Retail TouchPoints

JANUARY 3, 2022

To remain competitive — and capture as many online dollars as possible — retailers are prioritizing the customer experience and refining the purchasing journey, improving mobile and app capabilities, adding BOPIS (buy online, pick up in-store) and curbside delivery options, enhancing product page listings and more.

Merchant Services 279

Merchant Services Shopping Customer Experience Accounting 279

Retail TouchPoints

JULY 5, 2022

In March, year-over-year ecommerce sales actually declined for the first time since 2013. We have worked to protect and enhance the customer experience despite a sharp increase in costs, particularly over the past three quarters,” said Olsavsky. “We’ve Mastercard’s May 2022 SpendingPulse report found that ecommerce grew 2.2%

Fulfillment 305

Fulfillment Planning Customer Experience Consumer 305

Retail TouchPoints

DECEMBER 20, 2024

PoshFest was formally launched in 2013 to create good faith among its growing reseller community through education, networking and some plain old fun. Its about engaging people in a way that gets people to love you more versus the old way, which is simply offering points and free goods. Now, were getting people who love the brand.

Marketing 147

Marketing Promotions Shopping Customer Experience 147

Retail TouchPoints

NOVEMBER 8, 2022

Using AI for search, merchandising and personalization is necessary to deliver a great customer experience and provide consumers with what they want. Optimizing inventory based on trends and historical data means the customer will get the exact item they are looking for. Use Tech to Augment the Customer Experience.

Returns 306

Returns Markdowns Inventory Management Customer Experience 306

Independent Retailer

NOVEMBER 11, 2021

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. In order to deliver meaningful customer experiences, you need to show them that they are heard and valued.

Customer Experience 81

Customer Experience Customer Retention Promotions Consumer 81

Inside Retail

FEBRUARY 12, 2025

Since its founding in 2013, the e-commerce brand has evolved from a credit-card-backed start-up into the home of training for its over half a million Instagram followers. How can we push the boundaries around the customer experience? Just over a decade later, their brand TWL is on track to do its first million-order year.

Apparel 130

Apparel Consumer Customer Experience Shopping 130

Retail TouchPoints

JUNE 29, 2021

Launched by twin brothers Alex and Mike Faherty in 2013, the premium “surf hippie” lifestyle brand currently operates 25 stores and sells into 300 specialty outlets.

Clienteling 213

Clienteling Inventory Management Checkout Fulfillment 213

Retail TouchPoints

JULY 17, 2023

Founded in 2013, Wide Eyes is integrated with retailers in more than 100 countries and serves millions of unique users each day. The deal further expands Stylitics’ growing presence in Spain, which will allow it to expand service offerings with retail industry clients across the EU.

Fashion 242

Fashion Shopping Customer Experience ATS 242

Retail TouchPoints

JULY 22, 2021

For instance, back in 2013, hackers stole data from over 40 million debit and credit cards from retail giant Target. At the end of the day, only one certainty remains; the retail industry needs to keep improving its customer experience to stay in the game. . More data processed gives way to more possibilities of data breaches.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Inside Retail

JUNE 11, 2024

Declan Ee: When we started in October 2013, there were four of us in a tiny, 84sqm basement, trying to build a global luxury brand. The business allowed us to combine both elements because we had to solve very complex problems from product design, assortment, logistics, and customer experience. Made.com went bankrupt.

Fulfillment 263

Fulfillment Management Marketing Consumer 263

Retail TouchPoints

MARCH 27, 2025

Everything we’re trying to do is to better the customer experience and better serve them, shared Aaron Dunford, VP of Media at Nordstrom. When we widen the aperture of what commerce media is and take that broader definition, it allows us to better help and serve our customers through those media channels.

Consumer 147

Consumer Sporting Goods Advertising Fast Fashion 147

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Customer Experience 279

Customer Experience Consumer Marketing Fulfillment 279

Inside Retail

JUNE 27, 2024

To optimise the customer experience and business model Bydee’s UK site went live last week, with a few tweaks tailored to the northern hemisphere. Scaling a small business Founded in 2013, the first iteration of Bydee was a purely product-focused passion project, “I was making all the swim and bralettes myself.”

Fast Fashion 263

Fast Fashion Shipping Wholesale Fashion 263

Inside Retail

MARCH 19, 2024

While it was important to drive volume through e-commerce, it was important to improve the overall customer experience. Prior to this, we didn’t have the structure right, so it [the previous customer experience] really held us back in what we did,” he said.

Customer Experience 243

Customer Experience Boutique Marketing Shipping 243

Retail TouchPoints

NOVEMBER 30, 2022

After a rent spike forced Word Up to leave the location, the neighborhood banded together to raise $60,000 and help the bookshop reopen full-time in 2013. Add online retail options like branded mobile apps and your customers now have the full array of channels to shop your brand according to their preferences.

Location 289

Location Marketing Customer Experience Shopping 289

Retail TouchPoints

APRIL 9, 2021

It can also enhance the customer experience and satisfaction by accurately allowing retailers to locate new stock in busy stockrooms and shop floors. We should not expect our shopping experiences to return to normal for a sizable amount of time. By using RFID, BOPIS 2.0 COVID-19 and the New Retail Reality.

Sporting Goods 306

Sporting Goods Shopping Returns Apparel 306

Retail TouchPoints

JUNE 13, 2022

Back in 2013, Jeff Bezos proclaimed his plans to begin delivering packages by drone on a 60 Minutes interview. Now, nine years and more than two dozen prototypes later, Amazon is ready to launch its drone delivery program. Prime Air will go live this fall in the town of Lockeford, Calif., former home of aviation pioneer Weldon Cooke.

Fulfillment 246

Fulfillment Returns Location Planning 246

Retail TouchPoints

FEBRUARY 16, 2021

Petracca and his Co-founder and CEO, Yuni Sameshima, founded Chicory in 2013 and led the company to facilitate over 550,000 in online grocery orders in 2020, generate $6 million in revenue and grow to nearly 30 employees.

Advertising 299

Advertising Checkout Consumer Marketing 299

Retail TouchPoints

NOVEMBER 8, 2022

“We are delighted that an executive with Michelle’s background, experience and stature is joining as President to work side by side with Chip for a meaningful transition period before becoming CEO,” said Bob Eckert, Chairman of the LS&Co. Board of Directors in a statement.

Department Stores 233

Department Stores Planning ATS Returns 233

Retail TouchPoints

APRIL 6, 2023

Emma, one of the world’s largest direct-to-consumer brands, is reaching a record number of customers through both online and offline channels as the company tears through the mattress industry at a blistering pace. Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries.

Management 257

Management Wholesale Consumer Marketing 257

Retail TouchPoints

JUNE 2, 2022

By taking a closer look at thriving brand communities, retailers can learn how to develop ones of their own that drive loyalty and a better customer experience. Although every brand is unique, the process of building a brand community is one that can be studied and replicated. What thriving brand communities look like.

Promotions 278

Promotions Consumer Location Apparel 278

Inside Retail

JULY 22, 2021

Bagg, who joined Catch in early 2020, will take on leadership of the company’s marketing team while continuing to look after its customer strategy and loyalty programs. Prior to joining Catch, Bagg had a role in investment banking at Macquarie and was part of the founding team of Uber’s Australian operations and local launch in 2013.

Promotions 130

Promotions Customer Experience Marketing Shopping 130

Inside Retail

JULY 22, 2021

Bagg, who joined Catch in early 2020, will take on leadership of the company’s marketing team while continuing to look after its customer strategy and loyalty programs. Prior to joining Catch, Bagg had a role in investment banking at Macquarie and was part of the founding team of Uber’s Australian operations and local launch in 2013.

Promotions 130

Promotions Customer Experience Marketing Shopping 130

Retail TouchPoints

JULY 17, 2024

Sarah LaFleur started the brand in 2013 to provide functional, comfortable yet stylish workwear for the modern woman.

Marketing 278

Marketing Consumer Planning Customer Experience 278

Retail TouchPoints

AUGUST 8, 2024

For instance, Sleep Number exhibited at CES (The Consumer Electronics Show) from 2013 through 2023 to position the brand as the leader in Sleep Technology and Wellness, resulting in an average of more than two billion media impressions per event and leading to the creation of an entirely new category: Sleep Tech.

Marketing 276

Marketing Consumer Shopping ATS 276

Inside Retail

DECEMBER 20, 2022

Walker noted that Anchorage has said it is committed to supporting David Jones CEO Scott Fyfe and his turnaround plan, which involves investing in stores and the customer experience. Or will they be there for the longer haul, trade through it and try to grow David Jones as it once was?”.

Department Stores 246

Department Stores Supermarket Management Marketing 246

Retail TouchPoints

APRIL 5, 2022

And PayPal is at the center of it all, with P2P payments platform Venmo (acquired pre-spinoff in 2013), its new Crypto Advisory Council and more than 400 million consumers using its services in 100+ different currencies around the globe.

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Retail TouchPoints

MAY 7, 2024

When DoorDash launched in 2013, it was all about restaurant delivery. Now, in addition to dinner from the local taco joint, you can order garden mulch from Lowe’s , mascara from Sephora and tequila for some margaritas to spice up Taco Tuesday, all in the same app.

Merchant Services 278

Merchant Services Grocer Fulfillment Sporting Goods 278

Retail TouchPoints

OCTOBER 21, 2022

taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity. With those kind of numbers in play, it’s no surprise that competition in the space is fierce, and retail is a central battleground. And with 50% of global spending in the U.S.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Retail TouchPoints

AUGUST 12, 2024

Despite the growing recognition of digital accessibility and its significance, over the past decade (since the first tracked lawsuit in 2013), the cases have tripled, resulting in significant losses for businesses. Another interesting fact regarding accessibility is that in 2023, the number of federal ADA lawsuits exceeded 8,200.

Operating Expenses 277

Operating Expenses Marketing Shopping Promotions 277

Retail TouchPoints

APRIL 17, 2023

Amy Errett: The split between women who color their hair in a salon and those that do it at home is about 50-50 — it’s 48% at a salon, 52% at home — and we need to meet this customer where she is. Traditionally, the quality of the product being used [in salons] is different than what’s available on the shelf, but ours is the same.

Beauty and Health 287

Beauty and Health Shipping Consumer Management 287

Inside Retail

JUNE 17, 2021

People from the retail industry would need to change their customer experience and make it more interesting [for their consumers].”. According to an Alibaba study, gamification is one of the best ways in building a good digital experience for consumers. The first ad told the story of a hare giving a present to his best friend.

Payment Services 211

Payment Services Fashion Department Stores Consumer 211

Retail TouchPoints

JUNE 15, 2020

Since it announced the fleet optimization initiative in 2013, the retailer has closed 275 stores. Even though approximately 95%. of the company’s U.S. and Canada stores have been closed since March 18, the company enabled ship-from-store capabilities in approximately 85% of its U.S.

Location 165

Location Shipping Apparel Returns 165

Cisco Retail

NOVEMBER 9, 2021

It meant growing our technology portfolio, organically and inorganically, while radically transforming how customers experience Cisco. All came with their own software operations along with renewal, customer success, and adoption practices. It’s worth noting that success is delivery across all aspects of the customer experience.

Customer Experience 142

Customer Experience Finance Management ATS 142

Inside Retail

FEBRUARY 14, 2024

Williams since Tattarang, the private investment company owned by mining magnates Andrew and Nicola Forrest, acquired the business from L Catterton in 2020, returning the bootmaker to full Australian ownership for the first time since 2013. QR codes are also used throughout the store to help customers connect with the story of R.M.

Net Profit 262

Net Profit Customer Experience Accessories Location 262

Inside Retail

JANUARY 12, 2023

Hwang-Judiesch was appointed president of Hudson’s Bay in September 2022, leading the store organisation, including the execution of the company’s in-store digital selling transformation, customer experience and store optimisation strategy. Nairn’s retirement culminates a 46-year career in retailing.

Department Stores 130

Department Stores Fashion Customer Experience Marketing 130

Retail TouchPoints

AUGUST 9, 2023

In 2013, the City of Miami and local stakeholders collaborated to establish the BID through Wynwood’s BID Formation Resolution R-13-0136. Wynwood, Miami The Wynwood Business Improvement District (BID) has proven to be a resounding success in revitalizing the artistic neighborhood of Wynwood, Miami.

Planning 246

Planning Promotions Outdoor Finance 246