Retail TouchPoints

JUNE 7, 2023

Today, it is possible to stimulate all consumer senses online. Sensory Enabling Technologies (SETs) enable consumers to feel textures, smell and even perceive the taste of a product. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Customer Experience 279

Customer Experience Consumer Marketing Fulfillment 279

Inside Retail

FEBRUARY 12, 2025

Since its founding in 2013, the e-commerce brand has evolved from a credit-card-backed start-up into the home of training for its over half a million Instagram followers. How can we push the boundaries around the customer experience? Just over a decade later, their brand TWL is on track to do its first million-order year.

Apparel 130

Apparel Consumer Customer Experience Shopping 130

Retail TouchPoints

APRIL 5, 2022

“As an independent company, we see a tremendous opportunity for PayPal to expand our role as a champion for consumers and partner to merchants , and to help shape the industry as money becomes digital at an increasingly rapid pace.”. Consumers are now more digital, and they’ve gotten into these habits. Source: CivicScience.

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Retail TouchPoints

FEBRUARY 16, 2021

However, there’s a huge opportunity right now for CPG brands and grocery retailers that want to win the digital basket and the digital consumer, which is being able to reach consumers in environments other than the retailer site. In fact, 63% of searches that happen online start on Amazon.com.

Advertising 299

Advertising Checkout Consumer Marketing 299

Inside Retail

JUNE 11, 2024

Declan Ee: When we started in October 2013, there were four of us in a tiny, 84sqm basement, trying to build a global luxury brand. The business allowed us to combine both elements because we had to solve very complex problems from product design, assortment, logistics, and customer experience. How did you capitalise on that?

Fulfillment 263

Fulfillment Management Marketing Consumer 263

Retail TouchPoints

JULY 17, 2024

Sarah LaFleur started the brand in 2013 to provide functional, comfortable yet stylish workwear for the modern woman. Identifying New Messaging Opportunities Armed with an expanded product set, M.M.LaFleur also has had to evolve its marketing positioning and approach to focus on the holistic needs and lifestyles of its consumers.

Marketing 278

Marketing Consumer Planning Customer Experience 278

Independent Retailer

NOVEMBER 11, 2021

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. Customers Expect Personalized Experiences.

Customer Experience 81

Customer Experience Customer Retention Promotions Consumer 81

Inside Retail

APRIL 7, 2022

Of all the habits consumers have established in the past two years, some are more likely to stick than others and the uptick in online shopping is certainly one of them. Founded in 2010, the brand opened its first store in 2013 after capitalising on direct online sales. Another is the ability to control the customer experience.

Consumer 130

Consumer Management Customer Experience Shopping 130

Retail TouchPoints

MAY 7, 2024

When DoorDash launched in 2013, it was all about restaurant delivery. What these retailers are all excited about is getting in front of an incremental consumer. DoorDash has over 37 million monthly active consumers and something like 17 million of them are DashPass subscribers.

Merchant Services 278

Merchant Services Grocer Fulfillment Sporting Goods 278

Retail TouchPoints

JUNE 2, 2022

It’s a need that extends beyond our social behaviors into our purchasing decisions — nearly one-quarter of consumers identify a strong sense of community as the main driver of loyalty to their favorite brands. Consumers don’t make purchasing decisions solely based on practical considerations. Human beings need community.

Promotions 278

Promotions Consumer Location Apparel 278

Retail TouchPoints

AUGUST 8, 2024

Whether you are a business-to-business (B2B) or business-to-consumer (B2C) company, connecting with your customers beyond your store and/or website is an invaluable opportunity for creating one-to-one engagement and bringing your brand to life. 3 Benefits per Message: Explain each supporting message with benefits to the consumer.

Marketing 276

Marketing Consumer Shopping ATS 276

Retail TouchPoints

APRIL 6, 2023

There are some products consumers will never feel entirely comfortable buying exclusively online. Many consumers prefer visiting a store to give their mattresses a bounce before making a purchase. Since the company’s launch in Frankfurt, Germany in 2013, Emma has reached customers in 30 countries.

Management 257

Management Wholesale Consumer Marketing 257

Retail TouchPoints

OCTOBER 21, 2022

taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity. Leonhard: The interesting thing about PayPal and Venmo is that the overlap of our consumer bases is not one-to-one. And with 50% of global spending in the U.S.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Retail TouchPoints

JUNE 13, 2022

Back in 2013, Jeff Bezos proclaimed his plans to begin delivering packages by drone on a 60 Minutes interview. In the nine years since Bezos first made what sounded like a fantastical (if somewhat terrifying) declaration — that drones were the future of ecommerce fulfillment — other retailers (and consumers) have come around to the concept.

Fulfillment 246

Fulfillment Returns Location Planning 246

Retail TouchPoints

NOVEMBER 7, 2022

Kara Trousdale was the woman to know during the pandemic — she managed the consumables supply chain business at Amazon at the height of COVID, meaning she had the keys to the kingdom when it came to paper towels, toilet paper, hand sanitizer and all those humble essentials that were in such short supply.

Beauty and Health 264

Beauty and Health Consumer Planning Marketing 264

Inside Retail

JUNE 17, 2021

Since the pandemic hit last year and shopping patterns shifted, historical data in retail businesses has been pushed to the side, as analysts have had to quickly understand new information to cater to customers. People from the retail industry would need to change their customer experience and make it more interesting [for their consumers].”.

Payment Services 211

Payment Services Fashion Department Stores Consumer 211

Inside Retail

DECEMBER 20, 2022

Walker noted that Anchorage has said it is committed to supporting David Jones CEO Scott Fyfe and his turnaround plan, which involves investing in stores and the customer experience. We’ve seen a general consumer trend away from department stores.”. I think the next five years is the inflection period.

Department Stores 246

Department Stores Supermarket Management Marketing 246

Inside Retail

AUGUST 16, 2021

As the quality of living and workers’ wages reached new heights, Western brands spotted a golden opportunity and raced to set up shop in the East to reach China’s 1 billion consumers (and counting). Tesla is an effortless status symbol, but Nio is an example of a brand that truly encompasses customer experience into its brand.

Consumer 130

Consumer Beauty and Health Fashion Accounting 130

Retail TouchPoints

APRIL 17, 2023

Taking as her mantra that “retail is based on everything that the consumer experiences with you,” Madison Reed CEO and Founder Amy Errett is optimistic about continued growth for the hair coloring retailer and salon operator. We also do customer satisfaction call center reviews and customer touch point research on a quarterly basis.

Beauty and Health 287

Beauty and Health Shipping Consumer Management 287

Retail TouchPoints

OCTOBER 18, 2022

(AEO) has invested heavily in winning the hearts, minds and dollars of Gen Z consumers. From Roblox to Snap, the retailer is dedicated to not just being where this consumer is but also creating compelling experiences that drive engagement. Michael Rempell: Our journey to protect our planet began many years ago.

Consumer 278

Consumer Fulfillment Returns ATS 278

Retail TouchPoints

NOVEMBER 8, 2022

“We are delighted that an executive with Michelle’s background, experience and stature is joining as President to work side by side with Chip for a meaningful transition period before becoming CEO,” said Bob Eckert, Chairman of the LS&Co. Board of Directors in a statement.

Department Stores 233

Department Stores Planning ATS Returns 233

Retail TouchPoints

AUGUST 12, 2024

Despite the growing recognition of digital accessibility and its significance, over the past decade (since the first tracked lawsuit in 2013), the cases have tripled, resulting in significant losses for businesses. Another interesting fact regarding accessibility is that in 2023, the number of federal ADA lawsuits exceeded 8,200.

Operating Expenses 277

Operating Expenses Marketing Shopping Promotions 277

Inside Retail

JUNE 19, 2024

YNAP entered China in 2013 before partnering with the country’s e-commerce giant Alibaba in 2018. Under the joint venture, YNAP and Alibaba launched two mobile apps for YNAP’s Net-A-Porter and Mr Porter multi-brand online stores for consumers in China. What went wrong? The results of YNAP were presented as ‘discontinued operations’.

Payment Services 147

Payment Services Fashion Marketing Consumer 147

Inside Retail

FEBRUARY 14, 2024

Williams since Tattarang, the private investment company owned by mining magnates Andrew and Nicola Forrest, acquired the business from L Catterton in 2020, returning the bootmaker to full Australian ownership for the first time since 2013. QR codes are also used throughout the store to help customers connect with the story of R.M.

Net Profit 262

Net Profit Customer Experience Accessories Location 262

Retail TouchPoints

APRIL 7, 2021

MandM Direct had been a Qubit customer since 2013 and welcomed the opportunity to serve as a proof of concept for the Google Recommendations solution, which was deployed in April 2020 after tests earlier that year. We knew the theory behind it was right, but getting the right message in the right place was a challenge.”.

Checkout 191

Checkout Apparel Location Consumer 191

Inside Retail

JULY 22, 2021

Child was previously a partner at management consulting firm McKinsey and Co, where she worked for 14 years partnering with retail and consumer companies in Australia, New Zealand and the US to transform their businesses and accelerate their growth. I’m thrilled to be joining Oroton. Amazon names Tesco veteran to run its physical stores.

Accessories 130

Accessories Apparel Supermarket Consumer 130

Retail TouchPoints

AUGUST 9, 2023

Not to mention that the malls are where they are for a reason — mall operators bought and developed that land because it was close to the consumer and to [access points like] highways. In 2013, Simon , Macerich and Westfield teamed up in the U.S. “All those back-of-house loading docks are just perfect for fulfillment.

Fulfillment 246

Fulfillment Shopping Shipping Consumer 246

Inside Retail

DECEMBER 2, 2021

In 2013, he founded Off White, and he became the men’s artistic director of Louis Vuitton in 2018. The newcomer has been with the US-headquartered PepsiCo for 14 years, during which his roles have spanned field operations, strategic account leadership, and direct-to-consumer sales strategy.

Management 130

Management Fashion Accounting Customer Experience 130

Inside Retail

FEBRUARY 9, 2022

These ‘front-stage’ customer interactions are the surface layer of an interwoven chain of people and processes behind the scenes that contribute to creating a flawless customer experience (CX). The motivation of staff, the efficiency of internal processes and tools, and the company culture can make or break a brand experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Inside Retail

SEPTEMBER 5, 2022

Luxury Escapes began as a small Melbourne startup founded by Adam Schwab in 2013, and over the past nine years, it has rapidly grown to become one of the leading destinations for exclusive holidays. million members globally, it is constantly evolving to give everyday people access to the world’s best travel experiences. With over 4.2

Customer Experience 130

Customer Experience Management Promotions Marketing 130

Wiser

JUNE 26, 2018

Many consumers and business owners are only choosing to see the 16 percent of brick and mortar retailers who are planning to decrease their locations within the year. Target has been very successful since adopting the BOPIS model in 2013. Ship in-store products right to your customer ’ s doorstep. . There’s hope.

Shipping 105

Shipping Customer Experience Location Promotions 105

Inside Retail

FEBRUARY 26, 2024

One of the key trends that defined retail in 2023 was pop-up shops and how these experiential shopping experiences have taken hold over millennial and Gen Z consumers. Pop-ups are one way Nordstrom has been trying to drive sales and draw in younger, more trend-savvy consumer groups. per square foot for a pop-up versus $32.12

Retail Trends 130

Retail Trends Department Stores Fashion Inventory Management 130

Inside Retail

APRIL 2, 2024

Rose-O’Rourke lived in Bondi with her sister, Karla Rose in the early 2000s, and they started retailing Zulu & Zephyr at the infamous Bondi Beach Markets in 2013. We understand that as a consumer, it’s no longer just about the end product, but instead the life cycle of a design and how it is brought to life.

Fashion 130

Fashion Boutique Customer Experience Shipping 130

Indigo 9 Digital

MAY 30, 2022

That year Nike launched its Consumer Direct Offence , an initiative “fueled by Nike’s Triple Double strategy: 2X Innovation, 2X Speed and 2X Direct connections with consumers.” Build your own platform by moving away from wholesale The year was 2013 and 81% of Nike’s business came from wholesale.

Wholesale 98

Wholesale Department Stores Bar Codes Consumer 98

Mass Relators

JUNE 12, 2023

He had been executive director – divisional merchandise manager for consumer health and wellness since August 2020. I invite all of you who are passionate about making new products, improving customer experiences, driving efficiency, and sustainably growing brands to connect with me on ways to partner. WOONSOCKET, R.I.

Promotions 52

Promotions Customer Experience Consumer Planning 52

Indigo 9 Digital

MAY 31, 2022

Warby Parker is able to offer lower prices than other brands by designing its eyeglasses itself, avoiding licensing fees, cutting out the middleman and removing any unnecessary mark ups by selling directly to consumers. Getting found online when you only have an online presence is tough for even the best direct to consumer brands.

Fashion 98

Fashion Consumer Marketing Retail Trends 98

365 Retail

MAY 3, 2022

It’s why we’re especially proud to be trialling this pioneering refill technology that not only helps customers reduce their plastic usage, but also their weekly shopping bill.”. Chris Baker, Country Manager at Algramo UK said: “We are very happy to help Lidl customers make simple everyday actions more sustainable.

Supermarket 64

Supermarket Management Customer Experience Shopping 64