Retail TouchPoints

JUNE 22, 2022

Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer. Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark.

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Fulfillment Finance Promotions Consumer 278

Inside Retail

FEBRUARY 19, 2025

Nappa first started working at Oz Hair & Beauty as a warehouse packer during school holidays and officially joined the business as a partner in 2015. He also implemented several supply-chain optimisations, including a custom ship-to-store solution, which led to significant cost-savings, she said.

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Beauty and Health Shipping Customer Experience Fashion 130

Inside Retail

FEBRUARY 19, 2025

Every few weeks, he kept putting more products on, then he started getting different brands, and then eventually he made the call to build a website and own the customer experience. It was around this time, in 2015, that Nappa officially joined Oz Hair & Beauty as a partner.

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Customer Experience Marketing Location Planning 130

Inside Retail

NOVEMBER 19, 2024

The Wall Street Journal even covered this back in 2015, pointing out that meandering shoppers spend more. So if the first thing a customer experiences is a dazzling display of your brand at its finest, congratulations. Funny how the people who take their time to actually look at what’s on the shelves end up buying more.

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Checkout Customer Experience Shopping Supermarket 130

Retail TouchPoints

MAY 25, 2023

billion for Zulily when it bought the then-thriving flash sale site back in 2015. He added: “Zulily has been a trailblazer in using technology to create a compelling online customer experience. QVC paid $2.4

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Apparel Fulfillment Returns Customer Experience 273

Retail TouchPoints

MAY 17, 2023

Department of Labor’s Occupational Safety and Health Administration (OSHA) for safety hazards since 2015, including blocked fire exits, blocked electrical outlets and dangerous levels of clutter. Dollar General has faced more than $15 million in fines from the U.S. The retailer added more than 10,000 net-new jobs in 2022.

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Shipping Returns Customer Experience Planning 277

Retail TouchPoints

APRIL 15, 2021

“Last year we saw ecommerce sales and influence propelled into 2025, and yet the online checkout experience is stuck in 2015,” said Raj Ramanand, CEO of Signifyd in a statement.

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Merchant Services Payment Services Checkout Finance 200

Retail TouchPoints

FEBRUARY 5, 2024

The reasons are many: sustainability , cost savings , delivery efficiency and a better customer experience (for both of Amazon’s customers — the end consumer and its third-party sellers). Since 2015, Amazon has avoided using more than 2 million tons of packaging material as a result of SIPP and other packaging innovations.

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Fulfillment Drop-Shipping Shipping Customer Experience 298

Retail TouchPoints

APRIL 5, 2024

Founded in 2015, P&G Ventures is an early-stage start-up studio within P&G that […] The company has a 180-year plus track record of innovation and developing brands that are integral to our daily lives. P&G Ventures has become a core driver of this innovation.

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Store Operations Customer Experience 228

Retail TouchPoints

NOVEMBER 14, 2024

Since its launch in 2015, Vuori has grown to serve customers across 18 countries through a growing network of brick-and-mortar locations and a robust ecosystem of distributors. “They bring industry expertise and track records in helping emerging category leaders accelerate their expansion efforts while sustainably scaling globally.”

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Consumer Marketing Wholesale Shipping 147

Retail TouchPoints

APRIL 25, 2023

Mihaljevic joined Canada Goose in 2015 and has been critical to the growth trajectory of the retailer’s commercial business. She brings nearly 30 years of global luxury expertise, having lead teams at Prada and LVMH. She joins Canada Goose from Hermès where she held the role of European Managing Director.

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Planning Consumer Management Marketing 305

Retail TouchPoints

MARCH 12, 2024

Target made its official exit from Canada in 2015, with CEO Brian Cornell reporting that area of the business was “losing money every day.” But beginning March 14, the big-box retailer will sell its Cat & Jack assortment on TheBay.com as well as creating dedicated brand experiences in Hudson’s Bay stores.

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Apparel Fashion Marketing Customer Experience 264

A1 Retail

APRIL 23, 2025

Starting with Spring/Summer 2025, customers will be able to shop the rebranded KIDLY by MORI exclusively at babymori.com from today. This move will bring the best of both worlds into one seamless customer experience. This is an incredibly exciting chapter for MORI, Onal continued.

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Wholesale Customer Experience Marketing Location 91

Retail Gazette

NOVEMBER 26, 2024

Following his previous stint at Asda Leighton was chair of the Co-op from 2015 to 2024 – and has previously chaired the boards of Royal Mail and the Canal and River Trust. Who is Allan Leighton? He is currently chair of Brewdog, Pizza Express and European fashion chain C&A. “But

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Supermarket Returns Grocer Customer Experience 105

Retail TouchPoints

AUGUST 7, 2020

For five years beginning in 2015, Amazon turned its July Prime Day, which stretched from a one-day to a two-day event last year, into the Black Friday of the summer, prompting an increasing number of retailers to counter-program with their own special discounting events.

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Retail TouchPoints

AUGUST 22, 2024

The retailer even ran a flash shipping program as early as 2015. Sephora runs and manages all same-day delivery operations, because “we really wanted to own that internally and own the customer experience in a more meaningful way. Curbside pickup soon followed BOPIS. That was a very intentional vision,” said Turley.

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Fulfillment Drop-Shipping Shipping Customer Experience 276

Inside Retail

FEBRUARY 11, 2025

These conversations form part of our organisations evolution to be closer to our customers, focusing on elevating customer experience to drive growth, and increase franchise partner profitability, the spokesperson said. RFG acquired the business in 2007.

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Store Operations Customer Experience Consumer Marketing 200

Retail Gazette

FEBRUARY 7, 2025

By refining its offering, M&S was able to elevate the quality of each product, simplifying the customer experience while ensuring every item was aligned with its brand values. This strategy paid off across several key categories, including everyday staples, such as trousers and knitwear, and outerwear.

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Fashion Promotions Management Customer Experience 107

Retail TouchPoints

FEBRUARY 18, 2021

This capital will be invested in supply chain, automation and improvements to the customer experience, according to CFO Brett Biggs. Walmart is planning to make $14 billion in capital expenditures, up from its recent rate of $10 billion to $11 billion annually.

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Planning Advertising Customer Experience Location 233

Retail Wire

APRIL 29, 2022

Amazon.com posted its first quarterly loss since 2015 as the company faced higher costs to run its warehouses and delivery goods to customers. CEO Andy Jassy said Amazon faces challenges that it is prepared to meet. “This may take some time, particularly as we work through ongoing inflationary and supply chain pressures, he said.

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Customer Experience 130

Retail TouchPoints

SEPTEMBER 6, 2022

Prior to Synchrony’s separation from GE in 2015, he served as head of the Central Region for GE Capital overseeing the leveraged finance and equipment finance businesses. Nalluswami earned a bachelor’s degree in mechanical engineering from University of Maryland.

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Merchant Services Payment Services Finance Consumer 306

365 Retail

JUNE 10, 2022

ZigZag Global has won the DELIVER 2022 Customer Experience Award, beating out a number of respected brands from across retail and logistics. ZigZag received the award for “providing it’s own end customers a remarkably superior experience”.

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Customer Experience ATS Returns Apparel 64

Retail TouchPoints

NOVEMBER 11, 2021

MVP was founded in 2015 by Fox Sports NFL Insider Jay Glazer and former Green Beret and Seattle Seahawk Nate Boyer to help address the challenges that combat veterans and former professional athletes face in life’s transitions once the uniform comes off.

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Consumer Customer Experience Promotions ATS 277

Retail TouchPoints

MARCH 4, 2022

To give an example, Google Photos (rightfully) came under fire in 2015 after it tagged two Black people as gorillas. If you feed an algorithm millions of photos of a chair, for instance, it will be able to determine if images contain chairs or not. It also incorporates practical knowledge pulled from up-to-the-minute business headlines.

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Consumer Customer Experience Shopping Marketing 289

Inside Retail

JULY 25, 2021

Customer experience and digital transformation expert Damian Madden refers to the new generation of art buyers as ‘art-lennials’. . “An Thanks to an injection of funds in 2015, the brothers were able to invest in technology and marketing to scale their offering. The rise of the art-lennial.

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Drop-Shipping Consumer Shipping Marketing 246

Retail TouchPoints

APRIL 1, 2022

Ensuring customers that they will get the same personalized experience each time they shop is a huge part of building brand loyalty and encouraging repurchases. In 2015 he co-founded parcelLab to create a platform that would help brands build engaging customer experiences around complex operational processes and data.

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Fulfillment Shipping Returns Promotions 264

Retail TouchPoints

JULY 3, 2024

Unlike many DTC brands that were born online and later found their way into physical retail, Monica + Andy has had a strong brick-and-mortar presence almost since its 2015 founding.

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Drop-Shipping Shipping Shopping Marketing 264

Theatro

NOVEMBER 18, 2021

customer satisfaction rates have fallen ?to to their lowest points since 2015. That same report revealed that as many as 86% of retailers reported a downturn in their customer satisfaction rates this past year. They do not have time or patience for lackluster customer service.

Customer Experience 52

Customer Experience Returns Consumer Shopping 52

Inside Retail

JUNE 13, 2023

NL: Yoox was founded in Milan and Net-a-Porter was founded in London, and later merged in 2015. We reach our customers with tailored communications and content, embedding local specificities deep into our service model, with a localisation strategy to expand our presence in new markets. How do you approach customer service at YNAP?

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Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

DECEMBER 25, 2020

By using traditional date checking and stock rotation methods, employees waste valuable time that would be better used to relieve long lines and frustration at the checkout to enhance the customer experience. Split out date checking from stocking in mid-shelf life departments like dairy and packaged meat.

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Grocer Management Checkout Shopping 271

Mass Relators

FEBRUARY 7, 2024

Publix vice president of customer experience Bob Bechtel is retiring from the supermarket retailer after 45 years of service, the company said on Wednesday. Bob has spent his career focusing on customer service,” Publix CEO Kevin Murphy said in a statement. LAKELAND, Fla. His retirement takes effect on March 31. Dora, Florida.

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Customer Experience Promotions Supermarket Management 52

Retail TouchPoints

SEPTEMBER 24, 2021

“The retail component was another way for UNTUCKit to be visible and interact with customers, and essentially come to life in places where they were. UNTUCKit initially broke into brick-and-mortar in 2015 and has been lauded as one of the early DTC brands to successfully transition to store-based selling.

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Fulfillment Management Location Promotions 274

Theatro

NOVEMBER 18, 2021

customer satisfaction rates have fallen ?to to their lowest points since 2015. That same report revealed that as many as 86% of retailers reported a downturn in their customer satisfaction rates this past year. They do not have time or patience for lackluster customer service.

Customer Experience 52

Customer Experience Returns Consumer Shopping 52

Theatro

NOVEMBER 18, 2021

customer satisfaction rates have fallen ?to to their lowest points since 2015. That same report revealed that as many as 86% of retailers reported a downturn in their customer satisfaction rates this past year. They do not have time or patience for lackluster customer service.

Customer Experience 52

Customer Experience Returns Consumer Shopping 52

Retail TouchPoints

JULY 6, 2022

In fact, according to the D&D Daily’s 2020 Retail Violent Fatalities Report , retail fatalities were up 40% between 2015 and 2020, with 2020 racking up the most fatalities and incidents ever reported in a single year. . Retail fatalities are on the rise, leaving store owners and patrons more vulnerable than ever before.

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Supermarket Planning ATS Location 298

Retail TouchPoints

JUNE 1, 2022

Some shop-in-shop designs are used to house a host retailer’s own distinct concept, an approach that has proved successful for Macy’s , which launched its off-price customer experience in 2015 with Macy’s Backstage.

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Shopping Location Jewelry Customer Experience 299

Inside Retail

DECEMBER 20, 2022

Walker noted that Anchorage has said it is committed to supporting David Jones CEO Scott Fyfe and his turnaround plan, which involves investing in stores and the customer experience. Or will they be there for the longer haul, trade through it and try to grow David Jones as it once was?”.

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Department Stores Supermarket Management Marketing 246