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Exclusive Q&A: Venmo GM on the Company’s ‘Natural Extensions’ into Business Payments

Retail TouchPoints

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity.

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Beyond the Transaction: How PayPal is Helping Remove Friction Across the Commerce Experience

Retail TouchPoints

Since spinning off from eBay and going public for a second time in 2015, PayPal has expanded its reach well beyond that one digital marketplace to more than 30 million merchants worldwide. When we have partnerships with these merchants they’re trusted brands, so consumers can feel good about shopping with those brands.”.

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After Declining Amex, Ebay to Begin Accepting Venmo

Retail TouchPoints

Ebay has drawn a line in the sand when it comes to payments. After very publicly announcing last week that it would no longer accept American Express due to “unacceptably high fees,” today the online marketplace said it will be adding Venmo as a payment option in the U.S.

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Striking the Balance Between Fraud Prevention and Seamless Customer Experiences

Retail TouchPoints

Today, nearly two-thirds of adult consumers globally use digital payments, and by 2027, digital revenue is predicted to exceed $14.9 But this growth also has made retailers’ digital payment processes a target for credit card fraud, online payment fraud, identity theft and account takeovers.

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How DoorDash is Growing by Advancing its ‘Local Commerce’ Mission

Retail TouchPoints

When DoorDash launched in 2013, it was all about restaurant delivery. If we can execute every single day and make the experience continually better for our consumers, our merchants, our Dashers and our CPG partners, that will ultimately build a business that will address more and more consumers’ needs. Hannon : Certainly.

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Ecommerce Personalization in the Age of Consumer Data Privacy

Retail TouchPoints

Since these users make up a significant portion of customers, merchants cannot overlook this demographic. One report states that more than 60% of marketers confess to having no preparation to block fraud via mobile marketing, making mobile systems another area that merchants must consider when developing fraud precautions.

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It’s Time Retailers Give Customers What They Want: Online Shopping Without Passwords

Retail TouchPoints

It’s a lose-lose scenario: Customers are left completely frustrated by the process and brands put their reputations on the line every time a customer leaves their website because of a poor user experience. Transmit Security’s own research found that 55% of consumers have left a website because the login process was too complicated.