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From Boomers to Zoomers: What each generation wants from e-commerce deliveries

Inside Retail

Gen Z (1996 to 2012): Express could be your fast-track to sales Last but certainly not least, there’s Gen Z. Further, with 33 per cent of Gen Z often having to return items, it’s a good idea to review your returns policy and make sure it’s as customer-friendly as possible. The Zoomers have grown up in a digital world.

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Due Diligence: Winning October Prime Day Prep Strategies

Retail TouchPoints

It’s important to make it easier for customers to understand what they’re getting to lower the chances of returns and negative reviews. What still needs to ship? Before founding the company in 2012, Hariharan spent five-plus years at Amazon building out automated vendor management and supply chain. What sold through?

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Retail’s New Normal: Here’s What Retailers Should Focus On As The Country Continues To Reopen

Retail TouchPoints

To quickly adapt to this change, retailers can deploy different strategies, such as drop-shipping to get their items direct-to-consumer and take back control over delivery timeframes, ensure transparency throughout the process and still deliver a great customer experience.

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Inside the rise of the ‘art-lennial’

Inside Retail

Hartley founded Bluethumb with his brother George in 2012 after seeing how many artists struggled to get distribution through galleries and other traditional means to sell their artwork. “In 2020, we grew two-and-a-half times in two months. April and May were a tipping point, and from there we really haven’t looked back.”.

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Is it Time to Upgrade Your WMS to a Fulfillment Management System?

Retail TouchPoints

If you’re experiencing ongoing increases in the number of shipped orders, that’s a positive sign. With the high-volume of individual orders, these centers require more labor for intricate tasks such as picking, packing and shipping unique items.

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Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012. Free returns, at 31% , and quick/helpful customer service, at 27% , also are vital elements. The study found that four out of five are worried about the health of the U.S.

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Turning Retail Losses into Profits

Retail TouchPoints

Since 2012, the median EBITDA for publicly traded retailers was 9.8%, according to Deloitte. The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. In 2019, it declined to 6.7% and modestly rebounded to 8.6%