Inside Retail

NOVEMBER 6, 2024

By 2013, the company reached peak profit, when it hit $490 million in revenue, after nearly tripling sales between 2007 and 2012. So, what is driving the renewed consumer interest in True Religion today? The first major turnaround tactic was taking a step back to realise who True Religion’s ideal consumer base is today.

Fashion 130

Fashion Accessories Consumer Apparel 130

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. It’s no longer just a nice-to-have — it’s an expectation for consumers.

Customer Retention 290

Customer Retention Shipping Point of Sale Consumer 290

Retail TouchPoints

FEBRUARY 16, 2021

Today, most CPG brands or grocery retailers would consider the retailer’s own website the single most important digital touch point for online grocery shopping. For example, a partner that has developed a unique commerce experience for Pinterest may not be the same partner that can offer a compelling shopping experience for your website.

Advertising 299

Advertising Checkout Consumer Marketing 299

Retail TouchPoints

JULY 25, 2024

By integrating points and badges for various activities, Sephora employs a simple and effective tactic that appeals to consumers across all levels of tech-savviness. But if your consumers are less interested in crossing that bridge, then lower-lift tactics like spinning a discount wheel might resonate better.

Merchant Services 278

Merchant Services Consumer Accounting Promotions 278

Inside Retail

FEBRUARY 12, 2025

Since its founding in 2013, the e-commerce brand has evolved from a credit-card-backed start-up into the home of training for its over half a million Instagram followers. When consumers shop from TWL they know that the team behind the online community has vetted each product.

Apparel 130

Apparel Consumer Customer Experience Shopping 130

Inside Retail

JULY 29, 2024

American Express will launch its annual Shop Small campaign anew this August. Now in its 12th year in Australia, the month-long campaign celebrates the important contribution that small businesses make to Australia’s economy and encourages consumers to support them. With Amex Card Members spending 2.7

Shopping 147

Shopping Merchant Services Consumer Planning 147

Retail TouchPoints

NOVEMBER 8, 2022

This year the powerful combination of the special sale dates in Q4 (like Target, Amazon and Walmart holding October Black Friday events) and an increase in ecommerce holiday shopping means that this upward trend for returns will continue. Below are some considerations to prepare for the peak shopping season and the post-holiday return influx.

Returns 306

Returns Markdowns Inventory Management Customer Experience 306

Retail TouchPoints

FEBRUARY 4, 2022

Today’s consumer exhibits little patience with retailers that don’t understand them on a deep, personal level. This combination of data-driven insights and human intuition enables organizations to “think differently about the trillions of messages that we receive as consumers every month,” she added. “We

Retail Marketing 312

Retail Marketing Marketing Promotions Consumer 312

Inside Retail

JANUARY 29, 2025

Easyplant New York City When it comes to buying plants or anything greenery-related, the first place that comes to mind is probably a humble nursery or small mom-and-pop shop, rather than a chic boutique. Easyplant aims to change that. This store is more than a retail space; its an immersive experience that blends innovation with nature.

Accessories 130

Accessories Boutique Fashion Location 130

Retail TouchPoints

AUGUST 8, 2024

Whether you are a business-to-business (B2B) or business-to-consumer (B2C) company, connecting with your customers beyond your store and/or website is an invaluable opportunity for creating one-to-one engagement and bringing your brand to life. 3 Benefits per Message: Explain each supporting message with benefits to the consumer.

Marketing 276

Marketing Consumer Shopping ATS 276

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

Payment Services 306

Payment Services Consumer Customer Experience Accounting 306

Retail TouchPoints

DECEMBER 1, 2021

In another sign that Black Friday, and to some extent the entire extended Thanksgiving weekend, has ceded its position as a truly peak shopping period, Black Friday 2021 was a mixed bag for retailers. People shopped at small businesses 36% more often than last year and spent 58% more overall, according to data from Klaviyo.

Promotions 279

Promotions Shopping Consumer Checkout 279

Retail TouchPoints

OCTOBER 23, 2020

Several years ago, a handful of direct-to-consumer (DTC) brands expanded into the physical retail space. Even with the current uncertainty related to COVID-19, the C2B model has some advantages over traditional retail, especially in providing a seamless integration between online and retail shopping. An Emerging Retail Trend.

Shopping 276

Shopping Returns Location Consumer 276

Retail TouchPoints

OCTOBER 13, 2022

As many direct-to-consumer brands are learning, there is no one-size-fits-all strategy for growth. As the concurrent shift toward consumer privacy and away from third-party cookies continues, brands are going to have to intelligently leverage data to better understand their consumers and forge more strategic (and unique) paths to growth.

Wholesale 299

Wholesale Consumer Clienteling Location 299

Inside Retail

APRIL 7, 2022

Of all the habits consumers have established in the past two years, some are more likely to stick than others and the uptick in online shopping is certainly one of them. Even people that were ‘tech fearful’ prior to Covid lockdowns – like my 85-year-old mum – have become more comfortable with the online shopping process.

Consumer 130

Consumer Management Customer Experience Shopping 130

Retail TouchPoints

DECEMBER 15, 2021

But a growing contingent of environmental- and cost-conscious consumers are pushing all areas of retail toward resale, and the luxury industry is being reshaped in the process. Rebag also plans to use its fresh funding to scale its tech-enabled brick-and-mortar business. Recent store openings include locations in Greenwich, Conn.

Jewelry 262

Jewelry Kiosk Fashion Consumer 262

Inside Retail

APRIL 29, 2021

He highlighted the importance of having a local trusted partner on the ground to ensure that the brand is relevant and translated appropriately for the Chinese consumer. We mean something quite different to the US consumer than what we do to the Australian consumer. In the US, we are very strong in body care.

Consumer 238

Consumer Marketing Management ATS 238

Retail TouchPoints

OCTOBER 13, 2020

Today’s consumer is more educated than ever — and although they’re savvy about comparing prices and hunting down the best deal, that’s not the only reason they’re “window shopping.”. Whether they’re buying in-store or through an ecommerce platform, consumers will take the time to find brands that align with their personal values.

Beauty and Health 279

Beauty and Health Shipping Consumer Target Market 279

Retail TouchPoints

APRIL 6, 2023

There are some products consumers will never feel entirely comfortable buying exclusively online. Many consumers prefer visiting a store to give their mattresses a bounce before making a purchase. Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries.

Management 257

Management Wholesale Consumer Marketing 257

Inside Retail

JUNE 11, 2024

Declan Ee: When we started in October 2013, there were four of us in a tiny, 84sqm basement, trying to build a global luxury brand. The first is what happened to consumer behaviour. The definition of home changed during Covid – suddenly, consumers had no choice but to buy online. How did you capitalise on that?

Fulfillment 263

Fulfillment Management Marketing Consumer 263

Retail TouchPoints

DECEMBER 12, 2022

“We have begun testing select Staples locations as drop-off points for Amazon returns,” said Amazon spokesperson Lauren Samaha in remarks shared with Retail TouchPoints, adding that Amazon is “always innovating on behalf of our customers and identifying convenient solutions to shop and make returns.”.

Returns 205

Returns Location Consumer Shopping 205

Inside Retail

MAY 16, 2024

When Modibodi founder Kristy Chong launched the brand in 2013, the period underwear category was in its infancy and many people still considered periods and bladder leaks to be taboo topics. Australian period underwear brand Modibodi has always taken a bold approach to advertising. It’s not just a new advertising approach.

Apparel 264

Apparel Fashion Advertising Supermarket 264

Retail TouchPoints

JUNE 23, 2021

In 2020, data security specialist Varonis calculated that close to 10 billion data records had been lost or stolen since 2013 — a third more records than there are people. From a shopping perspective, the scene of the crime has evolved from the POS to the internet, and the number of victims is huge. alone, 19 per inhabitant.

Merchant Services 165

Merchant Services Payment Services Shopping Checkout 165

Retail TouchPoints

MAY 7, 2024

When DoorDash launched in 2013, it was all about restaurant delivery. What these retailers are all excited about is getting in front of an incremental consumer. DoorDash has over 37 million monthly active consumers and something like 17 million of them are DashPass subscribers.

Merchant Services 278

Merchant Services Grocer Fulfillment Sporting Goods 278

Inside Retail

JANUARY 10, 2023

According to a statement provided to Inside Retail by The Iconic, an internal review of the company’s payroll systems identified underpayments and overpayments of casual employees – with 814 current and former employees impacted between 2013-2020. Transitory and short-lived.

Payment Services 246

Payment Services Consumer Management Fashion 246

Inside Retail

SEPTEMBER 15, 2024

Not only is it against free and fair competition but also against the interest of consumers,” CCI’s additional director general G.V. per cent in 2013. The inclusion of smartphone makers like Samsung and Xiaomi in the case could increase their legal and compliance headaches. “Exclusivity in business is anathema.

Marketing 264

Marketing Retail Marketing Consumer Shopping 264

Retail TouchPoints

OCTOBER 21, 2022

taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity. Leonhard: The interesting thing about PayPal and Venmo is that the overlap of our consumer bases is not one-to-one. And with 50% of global spending in the U.S.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Retail TouchPoints

NOVEMBER 7, 2022

Kara Trousdale was the woman to know during the pandemic — she managed the consumables supply chain business at Amazon at the height of COVID, meaning she had the keys to the kingdom when it came to paper towels, toilet paper, hand sanitizer and all those humble essentials that were in such short supply.

Beauty and Health 264

Beauty and Health Consumer Planning Marketing 264

Inside Retail

OCTOBER 28, 2021

Amazon.com Inc on Thursday reported a slump in profit that it expects will continue through the holiday quarter, as higher wages and spending to attract workers diminish the company’s windfall from online shopping. To juice sales, the company began encouraging customers to shop holiday deals as early as Oct. 4 this year.

Fulfillment 243

Fulfillment Shipping Shopping Returns 243

Retail TouchPoints

JUNE 29, 2023

Back in 2013 , the office supply retailer removed all the Amazon lockers from its stores and offered a price-match guarantee to Amazon customers in a bid to stave off competition from the ecommerce behemoth. While many Americans know Staples for back-to-school shopping, our suite of in-store services continues to expand.

Returns 287

Returns Fulfillment Location Planning 287

Retail TouchPoints

JUNE 6, 2022

Collaboration is the new competition; it was back in 2013 that Harvard Business Review used this sentence to headline an article on how to drive large-scale social change through collaboration. Almost a decade later, the term is absolutely still valid when it comes to defining the status quo in the retail industry.

Supermarket 291

Supermarket Advertising Store Operations Management 291

Inside Retail

JUNE 17, 2021

Since the pandemic hit last year and shopping patterns shifted, historical data in retail businesses has been pushed to the side, as analysts have had to quickly understand new information to cater to customers. People from the retail industry would need to change their customer experience and make it more interesting [for their consumers].”.

Payment Services 211

Payment Services Fashion Department Stores Consumer 211

Retail TouchPoints

DECEMBER 7, 2020

This was a given considering most major retailers and shopping centers decided to stay closed this year to give some time back to their associates. It’s only since 2013 that Thanksgiving Day shopping started to become an event, and judging from the fact that it has only contributed 1.5%

Drop-Shipping 243

Drop-Shipping Shipping Store Operations Shopping 243

Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception. 74% of U.S.

Customer Experience 279

Customer Experience Consumer Marketing Fulfillment 279

Inside Retail

AUGUST 16, 2021

As the quality of living and workers’ wages reached new heights, Western brands spotted a golden opportunity and raced to set up shop in the East to reach China’s 1 billion consumers (and counting). Founded in 2012, lingerie label Neiwai (meaning ‘inside and outside’) is another direct-to-consumer label that began online.

Consumer 130

Consumer Beauty and Health Fashion Accounting 130

365 Retail

JANUARY 9, 2023

This has been a record-breaking December in more ways than one, demonstrating the significance of outlet centres as consumers tighten their purse strings amidst the cost-of-living crisis. “It It is clear that people are increasingly seeking out greater value to save money on their Christmas shopping.”.

ATV 64

ATV Shopping Fashion Management 64

Retail TouchPoints

NOVEMBER 8, 2022

Gass joined Kohl’s in 2013 as Chief Merchandising and Customer Officer and took the CEO job in May 2018. She spearheaded strategic innovations including the introduction of Amazon returns and the retailer’s long-term strategic partnership with Sephora , which has expanded to 600 Sephora at Kohl’s shops.

Department Stores 233

Department Stores Planning ATS Returns 233