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5 Ways COVID-19 has Reshaped Consumer Behavior

Retail TouchPoints

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

Consumer 345
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More Australians lose trust in supermarket pricing, ACCC says

Inside Retail

Many Australians have lost trust in supermarket pricing, with more consumers now comparing prices between stores before making a purchase. “Many consumers have told us that they are losing trust in the sale price claims by supermarkets,” said Mick Keogh, ACCC deputy chair.

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From Calories to Carbon: Where Food Labeling Meets Sustainability

Retail TouchPoints

From preventing foodborne illness outbreaks to revealing specific calorie counts, labels have evolved to meet the needs of consumers, providing the context and critical information to impact daily decision-making. It also shows up in a business’ bottom line, given that eco-conscious consumers are willing to pay 9.7%

Consumer 224
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The working class: Why the casualisation of suiting is here to stay

Inside Retail

Suiting was once reserved for men’s formal attire and workwear but now the fashion industry is following consumer trends and doubling down on business casual. This corporate aesthetic that is bleeding into consumers’ everyday wear signals more than just a style fad.

Fashion 240
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Ultra-fast fashion is undermining efforts to make the industry more sustainable

Inside Retail

The amount of natural resources consumed and waste produced is snowballing. At the same time there is limited transparency or accountability around clothing supply chains. Without change, the industry will account for 26 per cent of the world’s carbon budget for limiting global warming to 2°C by 2050. How is this even possible?

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Three Reasons why COVID-19 Will Make Retailers Stronger

Retail TouchPoints

As consumers around the world have minimized the amount of time they spend outside their homes, many created digital accounts to conveniently shop online. This data can now be used to help retailers better understand consumer needs, capitalize on digital commerce and track customer shopping patterns over time.

Outdoor 284
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Starbucks Australia pursues plastic-free future with new cup and start-up

Inside Retail

After initially launching here in 2000, it withdrew from the market in 2008, before relaunching that same year under the ownership of the Withers Group. Starbucks Australia confirmed a new way to consume take-away coffee will be created and introduced for Australians in 2024.

Consumer 260