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PetSmart Suit Accuses Retailer of Mishandling Employees’ Personal Data via Voiceprint Collection

Retail TouchPoints

The lawsuit notes that through a headset worn by the employee, workers received orders from a central worker management computer. While technology that collects biometric information can include fingerprinting, facial recognition and eye scans, the system used by PetSmart relies on collecting voiceprints of users.

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6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

retailers will add 410,000 seasonal positions this year, which is the lowest number of jobs added in the quarter since 2008. Put managers front and center. This presence will do more than keep associates focused; it also will demonstrate that managers are invested in their success. Create digital synergy.

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What to know about Woolworths’ appointment of its first female CEO in 100 years

Inside Retail

The appointment of Amanda Bardwell as Woolworths Group’s next managing director and CEO, effective September 1, marks a historic moment for the parent company of Woolworths Supermarkets and Big W, which reported nearly $65 billion in sales last financial year. She took on her most recent role, as the managing director of WooliesX, in 2017.

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Three Reasons why COVID-19 Will Make Retailers Stronger

Retail TouchPoints

As consumers around the world have minimized the amount of time they spend outside their homes, many created digital accounts to conveniently shop online. Leibovitz has more than 18 years of product management, strategy and marketing expertise in the communications industry.

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SHEIN’s Head of Strategy on Setting (and Achieving) Firmer ESG Goals

Retail TouchPoints

To reach its GHG reduction goal, for example, the company is “embedding science-based targets into decarbonization efforts” to “set impactful and realistic goals that align with a global climate agenda and hold ourselves accountable for sustainability commitments,” according to a statement.

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Starbucks Australia pursues plastic-free future with new cup and start-up

Inside Retail

After initially launching here in 2000, it withdrew from the market in 2008, before relaunching that same year under the ownership of the Withers Group. Customers want and need to know they can trust brands and that trust is built through action and accountability. In 2024 we will have more exciting news to share.”

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“I learned that people had a lot of bag problems”: CEO on launching Dagne Dover

Inside Retail

MM: At Coach, I had managed brick-and-mortar wholesale accounts and I was part of a three-person team that launched the wholesale e-commerce channel. I learned a lot about managing those businesses through the unpredictable and challenging global financial crisis of 2008.

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