Retail TouchPoints

JUNE 2, 2021

billion as it looks to extend its reach both in the apparel sector and with Gen Z consumers. Depop’s peer-to-peer marketplace for secondhand fashion is the 10 th -most-visited shopping site among Gen Z consumers in the U.S., Founded in 2011, the marketplace first launched in the UK and then expanded to the U.S. and Australia.

Fast Fashion 290

Fast Fashion Apparel Fashion Consumer 290

Retail TouchPoints

MAY 13, 2022

Former CEO Andy Ruben, who occupied the position since founding the company in 2011, will continue to work with Trove as its Executive Chairman. Her career, spanning more than 20 years, includes general management, marketing and commercial responsibilities including global consumer goods, payments, ecommerce and digital marketing.

Promotions 278

Promotions Payment Services Management Marketing 278

Retail TouchPoints

JUNE 13, 2024

The RealReal makes a concerted effort to keep counterfeit luxury items off the market, removing approximately 5,000 fakes each month (a total of 250,000 since 2011). So what are these faux handbags doing in a RealReal retail store located on NYC’s Canal Street, a notorious knockoff hub?

Fast Fashion 290

Fast Fashion Accessories Location Fashion 290

Retail TouchPoints

APRIL 20, 2021

Eddy joined BJ’s in 2007 and assumed the role of EVP and CFO in 2011. Prior to joining BJ’s, Eddy served multinational manufacturing, technology, retail and consumer products companies as a member of the audit and business advisory practice of PwC. Laura Felice — currently SVP and Controller — has been appointed to replace Eddy as CFO.

Wholesale 241

Wholesale Promotions Planning Marketing 241

Retail TouchPoints

MAY 5, 2022

As Torrid’s CCO, Muñoz will manage product, design, product development, fabrication, sourcing, technical fit, creative marketing and merchandising. Incoming CEO Harper has previously served as CEO of the plus-size retailer, from March 2011 until July 2016. Muñoz has served in a number of roles at Torrid and Hot Topic since 2010.

Apparel 263

Apparel Accounting Management Consumer 263

Inside Retail

DECEMBER 10, 2023

Bergh, who has served as president and CEO of Levi Strauss & Co since 2011, is reflecting on his legacy as he prepares to hand over the reins of the $6 billion global business to his successor Michelle Gass, the former CEO of American department store chain Kohl’s, who joined Levi’s earlier this year. “The

Consumer 245

Consumer Marketing Department Stores Wholesale 245

Inside Retail

APRIL 3, 2024

Tom Kirkhope founded the Australian fashion footwear brand Alias Mae in 2011. Drawing on his family background in footwear, and his own experience in the industry, having started working in Chinese footwear manufacturing in 2011, he launched Alias Mae as a wholesale business. Our major wholesale accounts are managed in-house.

Marketing 178

Marketing Wholesale Boutique Management 178

Inside Retail

JUNE 21, 2024

From one analyst’s perspective, the Australian mergers and acquisitions landscape is considered to be relatively subdued, but there are signs that confidence in the market is returning. billion after the share market closed on June 7. He added that “even if [the company does not go public], the market won’t be down forever,” he said.

Store Layout 278

Store Layout Returns Fashion Marketing 278

Inside Retail

JUNE 4, 2024

Fast forward to 2011, when entrepreneurial husband-wife duo Tony and Josephine Antoci acquired Erewhon, which had relocated to California, and set about creating a luxury food retail empire. Of course, Erewhon is not targeting consumers trying to reduce their weekly bills by shopping at value grocers.

Grocer 278

Grocer Consumer Fashion Marketing 278

Inside Retail

JUNE 7, 2021

In the era of direct-to-consumer, social commerce, performance marketing and marketplace plays, you’d be forgiven for thinking that apps belong in 2011. It can be easy for marketers to become overly focused on new channels that are creating additional revenue.

Social Commerce 245

Social Commerce Consumer Promotions Customer Experience 245

Inside Retail

DECEMBER 15, 2024

Cleo Davis-Urman: Coming from an editorial and fashion styling background in my early career, I first got started in the fashion retail industry when I entered Moda Operandi in 2011 and later on at Saks Fifth Avenue in 2015.

Fashion 130

Fashion Beauty and Health Wholesale Marketing 130

Retail TouchPoints

SEPTEMBER 29, 2022

When Snapchat first hit the scene back in 2011 it was an instantaneous hit with younger audiences because it offered something that was almost impossible to find on the internet — transience. consumers think of it this way, highlighting a growing divide in how brands are using AR and what consumers would like from the technology.

Social Commerce 297

Social Commerce Consumer Shopping Returns 297

Retail TouchPoints

APRIL 9, 2024

But now consumers want intangible benefits, including tailored experiences. Up-and-coming Generation Z (born in the mid- to late-’90s through 2010) consumers are increasingly interested in personalized offers and non-monetary benefits. Some things to think through: What are the customers’ needs?

Merchant Services 264

Merchant Services Consumer Management Customer Experience 264

Retail TouchPoints

JULY 11, 2024

This technology is used to personalize content at scale and generate content for marketing campaigns and informational pages. The lack of data — from market and sales analysis to first-party consumer data — makes it much harder to compete on a number of fronts. As a mid-tier brand, you’re saddled with a much weaker engine.

Advertising 284

Advertising Marketing Accounting Customer Experience 284

Inside Retail

JUNE 15, 2021

Speaking from the opening today, Australian retail expert and QUT professor of marketing Gary Mortimer told Inside Retail about the “highly curated range”. The big thing I’m seeing here is a massive amount of collaborative marketing. Mortimer believes Coles will continue to grow both formats to cater to varying consumer needs. “On

Supermarket 225

Supermarket Returns Location Consumer 225

Inside Retail

MAY 19, 2024

The global market for natural and organic cosmetics is projected to reach US$37.44 per cent from 2024 to 2032, according to Zion Market Research. In some ways, this makes Réthoré the perfect CEO for Jurlique, which was acquired by the Japanese cosmetics company Pola Orbis Holdings in 2011 and has a strong presence in Asia.

Customer Retention 264

Customer Retention Department Stores Consumer Marketing 264

Retail TouchPoints

MARCH 25, 2024

Content Marketing, advertising and digital practitioners can expect candid conversations on new channels and tactics that drive acquisition and retention. Collins argues that true cultural engagement is the most powerful vehicle for influencing consumer behavior. Read the article.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260

Inside Retail

JULY 31, 2024

Summarising industry projections from various sources, Citi sees “low to mid-single digit global PC market growth by value in 2024. That drought appeared to break already in the first quarter: according to PC market research firm Canalys, shipments of desktops and notebooks were up 3.2 per cent year-on-year in the first quarter, to 57.2

Fulfillment 258

Fulfillment Marketing Consumer ATS 258

Retail TouchPoints

OCTOBER 3, 2022

For example, if a lifestyle boutique is selling prepackaged beauty goods, it can expand into selling by-the-pump bulk soaps and lotions and refillable bottles to consumers looking for no-waste refills. That’s why rethinking operations and diversifying from beginning to end can set you up to quickly change course when you need to.

Shipping 279

Shipping Boutique Marketing Consumer 279

Inside Retail

APRIL 7, 2022

Of all the habits consumers have established in the past two years, some are more likely to stick than others and the uptick in online shopping is certainly one of them. Founded in 2011, the razor brand was sold to Unilever in 2016 for $1 billion. The post Is now the time to go direct to consumer? DTC darlings.

Consumer 130

Consumer Management Customer Experience Shopping 130

Inside Retail

FEBRUARY 19, 2024

This week, The Iconic hard-launched a new brand campaign to serve as a reminder, to consumers and itself, that the online retail platform is far from finished with disrupting and innovating the Australian and New Zealand retail industry. The new campaign is intended to remind consumers of why they shop with The Iconic.

Marketing 130

Marketing Fashion Returns Shopping 130

Inside Retail

SEPTEMBER 8, 2024

With many Australian consumers continuing to moderate their discretionary spending due to the ongoing cost-of-living crisis, overseas markets could offer a lifeline to struggling local retailers. With a population of over 4.5 billion people, Asia presents an enormous opportunity for Australian brands to expand.

Marketing 113

Marketing Consumer Returns Accessories 113

Retail TouchPoints

OCTOBER 20, 2021

The pandemic challenged any retailer that “over-expanded” its physical footprint in previous years to right the ship and ensure its remaining stores were properly tailored to the target market. consumers have changed stores, brands or the way they shop. For example, McKinsey found that 73% of U.S.

Sporting Goods 264

Sporting Goods Accounting Consumer Promotions 264

Retail TouchPoints

JULY 21, 2021

Consumer shopping habits have shifted irreversibly towards ecommerce in the past two years. In the face of this product scarcity, the retailers that could fulfill consumer needs quickly were immediately rewarded. For many, every day has become a holiday as new packages arrive from their favorite online retailers.

Apparel 279

Apparel Sporting Goods Consumer Finance 279

Retail TouchPoints

SEPTEMBER 21, 2021

While the company made its name with what was at the time (back in 2011) an innovative subscription service model — clients receive regularly scheduled boxes, a.k.a. The company believes that the direct buy concept gives it a competitive advantage by expanding Stitch Fix’s total addressable market.

Shopping 254

Shopping Fashion Accessories Shipping 254

Retail TouchPoints

JANUARY 21, 2021

Creature Comforts: Serving Consumers’ Desire for Life’s Simple Pleasures. Customer Experience: Chewy “innovated extensively” in order to adapt to consumer demand and broader market conditions. “We Connect With a Vet” was rolled out as a new telehealth service that served consumers and veterinarians equally.

Beauty and Health 261

Beauty and Health Customer Experience Marketing Consumer 261

Retail TouchPoints

DECEMBER 22, 2022

As a subscription-first brand, our mission is to deliver exceptional consumer experiences that help men and women take better care of their bodies so they can be their best selves,” said Ranil Wiratunga, Chief Digital Officer and Global GM of DTC at Dollar Shave Club in a statement. “As

Promotions 182

Promotions Consumer Customer Experience ATS 182

Retail TouchPoints

AUGUST 14, 2024

In some cases, BaubleBar works directly with the teams, mainly their marketing functions, to find new ways to reach their female fanbase. “Surveys are great, but you’re only looking at a small subset of the population,” Callahan said in an interview with Retail TouchPoints.

Jewelry 264

Jewelry Accessories Consumer Wholesale 264

Retail TouchPoints

JANUARY 27, 2021

When describing the essence of modern direct-to-consumer (DTC) brands, words like “digitally native,” “quirky,” “edgy” and “creative” are often used. Founded in 2011, MeUndies initially stood out with its bold, colorful and pop culture-infused prints as it acquired a loyal customer base through social media.

Consumer 295

Consumer Apparel Fulfillment Planning 295

Retail TouchPoints

JANUARY 20, 2021

Census Bureau Quarterly Retail E-Commerce Sales data going all the way back to 2011, ecommerce sales as a percentage of total retail sales increases relatively linearly through the beginning of 2020. Increasing marketing outreach to those new customers is important to help make them permanent customers. If you look at U.S. In the U.S.,

Fulfillment 264

Fulfillment Customer Experience Consumer Shipping 264

Retail TouchPoints

NOVEMBER 24, 2020

Hobart brings more than 25 years of finance, consumer and retail experience to the role. She joined DICK’s in 2011 as Chief Marketing Officer and was named President in 2017. During her tenure at the company she revamped its marketing efforts and helped drive ecommerce strategy.

Promotions 165

Promotions Sporting Goods Fulfillment Finance 165

Inside Retail

JULY 2, 2024

I’m responsible for the profit and loss of the international markets. There are two areas that I’m less involved in: merchandising, because you need a very large team to run that, and brand marketing. When I was at Shopbop I was only allowed to do marketing. IR : When did Revolve go global?

Payment Services 246

Payment Services Shipping Returns Marketing 246

Inside Retail

JULY 27, 2021

Style Story founder Lauren Lee discovered her love of Korean beauty products as an exchange student in 2011, which inspired her to launch her own e-commerce business back home in Brisbane, Australia. “On According to a study by Research and Markets, the K-beauty market is projected to reach $21.8 Creating community.

Shipping 246

Shipping Marketing Returns Consumer 246

Inside Retail

APRIL 14, 2021

“Lego is inherently engaging, and through a constant stream of product innovation and by opening up immersive physical stores they’ve elevated the brand experience to a story that consumers want to be part of, and share with others — to quite literally, remark upon,” he said. Lego’s sustainability efforts.

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Consumer Management Marketing Planning 231

Retail TouchPoints

FEBRUARY 16, 2021

Gomez, who has been with Target since 2013, most recently served as the company’s Chief Marketing, Digital and Strategy Officer, during which time he launched Target’s loyalty program. Boylan, who joined Target in 2011, has been leading the company’s communications function since 2017.

Promotions 173

Promotions Marketing Planning Management 173

Retail TouchPoints

SEPTEMBER 4, 2020

According to McKinsey “What consumers value is truly shifting, and so is their channel choice. Consumer spending is ‘overpronating’ massively toward value , and there’s a material flight to online. See “Trends in Digital Marketing: The Digital Last Mile”. The shifts to digital will be permanent. [I He is also Chairman of Matrak.

Merchant Services 195

Merchant Services Department Stores Consumer Fashion 195

Inside Retail

JUNE 19, 2024

“Much like Farfetch, YNAP struggled to turn a profit in China, even during the Covid years when the luxury market was booming,” Jacques Roizen, MD at consultancy company Digital Luxury Group, told Inside Retail. Alibaba provided the joint venture with technology infrastructure, marketing, payments, logistics, and other technology support.

Payment Services 147

Payment Services Fashion Marketing Consumer 147