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Dollar General, Dollar Tree Come Under Activist Investor Fire for Workforce Issues

Retail TouchPoints

The investor has stated that Dollar General lacks “adequate systems” to handle challenges caused by supply chain disruptions and shipping delays, particularly unpredictable shipments and influxes of inventory, due to its poor worker retention rate. of officer- and director-level management positions, respectively. female and 55.2%

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CEO Details ‘Reimagination of eBay’ Including a Collectibles Vault and New Digital Wallet

Retail TouchPoints

Once an item is in the eBay Vault, ownership can transfer from seller to buyer in a matter of seconds without the need to re-authenticate, repackage or ship the item anywhere. This is the latest development in a nearly four-year transition away from former subsidiary PayPal toward an internally managed end-to-end payments system.

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How Sephora Turned Order Fulfillment into a Loyalty-Builder

Retail TouchPoints

The retailer even ran a flash shipping program as early as 2015. Sephora runs and manages all same-day delivery operations, because “we really wanted to own that internally and own the customer experience in a more meaningful way. Curbside pickup soon followed BOPIS. That was a very intentional vision,” said Turley.

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How Merchgirls supercharged business growth by 300% during the pandemic

Inside Retail

Established in 2015 by Hannah Chipkin and Pippa Joseph, Merchgirls quickly became the go-to merch solution for companies that wanted something different to the traditional merchandise offering. When your shipping needs are complex, we make things simple. Sustainable shipping and delivery options.

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3 Ways Retailers Can Harness the Post-Purchase Experience

Retail TouchPoints

Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content. The right technology, such as an Operations Experience Management platform, can help brands to better understand the data they’re given.

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Fleeting beauty: Inside the downward spiral of BWX

Inside Retail

Back in time The story starts in 2017, when then-CEO and managing director John Humble went on a bit of a buying spree. To that end, in 2018, Humble, backed by financial director Aaron Finlay and Bain Capital, offered to purchase 100 per cent of BWX’s shares in a management buyout. It’s a long story. What went wrong?

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Amazon Begins Expanding Electric Van Program, Provides Update on Packaging Reduction

Retail TouchPoints

Since 2015, Amazon has reduced the weight of its outbound packaging by 33% , eliminating 915,000 tons of packaging material worldwide. Last year, Amazon delivered more than 20 million packages using electric vehicles, and the retailer plans to continue building on this momentum in 2021. Data Analysis Leads to More Efficient Packaging.

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