2012 Customer Experience Drop-Shipping 
Retail TouchPoints
JUNE 4, 2020
By looking ahead and trying to prepare for a new normal while dealing with the realities brought on by COVID-19, retailers that embrace an agile approach, focus on the customer experience and make digital a strategic imperative are going to see the benefits and ultimately, end up on top.
Inside Retail
JULY 25, 2021
Customer experience and digital transformation expert Damian Madden refers to the new generation of art buyers as ‘art-lennials’. . “An Hartley founded Bluethumb with his brother George in 2012 after seeing how many artists struggled to get distribution through galleries and other traditional means to sell their artwork.
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Retail TouchPoints
AUGUST 1, 2023
Since 2012, the median EBITDA for publicly traded retailers was 9.8%, according to Deloitte. The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. In 2019, it declined to 6.7% and modestly rebounded to 8.6%
Inside Retail
FEBRUARY 11, 2024
During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards. It also took home the award for outstanding growth.
Inside Retail
APRIL 27, 2022
My Gucci Marmont bag from Vestiaire Collective has shipped. Single Mum school drop off duties for my Gen Z daughter before hitting the desk for work. They are young, born between 1997 and 2012, and they have serious earning potential, as they are starting their first jobs and getting their first paychecks. Definitely pre-Covid.
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