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Why Stitch Fix is Focusing on its Human Stylists When Everyone Else is Talking About AI

Retail TouchPoints

While Stitch Fixs human-centered approach to AI hasnt changed since it was founded in 2011, the world around the company has changed dramatically. Stitch Fix Transformation: Making the Exchange More Two-Way Its a good model; in fact, when Stitch Fix first came on the scene in 2011 it felt revolutionary.

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7 Ways Service Providers can Motivate Customers with Digital Incentives

Retail TouchPoints

Focusing on digital incentives that dont force customers to keep track of a physical gift card. By building your promotional plans around digital incentives instead of discounts, youll end up with the win-win of better value for both you and your customers. Leif Baradoy is the CEO of Giftbit.

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Petco Unleashes Rover.com to Offer Additional Services

Retail TouchPoints

As a treat, first-time customers will receive a $10 discount on the services. Founded in 2011 in Seattle, Rover has connected pet owners to millions of service bookings and features the Rover Guarantee, 24/7 support, vet consultations and GPS walk mapping.

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Stylitics Raises $80M for its AI-Powered Visual Merchandising Platform

Retail TouchPoints

The new investment from PSG brings the total amount Stylitics has raised since it was founded in 2011 to $101 million. The company also plans to ramp up its R&D initiatives around AR, VR, store, voice, on-figure and other inspiration-based emerging technologies, as well as enhance its program management solutions for customers.

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Guest Post: Customer Experience: Expectation vs. Reality

Hyken

Customers want their concerns resolved swiftly, without having to wait in line or being handed from one executive to another. . A good customer experience (CX) begins with a 24-hours seamless website user experience, followed by top-notch customer care, and concludes with the receiving of the product/service purchased from you. .

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Bark Ups the Ante in Petcare with Debut of Airline for Dogs

Retail TouchPoints

An Argus Platinum-rated charter company will be responsible for all aircraft, crew, maintenance and insurance-related matters, while Bark will handle the travel experience. Each plane will accommodate approximately 10 dogs and their human companions.

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Your Brand Needs a Pop-up — Here’s how to Make it a Success

Retail TouchPoints

For Nike, the temporary nature of pop-ups helped generate hype — customers knew the limited-edition products would be here today and gone tomorrow. At the same time, the experiences of retailers like Word Up Bookstore show how pop-ups can prove valuable for startup businesses. Here are three tips to help you get you started: 1.

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