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Store Management Costs in the Era of Ecommerce

Retail TouchPoints

The impact of this increasing growth is the resulting strain on incumbent infrastructure that was originally designed to manage only about 5% of a retailer’s total sales capacity; the steady rise in costs from stretching this capacity have shown home delivery, buy online, pick up in-store (BOPIS) and curbside fulfilment to be highly unprofitable.

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Inditex Appoints Founders’ Daughter as Chair, Names New CEO

Retail TouchPoints

Marta Ortega Pérez has been named Chairwoman of Inditex Group — parent company of Zara , Pull&Bear and Massimo Dutti — and Óscar García Maceiras will replace Carlos Crespo as CEO, completing a “generational handover process” at the fashion conglomerate that began in 2011. She will assume her new role as Chairwoman on April 1, 2022.

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Etsy Moves Executive Following Depop CEO Resignation

Retail TouchPoints

Nick Daniel, Etsy VP of Product Management, has been promoted to the CPO role formerly held by Patel Goyal, and both Patel Goyal and Daniel will report to Etsy CEO Josh Silverman. Ascending the ranks over the years, she has held roles leading global seller services, corporate development and managing the international growth team.

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Thrills takes the trek from Byron Bay to Bondi

Inside Retail

Founded in 2011, the brand is known for its sustainably sourced, vintage-inspired collection. The brand’s retail manager Jo Hunter said opening a store at Bondi Beach was a ‘no brainer’ – but the company had found it difficult to secure a site. .

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Trove Promotes President to CEO as Founder Takes Executive Chairman Title

Retail TouchPoints

Former CEO Andy Ruben, who occupied the position since founding the company in 2011, will continue to work with Trove as its Executive Chairman. Her career, spanning more than 20 years, includes general management, marketing and commercial responsibilities including global consumer goods, payments, ecommerce and digital marketing.

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Melbourne quake raises question for retailers: Are you ready for a crisis?

Inside Retail

Troy McDonagh, managing director of Betty’s Burgers & Concrete Co, says he’s grateful that the chain’s restaurant in Windsor, one of three hospitality businesses located in the building that collapsed, was empty at the time. In February 2011, a 6.2-magnitude Devastating disasters. Japan experienced an even more devastating 9.1-magnitude

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Qurate Hires Nordstrom Vet to Lead Zulily as it Accelerates Personalized Digital Experiences

Retail TouchPoints

He was the first executive hired at HauteLook in 2008 and joined Nordstrom ’s leadership following that company’s acquisition in 2011. Boyle began his career at Ernst & Young Consulting, where he helped launch and manage the firm’s Customer Relationship Management global practice.

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