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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. Kelley Kurtzman: There are a lot of ways to connect with us, but 80% of our interactions originate in digital channels.

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B2B Marketplace Faire Accelerates the Digitization of an Underserved Market: Wholesale

Retail TouchPoints

Bringing Silicon Valley-Style Innovation to Wholesale In 2011, Rhodes was working for payments solution Square in Silicon Valley while running a side hustle as a wholesale distributor for New Zealand-based Blunt Umbrellas. “It

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What’s Cooking: transforming to modern retail with unified commerce

Inside Retail

Check out the video below to follow the What’s Cooking journey: Here’s an overview of the discussion: The evolution of What’s Cooking With his extensive background of 40 years in retail, George Trittis transitioned from franchisee to franchisor by launching What’s Cooking in 2011.

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How Petico aims to resurrect Singapore’s Perromart amid pet-care boom

Inside Retail

The deal marks Creador’s 50th investment since its establishment in 2011. PWI products are sold across over 20,000 points of sale across the country, Creador said in its announcement. Creador’s founder and CEO Brahmal Vasudevan said his firm will assist PWI in M&A capabilities and international expansion.

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Shirtmaker and brand, UNTUCKit, unbuttons data to increase store conversions by +6.9%, partnering with RetailNext

365 Retail

Founded in 2011 by Chris Riccobono after he struggled to find a shirt that looked good untucked, UNTUCKit is now known for its refined product details – including length, hemline and collar – that combine to create shirts that remains casual, yet polished, when left untucked. increase in conversions.

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Worldline and JD Group enhance strategic partnership by enabling charitable donations with Pennies

A1 Retail

Pennies is a leading fintech charity, that offers a digital charity box option that can be integrated into the point of sale. Worldline has long been a partner of Pennies, and both have worked together to enable millions of micro-donations to support a huge range of charities since 2011.