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MindArc awarded on the global stage as ANZ’s first platinum tier Shopify Agency

Inside Retail

By leveraging Shopifys Point of Sale (POS) system and other best-in-class telecommunication technology, the team has helped brands bridge the gap between online and in-store experiences, enabling customers to move seamlessly between touchpoints. MindArcs expertise goes far beyond e-commerce websites.

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Digital Transformation Propels Burton’s Omnichannel Growth Plans

Retail TouchPoints

Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010. The executive team sees the less developed DTC side as a bigger growth opportunity at this stage of the company’s lifecycle, but “wholesale is a great business and we have no intention of moving away from it,” she noted.

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Vitamin Shoppe CEO Sharon Leite Went Undercover in Her Stores. Here’s What She Learned.

Retail TouchPoints

Launched in 1977, The Vitamin Shoppe saw sales begin to decline in the early 2010’s due primarily to a lack of digital innovation. It’s now available on-demand , which makes this a good time to issue a spoiler alert: if you haven’t seen the episode yet but plan to, don’t read any further until you have.

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How Verizon Personalizes CX, from Engagement to Post Purchase

Retail TouchPoints

We began offering the option for customers to go online to make an appointment for a store visit in 2010, debuted the MyVerizon app in 2011 and began offering BOPIS (buy online, pick up in-store) in 2016. Kelley Kurtzman: There are a lot of ways to connect with us, but 80% of our interactions originate in digital channels.

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How Chinese jewellery giant Lukfook aims to become a global brand

Inside Retail

Lukfook established its presence in the Southeast Asian market in 2010 and has always been optimistic about the development of the region, especially Malaysia. Lukfook offers a variety of gold and platinum jewellery and gem-set jewellery products to cater to the diverse preferences of Malaysia’s multicultural consumers,” she pointed out.

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Lane Crawford CEO Jennifer Woo talks how to truly cater to customers

Inside Retail

The Lane Crawford Joyce Group also operates a boutique business called Joyce in Hong Kong and a distribution trading business called Imaginex that partners with over 30 brands and has 500 points of sale. We’re also looking at mental health and we put a wellness program in 2010 that continues to grow.”

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Beyond Click & Collect: True omnichannel retail in 2024

I Vend

The term omnichannel has been part of the retail world since around 2010. And still omnichannel retail continues to grow – at a predicted average of 16.4% CAGR between 2020 and 2027 taking it to a global value of US $16.9 iVend’s Retail Management Solution iVend helps enterprise retailers run efficiently and effectively.