Retail TouchPoints

SEPTEMBER 1, 2023

. “She furthered our consumer facing capabilities while supporting the culture of community and team-member engagement in difficult times.” Graham has been enmeshed in the healthcare industry for nearly three decades and has served on the Walgreens Boots Alliance board since 2010.

Consumer 263

Consumer Management ATS Fulfillment 263

Retail TouchPoints

MARCH 11, 2024

Gen Z consumers are neither easy to define nor predictable in their shopping habits. The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is constant, frequent and often unexpected.

Consumer 303

Consumer Department Stores Merchandise Store Advertising 303

Retail TouchPoints

NOVEMBER 3, 2023

seen from 2010 to 2019. “It Overall household finances remain in good shape and will continue to support the consumer’s ability to spend.” consumers spent online during holiday 2022. It is not surprising to see holiday sales growth returning to pre-pandemic levels,” said Matthew Shay, President and CEO of the NRF in a statement.

Finance 264

Finance Accounting Consumer Promotions 264

Retail TouchPoints

JULY 27, 2022

During her career, Sullivan also worked with The Stride Rite Corporation as COO and held consumer brand management and sales roles at companies including M&M/Mars and The Mennen Company. Schmidt joined Caleres in 2009 as the company’s SVP and General Manager of Image Brands, becoming President of Contemporary Fashion in 2010.

Brand Management 277

Brand Management Fashion Management Consumer 277

Inside Retail

APRIL 2, 2024

Suiting was once reserved for men’s formal attire and workwear but now the fashion industry is following consumer trends and doubling down on business casual. This corporate aesthetic that is bleeding into consumers’ everyday wear signals more than just a style fad.

Fashion 240

Fashion Consumer Accounting Shopping 240

Retail TouchPoints

DECEMBER 20, 2023

The Federal Trade Commission (FTC) has prohibited Rite Aid from using facial recognition technology in its stores, claiming the retailer failed to implement reasonable security procedures and prevent harm to consumers.

Consumer 264

Consumer Store Operations Customer Experience ATS 264

Retail TouchPoints

JUNE 16, 2022

Internet of Things (IoT) technology and devices have been changing the nature of user experience for some time, as consumers gradually adopt mobile app-controlled technology like smart lighting, connected thermostats, home security systems and doorbell alerts. More Customers Will Embrace Connected Experiences.

Customer Experience 312

Customer Experience Consumer Management 312

Inside Retail

SEPTEMBER 6, 2021

During Mark Tucker’s tenure as managing director of L’Oréal Australia from 2002 to 2010, annual revenue grew from $12 million to more than $400 million. Tata Harper, a clean beauty brand started in the US in 2010, is valued at over US$65 million today.

Target Market 246

Target Market Wholesale Marketing Management 246

Inside Retail

JUNE 29, 2022

Co-founder of Lenskart, Peyush Bansal, said consumers today constantly seek out products, cost-effectiveness, and customer experience, and Owndays will enable Lenskart to meet these demands even more. Founded in 2010, Lenskart, backed by SoftBank Group, operates more than 1100 stores and has more than 20 million app downloads globally.

Customer Experience 228

Customer Experience Management Consumer Accessories 228

Retail TouchPoints

NOVEMBER 30, 2022

Since the merger was first announced in October it has faced steady pushback from consumer groups and legal entities, with opponents claiming that combining the two largest supermarket chains in the U.S. would be detrimental to both consumers and the companies’ employees. supermarkets that compete directly with each other.

Supermarket 246

Supermarket Grocer Consumer Customer Experience 246

Retail TouchPoints

MAY 2, 2024

As consumers demand more flexible payment options, it is no surprise that the digital top-up card industry has had a strong year. As the industry evolves, it will be crucial for stakeholders to remain adaptable, leveraging data and partnerships to meet the changing needs of consumers in a digital-first economy.

Customer Retention 278

Customer Retention Payment Services Marketing Telecommunications 278

Inside Retail

APRIL 7, 2022

Of all the habits consumers have established in the past two years, some are more likely to stick than others and the uptick in online shopping is certainly one of them. Founded in 2010, the brand opened its first store in 2013 after capitalising on direct online sales. The post Is now the time to go direct to consumer?

Consumer 130

Consumer Management Customer Experience Shopping 130

Inside Retail

MAY 30, 2022

The Australian Competition and Consumer Commission says the financial services giant has been engaging in anticompetitive conduct since 2017 in the supply of debit card acceptance services, with the purpose of substantially lessening competition.

Merchant Services 246

Merchant Services Payment Services Supermarket Promotions 246

Retail Wire

MARCH 13, 2023

Black consumers’ spending power has increased to $1.8 trillion, up from $971 billion in 2010. The population of White Americans is expected to decline by 27 percent by 2060. The Black population, by contrast, is expected to grow 22 percent during that time.

Consumer 100

Consumer Marketing 100

Inside Retail

DECEMBER 3, 2023

We’re talking about Generation Alpha – or people born between 2010 and 2024. But knowing that Generation Alpha would be the first to be entirely born in the 21st century (with births commencing in 2010), I believe they are not a return to the old, but the start of something new.

Advertising 264

Advertising Payment Services Consumer Finance 264

Retail Wire

FEBRUARY 28, 2023

Supreme Court agreed to hear a case that could hobble, if not outright end, the Consumer Financial Protection Bureau, created as part of the 2010 Dodd-Frank Act to protect American consumers in the wake of the financial crisis. An earlier case decided by the U.S. ”

Consumer 100

Consumer 100

Inside Retail

OCTOBER 13, 2022

Secondly, Kmart have already established themselves and are generally known by Australian consumers for providing accessibility and affordability, something which is keen for [younger] consumers and their parents,” Rigby said. They’ll be vital consumers for brands to target.

Department Stores 246

Department Stores Marketing Advertising Consumer 246

Retail TouchPoints

JUNE 2, 2023

Valentine’s Day saw consumers projected to spend an average of $16 on chocolates and candy — up from under $9 per person in 2010 — while Halloween candy sales reached a record $3.1 This further complicates how consumers can sustainably dispose of candy wrappers and packaged products. billion on Easter candy alone.

Shipping 296

Shipping Inventory Management Consumer Management 296

Retail TouchPoints

APRIL 9, 2024

But now consumers want intangible benefits, including tailored experiences. Up-and-coming Generation Z (born in the mid- to late-’90s through 2010) consumers are increasingly interested in personalized offers and non-monetary benefits. Some things to think through: What are the customers’ needs?

Merchant Services 264

Merchant Services Consumer Management Customer Experience 264

Retail Focus

DECEMBER 6, 2022

Founded in 2010 by Anthony Katz, Hyperice started as an ice and compression sleeve but has since evolved into a performance and recovery technology movement. Global high-performance wellness brand, Hyperice , opens its first pop-up shop at luxury department store, Harrods.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

Retail TouchPoints

MAY 18, 2023

To continue on a positive trajectory, the retail sector must focus on the growth being driven by consumers’ continued adoption of online shopping. Pay-per-click advertising (PPC) is among the most cost-effective ways to boost sales online, by allowing brands to efficiently reach the right consumers at the right time.

Advertising 277

Advertising Promotions Marketing Checkout 277

Inside Retail

DECEMBER 12, 2023

Overseas secret Ksubi sauce After a colourful few years operating in Australia, where its internal workings became quite public, Ksubi focused on growing the streetwear brand overseas and gained a cult following of celebrities, tastemakers and loyal consumers.

Returns 273

Returns Fashion Marketing Consumer 273

Retail TouchPoints

SEPTEMBER 17, 2021

The company said its new plan is based on competitive benchmarking and anticipated regulatory changes as well as “extensive consumer insight” showing increasing demand for more choice in sustainable shopping. and Germany.

Fashion 255

Fashion Planning Promotions Consumer 255

Retail TouchPoints

FEBRUARY 13, 2024

“By combining our operating expertise and Wish’s technology and data science capabilities , we expect to drive greater success for merchants while providing an even greater marketplace for consumers globally.” followed by former #1 Shein. The very next month Temu debuted in the U.S.

Merchant Services 249

Merchant Services Operating Expenses Shopping Consumer 249

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often.

Promotions 289

Promotions Consumer Marketing Location 289

Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers. Having a direct line with consumers via D2R provides brands with first-party retail data in a whole new way.

Consumer 246

Consumer Wholesale Marketing Returns 246

Inside Retail

SEPTEMBER 23, 2021

The campaign to sign up new sellers outside of China is a direct effort to change consumers’ perceptions of Wish. Consumers are really sophisticated these days, and they know what’s what,” Levine said. “We We want to give them the highest quality assurance that we can and focusing on branded merchandise is a great way to do that.

Advertising 246

Advertising Fashion Consumer Shopping 246

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Planning 317

Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

APRIL 15, 2024

Seeking to increase consumer recycling of used household appliances, the Chinese government has pledged to update regulations and provide “strong financial support for large-scale equipment renewals and trade-ins of consumer goods,” according to a statement by the English-language channel of the country’s State Council.

Consumer 130

Consumer Planning Marketing Customer Experience 130

Retail TouchPoints

OCTOBER 4, 2021

Consumers always say they’ll move up, but often their behaviors don’t follow exactly what they’re going to say ,” said Hilding Anderson, Head of Retail Strategy at Publicis Sapient in an interview with Retail TouchPoints. We’ll also see an influx of and a redefinition of loyalty programs.”. 2 (Super Saturday, Dec.

Merchant Services 321

Merchant Services Payment Services Fulfillment Promotions 321

Retail TouchPoints

OCTOBER 23, 2020

Several years ago, a handful of direct-to-consumer (DTC) brands expanded into the physical retail space. Today’s consumers are digital experts and gravitate toward online platforms where they can shop 24/7. DTC brands are vying for shoppers to become engaged consumers and ultimately brand advocates. An Emerging Retail Trend.

Shopping 275

Shopping Returns Location Consumer 275

Retail TouchPoints

JUNE 30, 2020

Now, coronavirus has opened the floodgates and forced businesses and consumers alike to consider domestic suppliers out of sheer necessity, despite higher costs in many cases. Between 2010 and 2018, 749,000 jobs were brought back to the U.S. Businesses are taking notice. across 2,900-plus companies as a result of reshoring.

Inventory Management 243

Inventory Management Consumer Fulfillment Shipping 243

Inside Retail

JUNE 12, 2024

Cheston’s move to Lovisa is notable given the jewellery chain is owned by Australian billionaire Brett Blundy, who recently appointed Mark McInnes, the former CEO of Premier Retail, to the newly formed role of global chief executive of retail and consumer at his investment firm, BBRC.

Department Stores 246

Department Stores Fashion Management Planning 246

Retail TouchPoints

SEPTEMBER 2, 2020

Below, Zachariassen reflects on the evolution of the online wine market, how consumer needs and behaviors are changing, and how Vivino plans to maintain competitive momentum. In 2010, when I founded Vivino, there was no easy way to pick out a good wine and I wanted to solve this using the opinions of wine drinkers — not individual critics.

Merchant Services 264

Merchant Services Shopping Customer Experience Shipping 264

Inside Retail

SEPTEMBER 27, 2021

trillion , with annual growth of 5 to 10 per cent driven by a rise in both consumer interest and purchasing power. In 2010, the couple opened YOU Stockholm, a multi-brand beauty concept that became the city’s premier salon and retail destination. McKinsey recently estimated the global wellness market at more than US$1.5

Planning 246

Planning Management Returns Consumer 246

Inside Retail

JULY 4, 2024

This week, the brand announced its first-ever ambassador, model and 2010’s Miss Universe Australia Jesinta Franklin, and is set to disrupt the US market next. “It’s In May, Peloton CEO Barry McCarthy announced plans to step down.

Payment Services 268

Payment Services Planning Accessories Marketing 268

Retail TouchPoints

JULY 5, 2021

With banks and credit card companies warming up to the idea of Bitcoin trading and crypto rewards on card transactions, are they really extending the benefits of crypto to merchants, or is this just a play to get consumers to buy into a shiny new card that looks different but acts very much the same?

Merchant Services 250

Merchant Services Payment Services Consumer Marketing 250