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Revolve SVP’s playbook for going global and the importance of localisation

Inside Retail

In 2008 and 2009 we had a lot of customers from around the world knocking on our door wanting to purchase from us, however, we didn’t ship to [every] country. What we did was simple, we started using the US Postal Service to ship to customers globally. KL: The biggest challenge we had in Australia was to build a returns program.

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Choosing a Distribution Model: Drop Shipping vs Traditional Inventory

Retail Bound

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

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Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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‘An exciting way to test a new market’: More fashion brands turn to rental

Inside Retail

Fulfilment by GlamCorner now sees the platform handling the logistics of clothing rental on behalf of fashion brands, including warehousing, cleaning, shipping and returns, and giving brands their own rental stores, which they can embed in their e-commerce sites and promote to customers. The ‘Attenborough’ effect.

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Subscription Pro Tips: Encourage Loyalty and Long-Term Relationships by Making it Easy to Cancel

Retail TouchPoints

That has not stopped consumers from subscribing though, especially with the rise of new takes on the model (box services, auto shipping and streaming TV, to name just a few). The average U.S. consumer spends $219 a month on subscriptions, according to a recent study from C+R Research. Four Steps to Subscription Success.

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Inside the Online Bookstore Building a ‘Model for Small Businesses to Compete with Amazon’

Retail TouchPoints

Customers across the country are making a concerted effort to effort to return to their local bookstores , but when they can’t, they shop on Bookshop.org. But then, “from the years of like 2009 to 2018, I just watched Amazon start eating everybody’s lunch,” he said.

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What retailers can learn from Reformation’s bold, quirky brand voice

Inside Retail

Whether you buy the linen twin set or not, the return you get in words is priceless. It started in 2009, selling retailored vintage clothing out of a small Los Angeles storefront. Reformation pays its fans in brand voice. Upon opening the email, you’re hit with a tease from the merchandise: “Us again. Living your brand voice matters.

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