Retail TouchPoints

MARCH 27, 2025

Everything we’re trying to do is to better the customer experience and better serve them, shared Aaron Dunford, VP of Media at Nordstrom. When we widen the aperture of what commerce media is and take that broader definition, it allows us to better help and serve our customers through those media channels.

Consumer 147

Consumer Sporting Goods Advertising Fast Fashion 147

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Customer Experience 279

Customer Experience Consumer Marketing Fulfillment 279

Retail TouchPoints

NOVEMBER 8, 2022

“We are delighted that an executive with Michelle’s background, experience and stature is joining as President to work side by side with Chip for a meaningful transition period before becoming CEO,” said Bob Eckert, Chairman of the LS&Co. Board of Directors in a statement.

Department Stores 233

Department Stores Planning ATS Returns 233

Retail TouchPoints

OCTOBER 18, 2022

In 2013, we introduced our first set of targets to reduce greenhouse gas emissions within company-owned operations. Can you expand upon what these standards are and what processes are implemented to ensure they’re being fulfilled? Michael Rempell: Our journey to protect our planet began many years ago.

Consumer 278

Consumer Fulfillment Returns ATS 278

Inside Retail

FEBRUARY 9, 2022

These ‘front-stage’ customer interactions are the surface layer of an interwoven chain of people and processes behind the scenes that contribute to creating a flawless customer experience (CX). The motivation of staff, the efficiency of internal processes and tools, and the company culture can make or break a brand experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail Bound

APRIL 13, 2024

It’s not just about getting products to customers; it’s about doing so efficiently, cost-effectively, and in a manner that enhances the customer experience. Retailers will also control all customer complaints, so appropriate service can be ensured. What type of fulfillment model does your business use?

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Inside Retail

JULY 17, 2022

The concept of Data Lab came about as the brand saw the need for the extension of all our efforts in research and development of innovative solution capabilities to enhance retail processes that benefit the consumer experience across Decathlon stores globally.

Payment Services 130

Payment Services Kiosk Checkout Fulfillment 130

Mass Relators

JUNE 20, 2022

Simonsen joined Dollar General in 2013, and has held roles in store operations, procurement, pricing, business analytics and merchandising planning. Hawthorne will be responsible for developing strong talent and building teams, fostering the company’s purpose-driven culture and leading customers’ experiences.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Mass Relators

MAY 31, 2022

Simonsen joined Dollar General in 2013, and has since held roles of increasing responsibility in store operations, procurement, pricing, business analytics, and merchandising planning. Lucas joined Dollar General in 2013 as an operations manager and most recently served as senior director of perishable distribution center operations.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Retail Insider

JANUARY 31, 2022

All of the above: Investors have always queued up since straight after Dragons Den in 2013. Gousto doubled its capacity in 2020, investing in its existing fulfilment centre in Lincolnshire and adding a second automated factory at the end of the year. Now let’s talk money : Earnings, investors or what does a box cost? billion valuation.

Fulfillment 52

Fulfillment Finance Shopping Marketing 52

Retail Geek

JANUARY 12, 2024

So they, you know, when this happened, you and I, I think jointly predicted that them getting into fulfillment was not only a bad idea, but a terrible idea. And so most notably, Timu, Shein, and probably a little bit of TikTok. [5:26] It’s real.

Drop-Shipping 59

Drop-Shipping Apparel Shipping Fast Fashion 59

Retail Geek

MAY 13, 2021

13:08] Or you know the automation the Fulfillment centers or the algorithms that govern the drivers or the ad system you know that lead to tremendous growth but also have some really significant unintended side effects. Based on you know avoiding the traditional fulfillment model which like is heavily unionized right.

Fulfillment 52

Fulfillment Advertising ATS Customer Experience 52