2013 Customer Experience Retail Trends 
Inside Retail
FEBRUARY 26, 2024
One of the key trends that defined retail in 2023 was pop-up shops and how these experiential shopping experiences have taken hold over millennial and Gen Z consumers. Midway into the first quarter of 2024, there are no signs of this experiential retail trend slowing down. per square foot for a mall space.
A1 Retail
SEPTEMBER 26, 2022
Existing H&M store will also undergo remodel – with sustainability and customer experience will at core . Launched in 2013, this scheme allows customers to donate any unwanted clothes and textiles, by any brand, whilst shopping in-store. Expansion brings total H&M footprint to over 40,000 sq ft.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Indigo 9 Digital
MAY 30, 2022
Build your own platform by moving away from wholesale The year was 2013 and 81% of Nike’s business came from wholesale. eMarketer estimates only 18% of consumers believe brands offer an exceptional customer experience. Fast forward to 2021 and sales generated through Nike’s wholesale channel made up 61% of Nike’s sales.
Indigo 9 Digital
MAY 31, 2022
Warby Parker’s story was novel for several reasons including it was one of the first vertically integrated direct to consumer brands, it offered a unique home try on program where customers could try on five pairs of eyeglasses at home for free and it had a great social mission. Do you like this content? Giving back.
Hyken
APRIL 3, 2023
Each week, I read many customer service and customer experience articles from various resources. Some rely too heavily on the new technology, some stay away with a concern about a poor CX, and some have found the perfect balance between technology and the live agent experience. Here are my top five picks from last week.
Indigo 9 Digital
MARCH 28, 2022
If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer." Jeff Bezos on customer service 68. “We not analysis.” Do you like this content?
Indigo 9 Digital
MARCH 17, 2022
After its first local radio ad placement in 2013 it had 1,500 website visitors in less than 10 seconds versus a normal level of traffic of 150-200 visitors. If you do subscribe to our retail trends newsletter to get the latest retail insights & trends delivered to your inbox. Do you like this content?
Expert insights. Personalized for you.
130 
Let's personalize your content