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5 Ways COVID-19 has Reshaped Consumer Behavior

Retail TouchPoints

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

Consumer 345
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Scarred by the 2008 Recession and COVID, 48% of Gen Z Frequently Shops at Discount Stores

Retail TouchPoints

That sense of unease is to be expected from a cohort shaped by both the 2008-2009 Great Recession and the COVID pandemic, and it’s had a big impact on their shopping choices: nearly half ( 48% ) say they shop the most often at discount/off-price retailers, and 25% frequently patronize dollar stores.

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Consumer prices rise at fastest clip since 2008

Retail Wire

Consumer prices jumped five percent year-over-year in May (3.8 percent, excluding food and energy), the biggest increase since August 2008, the Labor Department reported. Used car and truck prices, which have climbed nearly 30 percent over the past year, were one of the major factors driving up the Consumer Price Index.

Consumer 100
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Shopify research provides new insights on building brands consumers love

Inside Retail

For medium-to-large retailers, it’s mission-critical to understand the dynamics between consumers and the brands they love. It’s only when retailers can successfully align their value propositions with the desires and preferences of their core consumer base that they can forge deeper connections with customers and foster true brand loyalty.

Consumer 246
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US Retailer Holiday Hiring To Drop to Levels Last Seen in 2008

Retail Wire

US retailers are anticipated to hire the fewest seasonal workers for the upcoming holiday season since 2008 due to escalating labor expenses and uncertain consumer confidence, reveals a report by Challenger, Gray & Christmas.

Consumer 113
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ACCC to conduct enquiry on Australian supermarkets’ pricing and competition

Inside Retail

The pricing practices of Australia’s supermarket near-duopoly are about to the the focus of a year-long enquiry by the government’s competition regulator, the Australian Competition and Consumer Commission (ACCC). The ACCC will examine competition in the supermarket sector and how it has evolved since the previous inquiry in 2008.

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“The best can always be better”: Ghd Australia’s MD on customer satisfaction

Inside Retail

In 2008, the British company brought its innovation team in-house to remain at the forefront of the highly competitive industry. To ensure full control from concept to the finished product, our own research and development laboratory in Cambridge, England, was established in 2008.

Consumer 278