Walgreens to Offer Free HIV and STD Testing at 550 Stores
Retail TouchPoints
JUNE 11, 2024
No appointment is needed to get the tests, which typically provide results in 20 minutes or less, at any of these participating Walgreens stores.
2011 Customer Experience Store Operations 
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How Verizon Personalizes CX, from Engagement to Post Purchase
Retail TouchPoints
AUGUST 29, 2023
We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. We also believe that when it’s used properly it can level up the customer experience in our eight channels.
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Customers are Tired of Empty Shelves, and it’s Time for a Fix
Retail TouchPoints
OCTOBER 26, 2023
Paul Boyle has served as the CEO of Retail Insight since 2011; he was previously the company’s COO since its founding in 2005. It’s time retailers use the data at their disposal to create actionable insights that can finally begin tackling the ongoing availability issue. He is passionate about Retail Insight’s people, products and partners.
In Luxury Retail, Design Trends Point to Experience
Retail TouchPoints
SEPTEMBER 20, 2023
Founded in 2011, AZA is one of the world’s best-kept secrets — and among the most influential architecture and design consultancies for the luxury retail sector.
Untuckit is Setting Sights on Expansion and Internal Visibility is Helping it Get There
Retail TouchPoints
APRIL 15, 2024
The apparel retailer is expanding its brick-and-mortar footprint with plans to open at least 14 new stores in 2024, bringing its store count to nearly 100. It’s a strategy we strongly believe in because customers love experiencing our products in person.
GIANT Co. president Nicholas Bertram to depart
Mass Relators
AUGUST 24, 2022
where he served as senior vice president of retail operations for Jewel-Osco in Illinois, Indiana and Iowa. Prior to joining Jewel-Osco, Bertram worked for Walmart for nearly 12 years, holding positions of increasing responsibility in store operations. Bertram joined Ahold from Supervalu Inc.,
Amazon names new head for global stores
Mass Relators
JUNE 22, 2022
Doug and I have worked together on S-team since 2011. He is a builder of great teams and brings substantial retail, grocery, demand generation, product development, and Amazon experience to bear. I think Doug will do great things for customers and employees alike, and I look forward to working with him in this leadership role.”
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