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5 Ways To Rein In Costly Online Returns

Retail TouchPoints

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

Returns 225
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Scaling Up Sales in Enterprises: Weighing Discounts Against Free Shipping

Wiser

Among these strategies, two stand out as particularly effective tools for driving conversions: discounts and free shipping. On the other hand, free shipping has emerged as a potent marketing strategy in the era of eCommerce. Free Shipping The influence of free shipping on eCommerce conversions is profound.

Shipping 148
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After a $5.5B Valuation, Vuori Exec Reveals What’s Next in International Expansion

Retail TouchPoints

At a time when renowned athleisure brands like Lululemon are struggling , Vuori is continuing to ride its rocket ship to growth. Since its launch in 2015, Vuori has grown to serve customers across 18 countries through a growing network of brick-and-mortar locations and a robust ecosystem of distributors.

Consumer 147
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Dollar General, Dollar Tree Come Under Activist Investor Fire for Workforce Issues

Retail TouchPoints

The investor has stated that Dollar General lacks “adequate systems” to handle challenges caused by supply chain disruptions and shipping delays, particularly unpredictable shipments and influxes of inventory, due to its poor worker retention rate. Dollar General has faced more than $15 million in fines from the U.S. female and 55.2%

Shipping 277
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3 Ways Retailers Can Harness the Post-Purchase Experience

Retail TouchPoints

Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content. According to Semrush , shipping companies such as UPS and USPS are among the top 50 websites visited every year. A recent study found that 63% of U.S.

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Subscription Pro Tips: Encourage Loyalty and Long-Term Relationships by Making it Easy to Cancel

Retail TouchPoints

That has not stopped consumers from subscribing though, especially with the rise of new takes on the model (box services, auto shipping and streaming TV, to name just a few). Things have evolved since 2015, but there are still barriers and mental blocks that customers have when joining a ‘subscription.’”. The average U.S.

Consumer 333
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Amazon Begins Expanding Electric Van Program, Provides Update on Packaging Reduction

Retail TouchPoints

Amazon is seeing returns on its sustainability investments, particularly for its electric delivery van pilot and machine learning (ML)-powered reductions in packaging weight. Since 2015, Amazon has reduced the weight of its outbound packaging by 33% , eliminating 915,000 tons of packaging material worldwide.

Shipping 191