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Preparing for the Rise in Online Retail Returns

Retail TouchPoints

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue.

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Amazon Enlists Staples, Local Businesses to Help with Returns and Delivery

Retail TouchPoints

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. Retail in a statement.

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Staples, Amazon Trial Returns Drop-off Program

Retail TouchPoints

Amazon and Staples are piloting a new program that will see the office supply chain join a growing roster of brick-and-mortar retailers that accept returns on behalf of the ecommerce giant. “We After it began accepting Amazon returns, Kohl’s saw a 9% increase in new customers and an 8% bump in revenue, according to Earnest Research.

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It’s Time Retailers Give Customers What They Want: Online Shopping Without Passwords

Retail TouchPoints

Industry studies report nearly 90% of consumers are less likely to return to a website after a poor user experience. As a pioneer and serial entrepreneur with over 25 years of experience he has co-founded leading cyber companies such as Imperva (IMPV) and Trusteer (acquired by IBM in 2013).

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The Future of Retail: BOPIS 2.0 and RFID Technology

Retail TouchPoints

BOPIS is a hybrid shopping experience allowing customers to buy items online and then pick them up in a physical store. It can also enhance the customer experience and satisfaction by accurately allowing retailers to locate new stock in busy stockrooms and shop floors. The pandemic has introduced an enhanced level of ‘hybrid shopping’.

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Beyond the Transaction: How PayPal is Helping Remove Friction Across the Commerce Experience

Retail TouchPoints

And PayPal is at the center of it all, with P2P payments platform Venmo (acquired pre-spinoff in 2013), its new Crypto Advisory Council and more than 400 million consumers using its services in 100+ different currencies around the globe. Source: CivicScience. Those businesses will win over time. What does that do for them?

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How to Keep Your Loyalty Program Members Engaged Long-Term, Even After the Holidays

Retail TouchPoints

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. 3 Steps for Inspiring Customers to Stay Engaged.