Retail TouchPoints

JUNE 29, 2021

Launched by twin brothers Alex and Mike Faherty in 2013, the premium “surf hippie” lifestyle brand currently operates 25 stores and sells into 300 specialty outlets. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As As we grow, we want to be the best we can be.

Clienteling 213

Clienteling Inventory Management Checkout Fulfillment 213

Inside Retail

JUNE 11, 2024

Declan Ee: When we started in October 2013, there were four of us in a tiny, 84sqm basement, trying to build a global luxury brand. The business allowed us to combine both elements because we had to solve very complex problems from product design, assortment, logistics, and customer experience. Made.com went bankrupt.

Fulfillment 263

Fulfillment Management Marketing Consumer 263

Retail TouchPoints

NOVEMBER 8, 2022

Using AI for search, merchandising and personalization is necessary to deliver a great customer experience and provide consumers with what they want. Optimizing inventory based on trends and historical data means the customer will get the exact item they are looking for. Use Tech to Augment the Customer Experience.

Returns 306

Returns Markdowns Inventory Management Customer Experience 306

Retail TouchPoints

APRIL 6, 2023

Emma, one of the world’s largest direct-to-consumer brands, is reaching a record number of customers through both online and offline channels as the company tears through the mattress industry at a blistering pace. Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries.

Management 257

Management Wholesale Consumer Marketing 257

Retail TouchPoints

JULY 22, 2021

For instance, back in 2013, hackers stole data from over 40 million debit and credit cards from retail giant Target. Key takeaway: Retailers need to manage the risks associated with social media and ensure they implement the best practices in their digital communications. This has led to over $18.5 Increased competition from Amazon.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

MARCH 27, 2025

Everything we’re trying to do is to better the customer experience and better serve them, shared Aaron Dunford, VP of Media at Nordstrom. When we widen the aperture of what commerce media is and take that broader definition, it allows us to better help and serve our customers through those media channels.

Consumer 147

Consumer Sporting Goods Advertising Fast Fashion 147

Independent Retailer

NOVEMBER 11, 2021

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. In order to deliver meaningful customer experiences, you need to show them that they are heard and valued.

Customer Experience 81

Customer Experience Customer Retention Promotions Consumer 81

Inside Retail

MARCH 19, 2024

While it was important to drive volume through e-commerce, it was important to improve the overall customer experience. Prior to this, we didn’t have the structure right, so it [the previous customer experience] really held us back in what we did,” he said. At the time the brand had 10 stores in Victoria.

Customer Experience 243

Customer Experience Boutique Marketing Shipping 243

Retail TouchPoints

NOVEMBER 30, 2022

After a rent spike forced Word Up to leave the location, the neighborhood banded together to raise $60,000 and help the bookshop reopen full-time in 2013. Add online retail options like branded mobile apps and your customers now have the full array of channels to shop your brand according to their preferences.

Location 289

Location Marketing Customer Experience Shopping 289

Inside Retail

DECEMBER 20, 2022

How involved will Anchorage be in the management of David Jones going forward? Walker noted that Anchorage has said it is committed to supporting David Jones CEO Scott Fyfe and his turnaround plan, which involves investing in stores and the customer experience. Still, some other key questions about the sale remain unanswered.

Department Stores 246

Department Stores Supermarket Management Marketing 246

Retail TouchPoints

APRIL 17, 2023

Amy Errett: The split between women who color their hair in a salon and those that do it at home is about 50-50 — it’s 48% at a salon, 52% at home — and we need to meet this customer where she is. We’re seeing 10,000 customers per week on average. RTP: What are your growth projections for Madison Reed?

Beauty and Health 287

Beauty and Health Shipping Consumer Management 287

Inside Retail

JUNE 17, 2021

People from the retail industry would need to change their customer experience and make it more interesting [for their consumers].”. According to an Alibaba study, gamification is one of the best ways in building a good digital experience for consumers. The first ad told the story of a hare giving a present to his best friend.

Payment Services 211

Payment Services Fashion Department Stores Consumer 211

Retail TouchPoints

APRIL 5, 2022

Mobile technology is transforming payments, making it easier, safer and more affordable for people to move and manage their money than ever before,” said Dan Schulman, President and CEO of PayPal at the time of the spinoff. “As

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Retail TouchPoints

AUGUST 9, 2023

By embracing innovative solutions like autonomous vehicle (AV) technology, repurposing existing spaces and utilizing Building Information Modeling (BIM), cities can foster engaging shopping experiences while addressing mobility and parking challenges.

Planning 246

Planning Promotions Outdoor Finance 246

Retail TouchPoints

OCTOBER 21, 2022

taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity. With those kind of numbers in play, it’s no surprise that competition in the space is fierce, and retail is a central battleground. And with 50% of global spending in the U.S.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Cisco Retail

NOVEMBER 9, 2021

It meant growing our technology portfolio, organically and inorganically, while radically transforming how customers experience Cisco. All came with their own software operations along with renewal, customer success, and adoption practices. It’s worth noting that success is delivery across all aspects of the customer experience.

Customer Experience 142

Customer Experience Finance Management ATS 142

Retail TouchPoints

AUGUST 12, 2024

Despite the growing recognition of digital accessibility and its significance, over the past decade (since the first tracked lawsuit in 2013), the cases have tripled, resulting in significant losses for businesses.

Operating Expenses 277

Operating Expenses Marketing Shopping Promotions 277

Retail TouchPoints

JUNE 15, 2020

Since it announced the fleet optimization initiative in 2013, the retailer has closed 275 stores. and Canadian field management and stores associates were temporarily furloughed until they could safely return to their positions. Even though approximately 95%. of the company’s U.S.

Location 165

Location Shipping Apparel Returns 165

Retail TouchPoints

NOVEMBER 7, 2022

Kara Trousdale was the woman to know during the pandemic — she managed the consumables supply chain business at Amazon at the height of COVID, meaning she had the keys to the kingdom when it came to paper towels, toilet paper, hand sanitizer and all those humble essentials that were in such short supply.

Beauty and Health 264

Beauty and Health Consumer Planning Marketing 264

Inside Retail

DECEMBER 2, 2021

In 2013, he founded Off White, and he became the men’s artistic director of Louis Vuitton in 2018. SurfStitch managing director Justin Hillberg steps down. Hillberg joined SurfStitch as merchandise manager in 2014, before becoming general manager in 2015 and managing director in 2018.

Management 130

Management Fashion Accounting Customer Experience 130

Inside Retail

JANUARY 12, 2023

Hwang-Judiesch was appointed president of Hudson’s Bay in September 2022, leading the store organisation, including the execution of the company’s in-store digital selling transformation, customer experience and store optimisation strategy. Nairn’s retirement culminates a 46-year career in retailing.

Department Stores 130

Department Stores Fashion Customer Experience Marketing 130

Inside Retail

OCTOBER 28, 2021

In addition, Ryan Guthrie was named senior marketing manager and Dee Wescombe was appointed to the role of new product marketing manager. With these new hires, we are strengthening our already highly valued marketing team and integrating new levels of experience as our growth continues to accelerate.

Customer Experience 130

Customer Experience Marketing Management Apparel 130

Retail TouchPoints

OCTOBER 18, 2022

The Compensation Committee has oversight of human capital management disclosures, executive compensation and employee well-being. In 2013, we introduced our first set of targets to reduce greenhouse gas emissions within company-owned operations. RTP: How does AEO establish its sustainability goals and benchmarks?

Consumer 278

Consumer Fulfillment Returns ATS 278

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Inside Retail

SEPTEMBER 5, 2022

Luxury Escapes began as a small Melbourne startup founded by Adam Schwab in 2013, and over the past nine years, it has rapidly grown to become one of the leading destinations for exclusive holidays. million members globally, it is constantly evolving to give everyday people access to the world’s best travel experiences. With over 4.2

Customer Experience 130

Customer Experience Management Promotions Marketing 130

Inside Retail

JULY 22, 2021

Child was previously a partner at management consulting firm McKinsey and Co, where she worked for 14 years partnering with retail and consumer companies in Australia, New Zealand and the US to transform their businesses and accelerate their growth. Oroton names new CEO. Amazon names Tesco veteran to run its physical stores.

Accessories 130

Accessories Apparel Supermarket Consumer 130

Inside Retail

APRIL 7, 2022

Founded in 2010, the brand opened its first store in 2013 after capitalising on direct online sales. Another is the ability to control the customer experience. In 2021, co-founder Michael Dubin said: “It’s easy and affordable to spin up a DTC site right now.” The benefits and pitfalls of DTC.

Consumer 130

Consumer Management Customer Experience Shopping 130

Inside Retail

MARCH 9, 2023

The latter will be taken over by the company’s current e-commerce manager, Charlie Ganzen. Founded in the UK in 2002, Godwin launched the online retailer’s Australian operations in 2013 and was instrumental in growing the business overseas, leading to double-digit growth during the pandemic when demand soared.

Fashion 130

Fashion Apparel Customer Experience Marketing 130

Inside Retail

FEBRUARY 9, 2022

These ‘front-stage’ customer interactions are the surface layer of an interwoven chain of people and processes behind the scenes that contribute to creating a flawless customer experience (CX). The motivation of staff, the efficiency of internal processes and tools, and the company culture can make or break a brand experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

365 Retail

OCTOBER 31, 2022

Launched in 2013, H&M’s Garment Collection and Recyling scheme allows customers to donate any unwanted clothes and textiles, by any brand, whilst shopping in-store. Christopher Clare, Expansion Manager for H&M U.K. & All donated items are recycled with 0% going to landfill.

ATS 72

ATS Checkout Management Customer Experience 72

Retail TouchPoints

AUGUST 9, 2023

“[There’s research] that shows that when shoppers go to a store, even if they don’t make a purchase, when they get home and buy online their basket size is larger,” said Dan Hill, Managing Director of Shopping Malls Development at Middle Eastern mall operator Majid Al Futtaim (MAF) in an interview with Retail TouchPoints.

Fulfillment 246

Fulfillment Shopping Shipping Consumer 246

Wiser

JUNE 26, 2018

Target has been very successful since adopting the BOPIS model in 2013. More than 10 percent of Target’s sales are online orders that customers pick up in stores. . Ship in-store products right to your customer ’ s doorstep. . Leverage omni-channel intelligence to optimize the customer experience.

Shipping 105

Shipping Customer Experience Location Promotions 105

Inside Retail

NOVEMBER 18, 2021

Ikea has already participated in The University of Sydney Business School study to improve the experience for participants. “On For our customers, there are clear examples of shared languages and cultural connections that support a better customer experience, especially in our more diverse neighbourhoods across the country.

Management 130

Management Customer Experience ATS 130

Inside Retail

FEBRUARY 26, 2024

By collaborating with brands that have a strong millennial and Gen Z consumer base and by offering interactive experiences to create organic user-generated content, Nordstrom is helping modernise its image. The brand can also gain experience with retail operations. per square foot for a pop-up versus $32.12

Retail Trends 130

Retail Trends Department Stores Fashion Inventory Management 130

365 Retail

MAY 3, 2022

Mark Newbold, CSR Manager at Lidl GB said: “At Lidl, we believe you shouldn’t have to pay more for doing the right thing. It’s why we’re especially proud to be trialling this pioneering refill technology that not only helps customers reduce their plastic usage, but also their weekly shopping bill.”.

Supermarket 64

Supermarket Management Customer Experience Shopping 64

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Tyler Hickman has been promoted to vice president, division merchandise manager.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Mass Relators

JUNE 12, 2023

He had been executive director – divisional merchandise manager for consumer health and wellness since August 2020. I invite all of you who are passionate about making new products, improving customer experiences, driving efficiency, and sustainably growing brands to connect with me on ways to partner. WOONSOCKET, R.I.

Promotions 52

Promotions Customer Experience Consumer Planning 52