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Trivago fined $44.7 million for misleading travellers

Inside Retail

million in penalties by the Australian Federal Court for misleading consumers over hotel prices. The court found that in January 2020, the company deceived consumers through misleading misrepresentations of hotel room rates on its website and in television advertisements. .

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With Consumers Awash in Subscriptions, Brands Set Sights on Paid Membership

Retail TouchPoints

Some stats support the gloomy outlook: according to Kearney , 40% of consumers feel they have too many subscriptions, and subscription ecommerce is predicted to have its slowest growth year on record in 2023 ( Insider Intelligence ). Today, brands are competing for consumers’ share of wallet. The reality though is less stark.

Consumer 288
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NRF Big Show to Spotlight Innovative Consumer Products and Workforce Solutions

Retail TouchPoints

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Additionally, Lowe’s Marvin Ellison will be honored with the NRF 2023 Visionary Award. Taking place January 15-16 from 10 a.m.

Consumer 253
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Fickle Consumers? CVS Prescribes its CarePass Paid Loyalty Program

Retail TouchPoints

In 2016, then President of CVS Pharmacy Helena Foulkes made a surprise appearance on ABC’s “Jimmy Kimmel Live” to unveil the option for digital receipts, for those who wanted them. I’ll use myself and my mother to paint the picture of two of those archetypes,” he said.

Consumer 238
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Retail Food Group settles class action filed by former franchisees

Inside Retail

The proceedings were about changes implemented to the supply chain between 2015 and 2016, and alleged breach of the Franchise Agreement, contraventions of the Australian Consumer Law and the Franchising Code of Conduct, the company said in its previous statement.

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Liquor Loot collapses into administration amid cash flow problems 

Inside Retail

Founded in 2016 by Joel Hauer, Liquor Loot offers subscription boxes and tasking packs that allow customers to try new spirits without having to purchase a full-sized bottle. The administrators have not laid off staff, and shoppers are still able to access Liquor Loot tasting packs, subscription services, and full bottles via its website.

Planning 279
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Samsung Australia fined $14 million over false water-resistance claims

Inside Retail

Samsung Australia admitted to misleading buyers of some of its ‘Galaxy’ phones about the water-resistance level, the Australian Competition & Consumer Commission (ACCC) said. The regulator had first sued the company in July 2019. The offending ad (Image: ACCC).