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The Power of AI to Support Field Service Employees and Maintain Exceptional Customer Experiences

Retail TouchPoints

And in an age when blended workforces — especially in the technology and service industries — have proven a viable solution for delivering exceptional customer experiences, AI-driven technology solutions empower organizations to champion innovation and collaboration, increase visibility, stay agile and perform better.

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Three malls with great CX: American Dream, Battersea Power Station, Chadstone

Inside Retail

With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services. The rest is all about entertainment.

Insiders

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Burberry Names Akeroyd its Next CEO

Retail TouchPoints

Burberry credited Akeroyd for reorganizing and accelerating growth at Versace by building on the Italian brand’s heritage to elevate product, communications and the customer experience. “I Gerry Murphy, Burberry Chair, will head the company until Akeroyd comes aboard in April.

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Asda CEO: Five runners and riders following Allan Leighton’s return

Retail Gazette

His transformation expertise could come in handy as Asda as it looks to improve the store and customer experience. Prior to that, he spent seven years at Asda holding several senior roles, including as chief merchandising officer for food and chief customer officer.

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‘Where everything comes to life’: Brands on the power of bricks-and-mortar

Inside Retail

In a discussion with BeautyMatter editor Carla Seipp, the brand leaders explained that while e-commerce continues to remain an integral part of retail, nothing will quite replace the customer experience of shopping in a bricks-and-mortar store.

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WHSmith takeover: A closer look at Modella Capital and TGJones

Retail Gazette

The name has already sparked confusion among shoppers , with many wondering if the new brand is a tribute to Thomas George TG Jones, who played for Everton and Wales in the 1930s and 1940s but passed away in 2004.

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From Calories to Carbon: Where Food Labeling Meets Sustainability

Retail TouchPoints

Between 2004 and 2008, the number of new products labeled with terms like “sustainable,” “sustainability,” “environmentally friendly,” or “eco-friendly” registered with the U.S. Patent and Trademark Office surged from 100 to 526.

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