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“No immediate impact”: Experts weigh in on Senate Committee’s recommendations

Inside Retail

This week, the Senate Committee on Supermarket Prices made 14 recommendations for the Government to consider amending the Competition and Consumer Act 2010 to end the alleged price gouging of the major supermarkets. This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values.

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Personalization at Scale: How SMS Helped PERC Coffee Untangle its Marketing Campaigns

Retail TouchPoints

Taking the time to understand your customers and what they care about, and then showing up in authentic, human ways, goes a long way to nurturing the relationship with your customers. It called for signups by promoting an SMS-only flash sale and within a couple of days added over 100 people to its SMS opt-in list.

Marketing 229
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How to Get the Most Out of Loyalty Programs During an Inflation Crisis

Independent Retailer

Cadbury’s profits went up 30 percent in 2008, Nestle saw an 11 percent growth that year, and The Hershey Company’s overall sales increased five percent a year from 2008 to 2010 during the worst part of the recession.

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Guest Post: The Shocking Percentage of Customers Who’d Leave Your Business Due to Bad Service – and What You Can Do About It

Hyken

Customer service is essential to the loyalty of your clients. Loyalty leads to customer retention, and retention is vital for businesses because the cost of acquiring new customers is on average five times higher than retaining your existing clients. How can you improve your customer service? .

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Wish’s New CEO has his Sights Set on a Comeback — Here’s How He Plans to Do it

Retail TouchPoints

Bargain prices and the thrill of discovery proved a winning combination for Wish, which was founded in 2010 and was the most downloaded shopping app in the world by 2018. In one hopeful sign, Wish’s net promoter score (NPS) has doubled in the last six months. “It’s The company is based in the U.S., Merchant quality.