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Consumers who may once have seen Amazon as the one-stop shop for anything and everything are now starting to view it as an increasingly expensive marketplace that’s often plagued with counterfeit goods. Checkout optimization is never “set it and forget it.” Savvy brands know that to succeed, they must constantly focus on the details.
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A retail project ten years ago is worlds away from where we are now; e-commerce adds more competition to retail and tech evolves the way we shop. Take, for example, self checkouts. In 2002, Marks and Spencer held a 12-week self checkout trial. As a fit-out provider working in retail, this pace of change guides our work.
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This technology revolutionized inventory management and checkout processes. 2002: The United Kingdom introduced the first cloud-based POS system, enabling businesses to manage their operations remotely and efficiently. This technology revolutionized inventory management and checkout processes.
A smooth and hassle-free returns experience drives high levels of customer satisfaction, which directly translates to return visits, with 97% saying they’d shop with a retailer again after a positive returns experience. Returns rates increased significantly during the pandemic, in large part due to the massive increase in online shopping.
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