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More Australians lose trust in supermarket pricing, ACCC says

Inside Retail

The Australian Competition and Consumer Commission’s (ACCC) interim report for supermarkets inquiry revealed that almost 50 per cent of consumers now ‘often’ or ‘always’ compare prices before shopping, a significant increase from 17 per cent found by the watchdog’s 2008 Grocery Inquiry.

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Estée Lauder Forces Out Exec for Racist Instagram Post

Retail TouchPoints

John Demsey, an Estée Lauder Executive Group President responsible for some of the company’s biggest brands, has agreed to retire following the discovery of a racist meme on his personal Instagram account. In a letter sent to employees on Feb. 28, Executive Chairman William P.

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From Calories to Carbon: Where Food Labeling Meets Sustainability

Retail TouchPoints

This fosters accountability and drives the food and beverage industry to place greater emphasis on sustainability in their sourcing strategies. Between 2004 and 2008, the number of new products labeled with terms like “sustainable,” “sustainability,” “environmentally friendly,” or “eco-friendly” registered with the U.S.

Consumer 268
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The working class: Why the casualisation of suiting is here to stay

Inside Retail

Historically, in times of economic crisis and impending recession, business-casual takes centre stage in fashion, including during the 2008 financial crisis and the unemployment crisis that ensued until 2010.

Fashion 240
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PetSmart Suit Accuses Retailer of Mishandling Employees’ Personal Data via Voiceprint Collection

Retail TouchPoints

A former Illinois-based employee of PetSmart has filed a putative class action against the pet goods retailer, accusing the company of violating the state’s Biometric Information Privacy Act (BIPA) by collecting employees’ voiceprints in ways that could leave them open to identity theft.

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5 Ways COVID-19 has Reshaped Consumer Behavior

Retail TouchPoints

Businesses must also account for generational preferences. Pessimism is higher among millennials and Gen Z due to the 2008 financial crisis, the Euromonitor study finds, but consumers across the board are prioritizing value-added and health-conscious products and services as they economize their spending.

Consumer 347
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Ultra-fast fashion is undermining efforts to make the industry more sustainable

Inside Retail

At the same time there is limited transparency or accountability around clothing supply chains. Without change, the industry will account for 26 per cent of the world’s carbon budget for limiting global warming to 2°C by 2050. The overproduction and consumption of clothing cannot be allowed to continue.