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Australia’s Top 50 People in E-Commerce for 2025 revealed

Inside Retail

Nappa first started working at Oz Hair & Beauty as a warehouse packer during school holidays and officially joined the business as a partner in 2015. He also implemented several supply-chain optimisations, including a custom ship-to-store solution, which led to significant cost-savings, she said.

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More Orders from Amazon will Soon be Arriving in their Own Packaging — Here’s Why

Retail TouchPoints

And yet that’s exactly what Amazon is doing with its Ships in Product Packaging (SIPP) program, which, as the name suggests, allows products to ship in their original box or bag without any added Amazon packaging. As a result, in 2022, 11% of packages globally were shipped without Amazon packaging , amounting to millions of deliveries.

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CEO Details ‘Reimagination of eBay’ Including a Collectibles Vault and New Digital Wallet

Retail TouchPoints

Once an item is in the eBay Vault, ownership can transfer from seller to buyer in a matter of seconds without the need to re-authenticate, repackage or ship the item anywhere. This is the latest development in a nearly four-year transition away from former subsidiary PayPal toward an internally managed end-to-end payments system.

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Dollar General, Dollar Tree Come Under Activist Investor Fire for Workforce Issues

Retail TouchPoints

The investor has stated that Dollar General lacks “adequate systems” to handle challenges caused by supply chain disruptions and shipping delays, particularly unpredictable shipments and influxes of inventory, due to its poor worker retention rate. of officer- and director-level management positions, respectively. female and 55.2%

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3 Ways Retailers Can Harness the Post-Purchase Experience

Retail TouchPoints

Fulfilment, shipping, delivery and returns updates can all be enriched with personalized promotions, loyalty program information and other immersive, branded content. The right technology, such as an Operations Experience Management platform, can help brands to better understand the data they’re given.

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Subscription Pro Tips: Encourage Loyalty and Long-Term Relationships by Making it Easy to Cancel

Retail TouchPoints

That has not stopped consumers from subscribing though, especially with the rise of new takes on the model (box services, auto shipping and streaming TV, to name just a few). Things have evolved since 2015, but there are still barriers and mental blocks that customers have when joining a ‘subscription.’”. “We The average U.S.

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How Sephora Turned Order Fulfillment into a Loyalty-Builder

Retail TouchPoints

The retailer even ran a flash shipping program as early as 2015. Sephora runs and manages all same-day delivery operations, because “we really wanted to own that internally and own the customer experience in a more meaningful way. Curbside pickup soon followed BOPIS. That was a very intentional vision,” said Turley.