Inside Retail

MARCH 17, 2025

Founded in Los Angeles in 2011 by chef Alvin Cailan and his cousin Jeff Vales, the chain currently operates 12 locations globally. Without a compelling differentiation strategy beyond brand novelty, long-term customer retention becomes difficult.

Marketing 130

Marketing Customer Retention Location Returns 130

Inside Retail

MAY 19, 2024

In some ways, this makes Réthoré the perfect CEO for Jurlique, which was acquired by the Japanese cosmetics company Pola Orbis Holdings in 2011 and has a strong presence in Asia. Born in France, his first job after university was as a product manager for L’Oréal in Tokyo, where he became fluent in Japanese.

Customer Retention 264

Customer Retention Department Stores Consumer Marketing 264

Retail TouchPoints

MARCH 25, 2024

Community If you’re tasked with customer retention and loyalty and are trying to uncover new ways to cultivate community, then this track is for you. Babylist Puts Content at the Center of the Customer Journey Natalie Gordon started Babylist to make researching and registering for baby items easier.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260

365 Retail

SEPTEMBER 27, 2023

Established in 2011 by Ashley Hainsworth following an initial £400 investment, the idea was born from a university project before becoming a fully-fledged business. As well as investing in the new warehouse, Bed Kingdom plans to expand its product offer and invest further in sustainability to increase customer retention and satisfaction.

Customer Retention 111

Customer Retention Shipping Planning Marketing 111

Indigo 9 Digital

MAY 10, 2023

Then it began offering in app payments in 2011. Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work. Back in 2009 it launched its mobile app.

Payment Services 52

Payment Services Customer Retention Location Retail Trends 52

Indigo 9 Digital

MAY 10, 2023

Then it began offering in app mobile payments in 2011. Customers using this feature can skip the line (most of the time) in store by placing their favourite order from the most convenient location whether that is at home or on the way to work. Starbucks is a company that has long known that the future of retail is tied to technology.

Location 52

Location Customer Retention Consumer Customer Experience 52

Indigo 9 Digital

FEBRUARY 27, 2023

Then it began offering in app payments in 2011. Customers using this feature can skip line in store by placing their favourite order from the most convenient location whether that is at home or on the way to work. Starbucks is a company that has long known that the future of retail is tied to technology.

Payment Services 52

Payment Services Customer Experience Location Customer Retention 52