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Why Stitch Fix is Focusing on its Human Stylists When Everyone Else is Talking About AI

Retail TouchPoints

While Stitch Fixs human-centered approach to AI hasnt changed since it was founded in 2011, the world around the company has changed dramatically. Funderburk and Zamansky shared how the company is doubling down on its human-centered AI approach to create a more customer-centric shopping experience and return the company to growth.

Returns 279
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Stitch Fix Moves Beyond Subscriptions with Hyper-Personalized Direct Shopping Experience

Retail TouchPoints

Online personal styling service Stitch Fix is continuing to expand beyond its core subscription fashion service into direct buying with the launch of Freestyle, a personalized shopping experience that allows anyone to buy items anytime without being a current subscriber. Because the experience — which is available now for U.S.

Shopping 254
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Qurate Hires Nordstrom Vet to Lead Zulily as it Accelerates Personalized Digital Experiences

Retail TouchPoints

The retailer offers completely personalized shopping experiences driven by data science, personal styling and outfit functionality. He was the first executive hired at HauteLook in 2008 and joined Nordstrom ’s leadership following that company’s acquisition in 2011.

Returns 264
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Has Online Grocery Delivery Plateaued?

Retail TouchPoints

ChaseDesign just finished our annual study of 1,000 shoppers to see what the latest insights are around online grocery shopping, specifically focused on which delivery methods are winning out pre, during and now post-COVID times. In 2011, less than 1% of grocery shopping was done online.

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Coles brings “Local” concept to Queensland

Inside Retail

The Ascot store, which first opened in 2011, has a renewed focus on sustainability with free recycled customer carry boxes on offer, an eco-friendly product selection, energy-efficient fridges and trolley baskets made from recycled materials. We’re beginning to see customers returning to the CBD, as they return to work.

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Abercrombie & Fitch reinvents Gilly Hicks as gender-inclusive Gen Z brand

Inside Retail

Backing the brand’s evolution is a new retail store concept opened in Columbus, Ohio, marking a return to stand-alone stores. A Gilly Hicks shopping bag photographed in Chicago in 2011 when the brand was expanding its original store network. New store concept. Image: Robert Stockdill.

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How Rising AR Adoption is Driving Snap’s Commerce Strategy

Retail TouchPoints

When Snapchat first hit the scene back in 2011 it was an instantaneous hit with younger audiences because it offered something that was almost impossible to find on the internet — transience. Not to mention that AR try-on has been proven to increase conversion and reduce returns. Evolving From Fun to Function.