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Amazon Continues Push Beyond its Own Ecosystem with Debut of ‘Supply Chain by Amazon’

Retail TouchPoints

Piyush Saraogi, VP of Worldwide Fulfillment by Amazon (FBA), described Supply Chain by Amazon as a “huge game changer for sellers,” adding: “Similar to other areas where Amazon has decided to go big, we believe it’s going to spark a lot of competition and ignite new innovation that will drive the entire industry forward.”

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Amazon is Moving Beyond its Own Walls Like Never Before…What Will it Mean for Retail?

Retail TouchPoints

Amazon will now not only help sellers offer fast delivery and easy returns as it has for years with its Fulfilled by Amazon (FBA) service, but it also will help sellers manage the entire supply chain , from manufacturer through to the customer’s door.

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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

Challenges in fulfillment and shipping are creating situations where the delay is beyond the willingness of the customer to wait, and they simply need to cancel their order. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment. This drives nuanced changes in communication.

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Why Retailers Need Cloud-Native Payment Orchestration: 5 Tips to Flexible, Scalable, Customized Payment Infrastructure

Retail TouchPoints

Deploying these new payment types will cause very little friction to backend accounts and fulfillment teams. He then helped found Passmark Security which was sold to RSA Security in 2006. A cloud-based payment solution will unify reporting, irrespective of payment type. 4) Scale for Simplicity.

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Macy’s vs. HBC: Two Different Takes on the Ecommerce Spinoff

Retail TouchPoints

There are multiple investment areas — customer experience, customer data, fulfillment spend — that tend to get prioritized more highly in digital-only businesses,” said Hilding Anderson, Head of Strategy for Retail, North America at Publicis Sapient in an interview with Retail TouchPoints at the time of the Saks deal.

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Data Capital: The Competitive Weapon Most Retailers Have Yet To Fully Monetize

Retail TouchPoints

The old mantra of “data is the new oil,” first uttered by tech entrepreneur Clive Humby in 2006, should vibrate with new life and energy now because of what we’ve since learned of its value in shaping consumer expectations. In fact, it could be argued that data is even more valuable than oil — and, it’s a renewable resource.

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Sensory Enabling Technologies are Radically Reshaping the Future of Digital Retail

Retail TouchPoints

2006; Simmons et al. This kind of mindful consumption is especially appreciated by Gen Z consumers and can mean the difference between creating a desire and fulfilling a need. Visual and auditory information can influence product expectations (i.e., taste and quality expectations; Reinoso-Carvalho et al.) in other senses.