Retail Focus

APRIL 25, 2022

Having closed its doors in late March to undergo a comprehensive refurbishment, Bang & Olufsen is delighted to announce that the store is now ready to re-open to welcome new and loyal customers alike. We believe in providing interactive and memorable experiences for customers shopping for high-end audio and visual products.

Customer Experience 279

Customer Experience Marketing Shopping ATS 279

Retail TouchPoints

FEBRUARY 1, 2022

Founded in 2011 in Seattle, Rover has connected pet owners to millions of service bookings and features the Rover Guarantee, 24/7 support, vet consultations and GPS walk mapping. Most recently, the retailer announced plans to set up shop-in-shops at Lowe’s stores, with plans to expand to a total of 15 locations by March 2022.

Social Commerce 263

Social Commerce Planning Shopping Location 263

Retail TouchPoints

JUNE 29, 2022

Yet through expert merchandising and interior design, there is also a refreshed atmosphere rooted in the heritage of luxury retail. “ [Design] has to be inviting ,” said Maione, Chief Creative Officer at WGACA in an interview with Retail TouchPoints. “It It has to be representative of what you’re trying to embody with your brand.

ATS 263

ATS Jewelry Fashion Boutique 263

Inside Retail

MAY 3, 2024

We’ve had a look at the opportunities within the market globally. Over the last five years, if not more, a broad acceptance and normalisation of piercing [has occurred], and there are several players globally that are looking at the space,” Friis said. “If I see the window in front of us.

Apparel 278

Apparel Employee Engagement Fashion Accessories 278

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260

Retail TouchPoints

APRIL 9, 2024

In a world filled with loyalty offers, it’s all about offering the right rewards and experiences at the right moments. That’s expressing appreciation for loyalty: A customized experience and a personal touch that goes above and beyond, which has forever made me a brand advocate. He was previously based in the U.S.

Merchant Services 264

Merchant Services Consumer Management Customer Experience 264

Retail TouchPoints

APRIL 11, 2024

Bark Air aims to take the white glove experience of a human’s first-class flight and redirect all that pampering to pooches — from booking and arrival to in-flight services and disembarkation, dogs will be the VIPs and treated to a “luxurious, curated experience.”

Planning 262

Planning ATS Customer Experience Marketing 262

Retail TouchPoints

NOVEMBER 30, 2022

That’s why retail designers spend millions to cultivate a shopping experience that channels novelty, surprise and delight. Pop-up shops extend the concept even further because they have the ability to generate all three of these characteristics at a fraction of the cost of a permanent store.

Location 289

Location Marketing Customer Experience Shopping 289

Retail TouchPoints

DECEMBER 22, 2022

“As a subscription-first brand, our mission is to deliver exceptional consumer experiences that help men and women take better care of their bodies so they can be their best selves,” said Ranil Wiratunga, Chief Digital Officer and Global GM of DTC at Dollar Shave Club in a statement. “To

Promotions 182

Promotions Consumer Customer Experience ATS 182

Retail TouchPoints

NOVEMBER 29, 2022

Shoppers can look at products in various lifestyle backgrounds and see how they will fit into their lives. With CGI and 3D visualization, companies can customize and modify product images without having to conduct additional photoshoots. He completed his scholarship with a master’s degree in management at HEC (2011).

Returns 278

Returns Promotions Customer Experience Consumer 278

Retail TouchPoints

AUGUST 29, 2023

That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. Our mission is to drive seamless omnichannel experiences.” Customers really trust us when they are able to do that, and it’s super-efficient and super-accurate.

Payment Services 275

Payment Services Accounting Customer Experience Point of Sale 275

Retail TouchPoints

SEPTEMBER 18, 2024

showroom for Aston Martin, Q New York, is a mix of a lounge, gallery and immersive multimedia experience, conceived to support personalized journeys of envisioning and configuring a customized Aston Martin vehicle. This will help re-create the concept in new locations with ease, at what is likely a significantly reduced cost overall.

Marketing 260

Marketing Location Fashion Planning 260

Retail Focus

SEPTEMBER 16, 2021

Pete Jeavons, Marketing Communications Director at EE said: “Our retail stores are recognisable on high streets and in communities across the country, offering personal, local service and the best possible customer experience. In fact, 95 per cent of the population is within a 20-minute drive of an EE store.

Returns 130

Returns Customer Experience Management Shopping 130

Retail TouchPoints

SEPTEMBER 29, 2022

When Snapchat first hit the scene back in 2011 it was an instantaneous hit with younger audiences because it offered something that was almost impossible to find on the internet — transience. Now, AR is playing a central role in the platform’s commerce ambitions at the same time that the tech is becoming more ubiquitous and useful. .

Social Commerce 297

Social Commerce Consumer Shopping Returns 297

Retail TouchPoints

OCTOBER 26, 2023

Traditional methods of manual audits and gap scans are time-intensive and only provide a picture of your availability at that given moment in time. A win-win for both the retailer and the customer. Paul Boyle has served as the CEO of Retail Insight since 2011; he was previously the company’s COO since its founding in 2005.

Checkout 263

Checkout Fulfillment Supermarket Consumer 263

Retail TouchPoints

SEPTEMBER 20, 2023

Luxury experiences must be singular, memorable and elevated. In a word, they are unparalleled, meaning that the retail venue may not even appear to be a store at all. Working with the design team at Rag & Bone, for example, has illuminated a powerful example for our architecture firm.

Fashion 261

Fashion Visual Merchandising Store Operations Customer Experience 261

Retail TouchPoints

OCTOBER 19, 2022

In 2011, less than 1% of grocery shopping was done online. And how can retailers learn from the spark that the pandemic introduced and better connect with shoppers’ needs and interests to create a better experience that keeps them coming back regardless of channel? COVID obviously changed that, almost overnight.

Fulfillment 298

Fulfillment Shopping Returns Customer Experience 298

Inside Retail

APRIL 3, 2024

Tom Kirkhope founded the Australian fashion footwear brand Alias Mae in 2011. Drawing on his family background in footwear, and his own experience in the industry, having started working in Chinese footwear manufacturing in 2011, he launched Alias Mae as a wholesale business.

Marketing 178

Marketing Wholesale Boutique Management 178

Retail TouchPoints

AUGUST 14, 2024

Market research and social media tracking are at the core of this process, but the team also spends a lot of time on retailer websites and chatting directly with friends of the brand and other retail industry players. This approach has been especially valuable as the brand has ventured into the very large and very nuanced world of sports.

Jewelry 264

Jewelry Accessories Consumer Wholesale 264

Inside Retail

APRIL 15, 2025

The skincare brand officially opened its new flagship concept store at Pacific Fair shopping centre on the Gold Coast last week. In 2011, Japanese company Pola Orbis Holdings purchased Jurlique, and the brand maintains a growing focus on Asia. Rethore said.

Department Stores 147

Department Stores Consumer Customer Experience Planning 147

Inside Retail

JUNE 19, 2024

Much like Farfetch, YNAP struggled to turn a profit in China, even during the Covid years when the luxury market was booming,” Jacques Roizen, MD at consultancy company Digital Luxury Group, told Inside Retail. At that time, some 950 of them were distributed through YNAP in China.

Payment Services 147

Payment Services Fashion Marketing Consumer 147

Inside Retail

JUNE 23, 2022

Herrington brings 17 years of experience at Amazon to the role, including more than seven years as senior vice president of the North American consumer business. He launched AmazonFresh in 2007 and has served on the e-commerce company’s senior leadership team since 2011. “I Dan Murphy’s boss to head M&S Food.

Finance 130

Finance Returns Customer Experience Management 130

365 Retail

MAY 30, 2022

Melissa Minkow, Director, Retail Strategy at CI&T. But for retailers to be successful within it, they must create virtual experiences that go beyond gimmicks, and truly add value to people’s lives. Perhaps the most thrilling aspect of the metaverse for retailers is the potential for transformative customer experiences.

Customer Experience 124

Customer Experience Shopping Accounting Returns 124

Inside Retail

AUGUST 9, 2023

The era of digital transformation has seen traditional brick-and-mortar retailers challenged to integrate their offline and online channels seamlessly in order to create a unified customer experience. Retail, at its core, has stayed the same for hundreds of years,” says Trittis.

Advertising 130

Advertising Point of Sale Customer Experience Fulfillment 130

A1 Retail

SEPTEMBER 17, 2024

Grene noted, “Our customers continue to seek quality, sustainability, and stylish designs at accessible prices. Mikkel commented, “We are not only expanding our physical presence but also investing in technology to enhance efficiency and the customer experience.

Accessories 105

Accessories Planning Customer Experience Marketing 105

Inside Retail

APRIL 7, 2022

Now they’ve got a taste for the ease and convenience and the thrill of endless parcels arriving at the front door, the appetite to continue is strong. Founded in 2011, the razor brand was sold to Unilever in 2016 for $1 billion. Another is the ability to control the customer experience. DTC darlings. on the NASDAQ.

Consumer 130

Consumer Management Customer Experience Shopping 130

Inside Retail

JULY 6, 2022

The inspiration for me was pulling back and looking at the brand from a wider lens to cleanse people’s palates.” TDE was founded in 2011 by then-lawyers Alyce Tran and Tania Liu, who saw a gap in the market for high-quality leather goods that customers could personalise with their initials. Rethinking personalisation.

Accessories 130

Accessories Customer Experience Location ATS 130

A1 Retail

SEPTEMBER 17, 2021

Pete Jeavons, Marketing Communications Director at EE said: “Our retail stores are recognisable on high streets and in communities across the country, offering personal, local service and the best possible customer experience. In fact, 95 per cent of the population is within a 20-minute drive of an EE store.

Returns 75

Returns Customer Experience Management Shopping 75

Inside Retail

FEBRUARY 19, 2024

Ben Coulson, chief creative officer at Dentsu Creative, said, “We invoked the first law of advertising with this one, get noticed. The Iconic has been setting the standard in Australia and New Zealand’s retail industry since its launch in 2011, with its multi-brand fashion platform backed by unmatched delivery and returns.

Marketing 130

Marketing Fashion Returns Shopping 130

Cisco Retail

JULY 18, 2022

I t was a fantastic week with the # C isco C ert community at Cisco Live Las Vegas. There’s always more to discover about our plan s to transform the future of learning and technology, so l et’s dive into some of the highlights from the Learning & Certifications team at Cisco Live this year. The world has changed.

Customer Experience 119

Customer Experience Planning Promotions ATS 119

Inside Retail

FEBRUARY 29, 2024

It all started at a house party at the end of 2011. That’s where Matthew Horn, five years into his law career and ready for a change, fell into conversation with someone who was working at a start-up “looking for smart people willing to work hard”. I was there for four-and-a-half years. It’s hard.

Customer Experience 130

Customer Experience Fashion ATS Marketing 130

Retail TouchPoints

APRIL 15, 2024

The apparel retailer is expanding its brick-and-mortar footprint with plans to open at least 14 new stores in 2024, bringing its store count to nearly 100. We started Untuckit online in 2011, but retail has really been the backbone of our company since 2015,” said Chris Riccobono, Founder and Executive Chairman of Untuckit in a statement.

Wholesale 130

Wholesale Shipping Boutique Finance 130

Cisco Retail

JULY 22, 2021

That’s right, we’re now on team Cisco working in Sales, Marketing and Customer Experience ! And, in 2011, I got my shot when I was able to help my best friend Melissa join Cisco! After she moved back home to Arizona, she heard about a role that she thought I would be a perfect fit for, and I jumped at the chance.

Accounting 98

Accounting Management Customer Experience Marketing 98

Hyken

APRIL 25, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant. You’re coming with us.”

Customer Experience 92

Customer Experience Employee Engagement ATS Marketing 92

Hyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand. It’s grown to include all of the customer experiences your customer has every day.

Customer Experience 75

Customer Experience Fulfillment Promotions Consumer 75

365 Retail

JULY 8, 2024

Founded in 2011 by Chris Riccobono after he struggled to find a shirt that looked good untucked, UNTUCKit is now known for its refined product details – including length, hemline and collar – that combine to create shirts that remains casual, yet polished, when left untucked. increase in conversions.

Customer Experience 64

Customer Experience Point of Sale Location Promotions 64

Mass Relators

JULY 16, 2024

to help customers find food choices that help support their journey to a healthier lifestyle. launched in 2011 and offers a range of everyday food and beverage products at an incredible value. For You , a new tier of its popular owned grocery brand, Nice! , While all Nice! The evolution of our Nice!

Customer Experience 52

Customer Experience Marketing ATS 52