Retail TouchPoints

JANUARY 15, 2025

Actress Tracee Ellis Ross started building her vision for Pattern Beauty while starring on the sitcom Girlfriends , but it was her lifelong experience as a curly girly (a woman with curled and coiled hair) that inspired the idea and was validated by generations of women with similar experiences. I wanted to actually create products that supported hair the way it grew out of its head not to straighten it or anything, Ross said during a conversation with Business of Fashion s Sheena Butler-Young

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Inside Retail

JANUARY 14, 2025

Last week, a new addition to Kmarts product range made Alex Gransbury rethink his approach to patenting. He was on a call with one of his Dreamfarm employees when he first heard that one of his inventions had been copied and pasted. For Gransbury, who has invented products in a MacGyver-like fashion for over 22 years, designing new products that are fit-for-purpose and exceed customer expectations.

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Inside Retail

JANUARY 13, 2025

If you don’t have your narrative set, someone else will tell your story, said Katie Welch, the chief marketing officer of Rare Beauty. That was one of the key messages delivered on the second day of Retails Big Show, the National Retail Federations (NRF) annual conference and expo, which is being held in New York City this week. Major players in the retail industry like Tracee Ellis Ross, the founder and co-CEO of Pattern Beauty; Tommy Hilfiger, founder of the iconic eponymous apparel bran

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Retail Wire

JANUARY 13, 2025

The chicken broth recall is one of the largest in Walmart history.

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Advertiser: ZoomInfo

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Consumer

Retail Focus

JANUARY 15, 2025

As the June 2025 deadline for the European Accessibility Act approaches, Nexer Digital has launched a new campaign, I Matter Too , to raise awareness about the importance of inclusive online experiences. The campaign aims to encourage online retailers to act now and embrace digital accessibility as a core part of their strategy, not just to meet legal requirements but to go beyond compliance and deliver true inclusivity.

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Retail Gazette

JANUARY 13, 2025

Asda chairman Allan Leighton has launched his first set of cost-cutting at the grocer, following its disastrous Christmas period. The beleaguered supermarket cut roles for 13 regional managers last week under a shake-up designed to reduce headcount and improve performance, The Telegraph reported. The cost-cutting measures come after Asda delivered its worst Christmas since 2015, with sales falling 5.8% during the 12 weeks to 29 December, according to data from Kantar.

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Retail Wire

JANUARY 11, 2025

Is Wendy's really giving Girl Scout cookie lovers what they want?

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Retail Focus

JANUARY 14, 2025

M-Cube , the in-store digital solutions provider, has today unveiled M-Lab, its music catalogue powered by AI dedicated to the retail industry. The catalogue supports retailers in creating and innovating musical journeys in-store. As stores battle to stand out and differentiate themselves from competitors, retailers are rightly focused on building an emotional connection with their customers.

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Retail Gazette

JANUARY 15, 2025

Frasers Group has confirmed that two-thirds of its retail staff remain on zero-hours contracts ahead of new legislation aimed to limit their use. The retail giant, which was recently booted from the FTSE 100, told MPs examining the proposals to improve protection for workers that 11,500 staff members remained on the contracts and were not given any compensation even if shifts were changed at the last minute.

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Inside Retail

JANUARY 10, 2025

As head of digital at Metcash’s Independent Hardware Group (IHG), the $2.1 billion business behind Mitre 10 and Home Hardware, Anna Kismet is a firm believer in using technology to solve unique business problems. One problem she has been working on since joining IHG in 2022 is how to manage the backend systems and processes for a business, Mitre 10, with over 500 stores that are all individually owned and operated. “From a technology point of view, you have multiple point-of-sale sys

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Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail TouchPoints

JANUARY 15, 2025

Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by far the most popular payment method, with contactless now accounting for most purchases made at retail stores. Furthermore, the number of people relying on digital wallets on their smartphones, rather than carrying a traditional purse containing cash, continues to rise.

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Retail Wire

JANUARY 12, 2025

Carnival Cruise Line has removed many hand sanitizing stations on its vessels.

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Retail Focus

JANUARY 16, 2025

Robin Valley, a sustainable jewellery brand founded by husband-and-wife duo Liang Zhang and Wanchong Chen, just opened its first physical store in Manchesters Arndale Centre. The business completed 54 transactions on its opening day, with takings of over 1,000. The opening marks a significant milestone in the businesss rapid growth since it secured a 15,000 Start Up Loan from the British Business Banks Start Up Loans programme in 2023.

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Cisco Retail

JANUARY 15, 2025

You need to move fast with AI, but you absolutely cannot afford to sacrifice safety and security for speed. Announcing Cisco AI Defensea solution designed to eliminate this tradeoff and empower you to innovate fearlessly.

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Customer Experience

Inside Retail

JANUARY 12, 2025

Myer’s sales declined in the 22 weeks ended December 28 amid challenging trading conditions. The department store chain booked sales of $1.59 billion, down 0.8 per cent, impacted by the temporary closure of the Werribee store from February 14 to November 29. Its online store sales rose 2.8 per cent and accounted for 22 per cent of the group’s sales.

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Retail TouchPoints

JANUARY 10, 2025

Retail research and advisory firm Coresight Research has teamed up with NextRivet a digital innovation consultancy that specializes in retail real estate to launch CoreRivet , a new consultancy aimed at offering retail and real estate executives more client-centric advice and services around technology and other implementations. CoreRivet aims to combine Coresight Researchs expertise in market intelligence and digital strategy with NextRivets track record in digital innovation and implementati

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Retail Wire

JANUARY 10, 2025

Macy's is set to close 66 stores across 22 states nationwide in 2025.

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Retail Focus

JANUARY 11, 2025

Not only is the Super Bowl an important game for American fans, its one of the most significant sporting events of all. Across the world, close to 100 million people tune in for the final game of the NFL season, and to enjoy all the drama of this showpiece occasion. Like most major events, the Super Bowl brings certain benefits to the retail sector.

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Retail Gazette

JANUARY 10, 2025

Sainsbury’s is set to increase staff pay this year as it revealed it won grocery market share for the fifth consecutive Christmas. The supermarket giant will split a 5% pay rise for its hourly-paid staff into two separate rises in March and August, which it said will “allow us to navigate a challenging cost environment” It comes as Sainsbury’s enjoyed its “biggest-ever Christmas” as sales rose3.7% for the 16 weeks to 4 January, and 3.8% for the festive period

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Inside Retail

JANUARY 15, 2025

Wesfarmers Health has opened the pilot of a new beauty and wellness concept store called Atomica, which it plans to roll out in major cities this year. The first store is located at the Castle Towers shopping centre in Sydney, in a space formerly occupied by Priceline shop. Wesfarmers Health partnered with branding and design agency Houston Group to design the inaugural Atomica store.

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Retail TouchPoints

JANUARY 12, 2025

The customer-facing mobile app for Dicks Sporting Goods has traveled a long way since its debut in 2021. Initially focused on providing an easy way for athletes (Dicks name for its customers) to learn more about products via an in-store barcode scanning feature, the app has continued to incorporate new features that remove friction from the checkout process, such as like autocomplete address suggestions.

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Retail Wire

JANUARY 10, 2025

Target shoppers are looking for more organic produce options than ever.

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Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

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Accounting

Retail Focus

JANUARY 16, 2025

Pricer, the leading in-store automation andcommunication solutions provider, has announced the launch of its latest innovation, Pricer Avenue , to evolve the role of traditional Electronic Shelf Labels (ESLs) and deliver enhanced and connected in-aisle experiences. A bold, new modular ESL system, Pricer Avenue redefines traditional aisle experiences, offering new ways for retailers to compose, build, run and merchandise the shelf-edge digtally.

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Retail Gazette

JANUARY 13, 2025

Majestic Wine has reported its best-ever Christmas as it served a record number of shoppers over the key festive period. The wine specialist saw sales rise 1.9% over the six weeks to 30 December, beating its previous record for festive sales set in 2023. It said its performance was boosted by the launch of seven new stores last year and the rise of its growing specialist on-trade supply arm, Majestic Commercial.

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Inside Retail

JANUARY 12, 2025

Premier Retail expects lower global sales in the fiscal first half, with Australian sales broadly flat compared to the year-ago period. The company forecasts global sales to be between $855 million and $865 million and underlying earnings before interest and taxes to be in the range of $160 million to $165 million. It estimates global sales of its apparel brands business to range from $405 million to $412 million and its underlying EBIT between $31 million and $35 million.

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Retail TouchPoints

JANUARY 13, 2025

With the holiday season just concluded, the challenge of managing merchandise returns is a reality for many retailers. According to the latest data from the National Retail Federation (NRF), merchandise returns are projected to reach an astounding $890 billion in 2024, accounting for approximately 16.9% of sales. While this underscores the inevitability of returns, it also highlights the need for retailers to refine their digital strategies.

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Advertiser: ZoomInfo

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Planning

Retail Wire

JANUARY 10, 2025

Go ahead, enjoy Arby's and break your healthy eating resolution, we won't tell.

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Retail Focus

JANUARY 16, 2025

The retail industry is a dynamic and competitive space, where staying ahead requires innovative thinking, strategic vision, and a motivated team. Leadership speakers bring a wealth of experience and actionable insights that can help retail businesses navigate any challenges, adapt to change, and thrive in an ever-evolving market. With expertise spanning industries, leadership speakers are equipped to address the unique and sometimes overwhelming challenges retail businesses face, from managing s

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Retail Gazette

JANUARY 10, 2025

Tesco and Sainsburys have been crowned the winners of Christmas by Kantar as the pair outperformed the rest of the grocery market. Sales at Tesco rose 2.8% in the 13 weeks to 23 November, rising 3.8% in the six weeks to 4 January. It’s hold on the market rose to 28.5% – the highest of any supermarket – boosted by growth across its convenience, superstore and online channels.

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Inside Retail

JANUARY 10, 2025

M&M’s has launched its first store in Australia after announcing the opening last month. The location, opening from January 6 to January 26 in Melbourne, features M&Ms chocolate wall and products made in Ballarat. M&M’s Melbourne, part of the partnership with the Australian Open, is the brand’s unofficial eighth store worldwide and the first in the Southern Hemisphere, drawing inspiration from M&Ms New York, London, Las Vegas, Shanghai, Berlin, Disney Springs, a

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion