Inside Retail

FEBRUARY 17, 2025

With air freight rates predicted to return to normal this year, retailers and their suppliers are looking to rationalise traditional supply chain routes from factories to localised warehouses. Where ocean shipping used to be 15 to 20 less expensive than airfreight typically, but that ratio is now closer to around six.

Shipping 147

Shipping Apparel Marketing Returns 147

Retail Gazette

OCTOBER 5, 2023

Archie Norman Archie Norman has spent the last six years overseeing food and fashion group M&S’s turnaround plan as it looks to re-establish its brand, win back consumers and return to profit. Perhaps with M&S now motoring, Norman might jump ship to see if he can perform a similar feat at its rival? Sound familiar?

Supermarket 111

Supermarket Department Stores Grocer Returns 111

Indigo 9 Digital

JULY 24, 2023

If you return an item before you even have think about it you receive an email saying your refund has been processed. But in the early 2000s that started to change with the launch of the iPod in 2001. Some of these benefits include receiving samples from top brands, free standard shipping and a birthday gift.

Customer Retention 52

Customer Retention Drop-Shipping Consumer Fast Fashion 52

365 Retail

MAY 25, 2021

Slow delivery (18%), a lack of available stock (17%) and difficult returns processes (14%) were all listed as potential factors behind reduced interest in using a previously preferred brand. Once the dust settles on our high street homecoming, more than one-third (34%) expect to return to online shopping after the initial buzz has died down.

Fulfillment 52

Fulfillment Point of Sale Returns Consumer 52

Indigo 9 Digital

MAY 2, 2022

It has been nearly 20 years since Apple opened its first retail store in 2001 and that advice has not gone out of style. Fast shipping. Costco has a very liberal return policy where customers can return almost anything they have purchased at anytime. The answer: “let’s put a bar [the Genius Bar] in our stores.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Retail Geek

MARCH 31, 2021

Given how Shoppers tend to buy the same item in multiple sizes when they order online, Macy’s can use it stores to handle returns which lowers the shipping cost and offers a chance to win some sales while those customers are in there are stores. Jason: [30:06] I wonder how many of those chips are on boats in the Suez Canal.

Beauty and Health 59

Beauty and Health Apparel Merchant Services Marketing 59

Retail Geek

NOVEMBER 20, 2023

And we sold merchandise, and you pulled your car around and we loaded you up, believe it or not, or we shipped to you. The mall is dead, headline from 2001. 10, 20, 50, 100, 250 locations now. And we did all the furniture store things.

Dead-Stock 64

Dead-Stock Consumer Shopping Marketing 64