition by Wesfarmers.

Home Furnishings 130

Home Furnishings Marketing Returns ATS 130

Retail TouchPoints

APRIL 6, 2023

There are some products consumers will never feel entirely comfortable buying exclusively online. Many consumers prefer visiting a store to give their mattresses a bounce before making a purchase. Consumers can visit a store to physically check out a mattress and then return home to make the purchase online and schedule delivery.

Management 257

Management Wholesale Consumer Marketing 257

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Business leaders have their eye on other factors like the acceleration of consumer spending and lingering economic challenges.

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Shipping Finance Customer Experience Consumer 305

Retail TouchPoints

MAY 16, 2024

Personalization is the cornerstone for providing excellent consumer experiences in healthcare (and many other forms of retail). Patient Surveys: Retailers always want to know what their consumers are thinking, so surveys are absolutely essential. Sales Leaders & Operations Executives.

Payment Services 262

Payment Services Promotions Consumer Finance 262

Inside Retail

AUGUST 22, 2024

This article delves into the psychological effects of the Olympics, explores how they influence consumer behaviour and provides insights into what retailers can do to capture and extend the positive sentiments the 2024 Olympic Games in Paris will generate. Let’s break some of them down and look at a few examples more closely.

Apparel 260

Apparel Consumer Promotions Marketing 260

Inside Retail

MAY 23, 2023

The fact that some people are splashing out on $3000 handbags in the face of a recession doesn’t surprise Philip Corne, a board member for Camilla and Solbari, who was CEO of Louis Vuitton Australia from 2003-2016. “I The story around ongoing consumer spend in the face of an ongoing cost-of-living crisis isn’t cut and dry.

Consumer 246

Consumer Accessories Returns Fashion 246

Retail TouchPoints

NOVEMBER 3, 2023

Retailers can no longer ignore consumers’ demand for improved sustainability initiatives. Store waste analytics collects and records information about products, materials and resources that are discarded, damaged, expired or returned. For years, grocers have been in the spotlight for their food waste and plastic bags.

Grocer 278

Grocer Management Consumer Shipping 278

Retail TouchPoints

JUNE 8, 2020

People working from home are now set up, and we see spending shifting from home office supplies back toward consumer goods like sporting goods and home improvements.”. However, the return to normalcy will not be enough to offset the losses retail already has suffered during the pandemic, particularly with a shaky economy on the horizon.

Beauty and Health 194

Beauty and Health Sporting Goods Returns Accessories 194

Retail TouchPoints

OCTOBER 7, 2022

In 2016, it became the first national British newspaper to move fully online , and now it is among the first publishing outlets to employ a new technology that turns its articles into commerce vehicles. A pop-up PDP (Product Detail Page) opens where they can add items to their cart and then either return to reading or check out. “So

Merchant Services 278

Merchant Services Checkout ATS Fulfillment 278

Inside Retail

JANUARY 2, 2023

In Australia, the battle lines between marketplace and direct-to-consumer (DTC) were drawn, and now, the battle has been won. But with e-commerce becoming so competitive, something has to give, and accessibility for many brands drives greater returns than exclusivity. Multichannel e-commerce experiences.

Shopping 264

Shopping Social Commerce Wholesale Specialty Retailers 264

Inside Retail

JUNE 20, 2021

It has taken online resale marketplace Retykle a long time to slowly shift Chinese consumers’ superstitious beliefs that buying secondhand clothing is bad luck, according to founder Sarah Garner. “We In our case], it was like converting one consumer at a time.”. The aspirational resale consumer. The conscious consumers.

Consumer 182

Consumer Marketing Accounting Retailing Pricing 182

Retail TouchPoints

APRIL 25, 2023

Consumers expect convenient, interactive shopping experiences, from online to in-store and everything in between. Outside of day-to-day consumer uses, many brands, especially luxury labels like Gucci, Hermès and Balenciaga, are experimenting with 3D and AR tech to engage with consumers in the metaverse.

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Drop-Shipping Accessories Customer Experience Consumer 277

Retail TouchPoints

DECEMBER 2, 2020

A 2016 survey found that nearly 80% of impulse buys happen in-store. Consumers use the internet to conduct research, get recommendations from friends, family and influencers and compare prices before making a final decision. Case in point: Return rates for online purchases are 15% to 40%, compared with 5% to 10% for in-store purchases.

Social Commerce 259

Social Commerce Checkout Payment Services Consumer 259

Inside Retail

AUGUST 16, 2021

As the quality of living and workers’ wages reached new heights, Western brands spotted a golden opportunity and raced to set up shop in the East to reach China’s 1 billion consumers (and counting). Founded in 2012, lingerie label Neiwai (meaning ‘inside and outside’) is another direct-to-consumer label that began online.

Consumer 130

Consumer Beauty and Health Fashion Accounting 130

Inside Retail

SEPTEMBER 10, 2024

The strategy behind the catalogue relaunch is not a hail mary to return J Crew to its former glory – the company’s sales are close to US$3 billion this year, according to its CEO Libby Wadle – but rather to evoke a sense of nostalgia amongst customers and reposition itself as the pioneer of all-American style.

Fashion 147

Fashion Returns Department Stores Consumer 147

Indigo 9 Digital

NOVEMBER 16, 2023

By Tricia McKinnon Over the past decade direct-to-consumer businesses have popped up in nearly every corner of the retail sector. From mattresses sold by Casper to prescription eyeglasses from Warby Parker ambitious founders have taken a page from Amazon’s playbook hoping to sell goods directly to consumers online. million and $58.5

Consumer 98

Consumer Returns Advertising Marketing 98

Inside Retail

JULY 6, 2021

Despite the numerous obstacles the retailer faced in 2020, Jeanswest managed to retain the trust and loyalty of consumers, recently taking the title of Clothing Store of the Year 2020 in the Roy Morgan Customer Satisfaction Awards. Yeung said these e-commerce giants are an important factor in growing the brand’s consumer base. “We

Payment Services 246

Payment Services Store Layout Management Location 246

Inside Retail

JUNE 8, 2021

Indonesian direct-to-consumer retailer Saturdays is on a mission to transform the eyewear retail experience. Minimal return policies or warranties. RS: Saturdays has been leading the direct-to-consumer (DTC) revolution in Indonesia since introducing its eyewear in 2016.

Payment Services 264

Payment Services Planning Shopping Marketing 264

Retail TouchPoints

MAY 14, 2024

Today’s consumers, especially Gen Z ( 73% ) and millennials ( 62% ), prefer to buy from a brand that offers interactive experiences that go beyond the standard ecommerce grid. In 2016, Amazon dove into the livestreaming waters with the debut of Amazon Live on the Amazon website, app and its Fire TV devices.

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Shopping Fashion Consumer Promotions 330

Retail TouchPoints

MARCH 29, 2021

consumers starting their online searches on Amazon, it essentially functions as a product search engine — and a very popular one at that. consumers begin their product searches on Amazon, according to research by ChannelAdvisor and Dynata. The bonanza is an outgrowth of Amazon’s unique place in ecommerce and the marketplace sector.

Fulfillment 344

Fulfillment Accounting Consumer Planning 344

Inside Retail

JULY 12, 2023

Launched by entrepreneur Jason Chang in 2016, Calia boasts gourmet cuisine prepared by chefs with Michelin-starred pedigree. Unfortunately in so far (sic) as getting cash return, the only course of avenue is to pursue the restaurants,” said one message, purportedly from Liven’s customer service team.

Payment Services 245

Payment Services Point of Sale Location Shopping 245

Retail TouchPoints

OCTOBER 17, 2023

32% of consumers in Microsoft’s study report that having to repeat information multiple times is the most frustrating part of a customer service call. Since 2016, Ada’s AI-powered platform has automated more than 4.7 Not to mention that traditional IVRs only contain about 5% of calls, in our experience. No one wants to take notes.

Technical Support 278

Technical Support Customer Experience Management Returns 278

Retail TouchPoints

SEPTEMBER 5, 2023

His book, Winner Sells All, points to 2016 as the unofficial kickoff of this rivalry, when legacy retailer Walmart started moving into ecommerce and Amazon started investing in physical retail. Now he is digging into the evolution of both Amazon and Walmart, and the ongoing battle between the two companies to reign in the commerce realm.

Merchant Services 289

Merchant Services Fulfillment Advertising Accounting 289

Inside Retail

NOVEMBER 17, 2022

Koko Black owner Simon Crowe, who is also the co-founder and managing director of Grill’d, bought the business out of administration in 2016 after identifying its potential as a great brand, with quality, artisanal products. We’re continuing to bet on future growth largely because of the consumer love that exists at the moment.”.

Supermarket 244

Supermarket Management Wholesale Returns 244

Inside Retail

NOVEMBER 15, 2021

In the earlier years of online retail, many bricks-and-mortar stores became frustrated with consumers testing out products in stores, then buying them online from other (often cheaper) vendors – known as ‘showrooming’. But retailers here have been forced to rapidly build and scale up to meet changing consumer preferences.

Fulfillment 130

Fulfillment Shipping Consumer Returns 130

Inside Retail

AUGUST 20, 2024

It’s a huge opportunity and a long time coming for Kmart Group managing director Ian Bailey, who was chief operating officer (COO) of Kmart during the turnaround in 2008 and took over from then-CEO Guy Russo in 2016. We know we’ve got this asset, and we know it’s developing really well, and we know the response we get from consumers.

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Marketing Department Stores Promotions Accessories 262

Retail TouchPoints

APRIL 19, 2021

Whilst news of a trade deal came as a huge relief, consumer rights when shopping online have not come out unscathed at the hands of Brexit. Unsurprisingly, customers facing unexpected charges upon delivery are often refusing to accept deliveries of products, and this is causing 30% of orders to be returned , according to Statista data.

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Fulfillment Supply Chain Management Management Promotions 165

Retail TouchPoints

APRIL 16, 2024

The HSN-style, free ad-supported TV (FAST) channel will give consumers expanded access to the content and creators of Amazon Live, which debuted in 2016 on desktop, mobile and Amazon’s Fire TV devices. In 2023, more than 1 billion customers in the U.S. and India watched Amazon Live streams across those devices, according to Amazon. .

Shopping 130

Shopping Advertising Returns Consumer 130

Inside Retail

JANUARY 15, 2023

Anchorage struck gold with the $20 million acquisition of the Dick Smith consumer electronics chain from Woolworths Group in November 2012. Woolworths had written off more than $420 million restructuring the business, which was Australia’s largest consumer electronics chain by store count.

Department Stores 130

Department Stores Consumer Planning Management 130

Inside Retail

JUNE 23, 2022

Doug Herrington has been named CEO of Amazon’s new Worldwide Amazon Stores business, which was formerly known as Consumer, and John Felton has been named the leader of the Operations business. Machin was CEO and MD at Target Australia and held the COO and operations roles with Coles in Australia before returning to the UK in 2016.

Finance 130

Finance Returns Customer Experience Management 130

Inside Retail

DECEMBER 9, 2024

After Seoul’s 2016 decision to deploy the US Terminal High Altitude Area Defense (THAAD) missile system, China retaliated with import restrictions and a ban on group tours to South Korea forcing Amorepacific to diversify into other markets. South Korea’s cosmetic exports reached a record US$9.3

Marketing 130

Marketing Returns Planning Fashion 130

Inside Retail

JANUARY 7, 2024

Since TikTok first came onto the scene in 2016, certain retailers have excelled at harnessing the power of the social media platform to go viral and sell products ranging from makeup to perfume to home decor. But what about home workout products? The #TikTokFitness Powered by Peloton hub will be available in the US, UK, and Canada.

Apparel 130

Apparel Consumer Marketing Planning 130