Retail TouchPoints

OCTOBER 11, 2024

We’re providing this added technology to Save A Lot retail [store operators] at no cost, offering a strong baseline program with several options for local stores to do what they do best — localize for their customers.” 19 Save A Lot will offer exclusive, weekly offers for new and existing loyalty customers.

Wholesale 264

Wholesale Store Operations Shopping Marketing 264

Retail TouchPoints

DECEMBER 13, 2023

Retailers have gotten better about thinking about simple things like power accessibility or creating WiFi shadows around fixtures and things like that, but there are still far too many unintended consequences that come out of store design because they did not think through tech requirements up front.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

JULY 18, 2024

Here are five examples of how associate technology is improving both CX (customer experience) and EX (employee experience): At Pacsun, Unified Store Operations Allow the Retailer to Operate with a Lean Workforce Like many retailers in a tight labor market, Pacsun stores operate with small staffs. “We

Customer Experience 277

Customer Experience Kiosk Shrinkage Shipping 277

Retail TouchPoints

JUNE 10, 2024

Christine Foster, VP of Product Strategy & Media Operations, Kroger Precision Marketing/84.51° Lynn Power, Co-founder & CEO, MASAMI Alexis Hoopes, VP of Ecommerce & Direct to Consumer, Mattel Lina Sabic, Director of Store Operations, Pacsun Matt Ezyk, Director of Ecommerce, Pet Supermarket Luca Netz, CEO, Pudgy Penguins Ken, Romaniszyn, (..)

Supermarket 298

Supermarket Store Operations Management Planning 298

Inside Retail

APRIL 25, 2024

Clothing and homewares retailer Urban Rampage has been ordered by the Australian Securities & Investments Commission (Asic) to stop offering Centrepay credit arrangements at its stores.

Payment Services 297

Payment Services Target Market Store Operations Location 297

Retail TouchPoints

JUNE 20, 2024

Target plans to roll out a new gen AI-powered chatbot designed to aide store associates in nearly all of its 2,000 stores following a six -month pilot at 400 locations.

Store Operations 264

Store Operations Planning Location Customer Experience 264

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

MAY 6, 2024

Sustainability: Reduce an Organization’s Carbon Footprint and Energy Costs Energy is the fourth-largest in-store operating cost for U.S. One national discount brand has saved more than $2 million in energy costs year over year, mainly by following this approach. IoT platforms help make this possible.

Store Operations 286

Store Operations Management Location Customer Experience 286

Retail TouchPoints

OCTOBER 23, 2024

Driving Tech Alignment and Buy-in for Maximum Impact Considering the size of its store footprint and complexity involved, this process was “really fast” and sets a new standard for tech rollouts, according to Corbin.

Checkout 260

Checkout Clienteling Fulfillment Store Operations 260

Inside Retail

JULY 10, 2024

Prior to this she was part of the Telstra Executive Team for more than a decade and held senior roles in operations and retail networks. Hayes’ remit was to grow the business through store operations and new channels to market. Hayes said “It is an honour to lead 7-Eleven Australia.

Store Operations 237

Store Operations Management Consumer Marketing 237

Retail TouchPoints

NOVEMBER 20, 2024

Cedric Clark didn’t originally intend to have a career in retail, much less rise to the heights of EVP of Store Operations at Walmart , one of the world’s largest retailers. At the beginning of his working life he was an athlete, playing basketball professionally overseas when 9/11 interrupted that journey, at least temporarily.

Sporting Goods 230

Sporting Goods Store Operations Management ATS 230

Retail TouchPoints

OCTOBER 10, 2024

Pain Point #6: Replenishment Processes that are Too Slow and Manual Fashion retail group Bestseller rolled out an RFID solution from Nedap to all 380 Vero Moda stores to improve the efficiency of how products are received and to enable real-time replenishment capabilities.

Payment Services 264

Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

AUGUST 13, 2024

During his tenure, Narasimhan supported Starbucks’ supply chain innovation, helped store operations and improved the partner (employee) experience, according to a company statement. Although he was named incoming CEO on Sept. 1, 2022, he officially assumed the role on March 20, 2023.

Customer Experience 264

Customer Experience Store Operations Brand Management Marketing 264

Retail TouchPoints

FEBRUARY 26, 2024

That same staffing philosophy began to trickle down to top sales associates, ensuring that the best salespeople were working on high-traffic days , and has even translated to the time that associates take lunch , which is now no longer based on an arbitrary time frame but rather on the moment in the day with the biggest traffic lull.

Loss Prevention 299

Loss Prevention Jewelry Payment Services Accounting 299

Retail TouchPoints

JUNE 28, 2024

(Photo: Retail Touchpoints) After 18 years working in residential and commercial leasing in New York, the idea for The Den came about (as many ideas did) during the disruption of the pandemic. When COVID hit, I really took a step back,” said Cohen in an interview with Retail TouchPoints. “I

Payment Services 264

Payment Services Beauty and Health Location Promotions 264

Retail TouchPoints

NOVEMBER 13, 2024

Fewer false alarms: Don’t waste resources or disrupt store operations unless the threat is real. Employee safety: With open lines of communication, staff can report threatening behavior and receive immediate assistance. Effective communication systems ensure loss prevention and security can quickly rule out suspicious activity.

Loss Prevention 147

Loss Prevention Store Operations Accounting Customer Experience 147

Inside Retail

JUNE 24, 2024

Implications for Central Group Entering the continent in 2011 with the acquisition of Rinascente, the Chirathivat family-owned conglomerate operates 40 luxury department stores across seven European countries.

Department Stores 263

Department Stores Location Store Operations Marketing 263

Inside Retail

OCTOBER 22, 2024

I’ve worked in supply chain, store operations, e-commerce, continuous improvement, safety and national support.

Supermarket 246

Supermarket Accounting Management Store Operations 246

Inside Retail

JUNE 13, 2024

Technology at its core “Technology plays a vital role in supporting and securing rapid market expansion and large-scale store operations,” Li said. “We This is also our central area of focus for this year.”

Payment Services 261

Payment Services Marketing Outdoor Management 261

Retail TouchPoints

DECEMBER 3, 2024

Like most retailers of a certain age, The Paper Store debuted in brick-and-mortar — in this case a modest family-run newsstand in Maynard, Mass. that opened in 1964.

Shopping 284

Shopping ATS Visual Merchandising Location 284

Retail TouchPoints

NOVEMBER 19, 2024

It’s the most wonderful time of the year, but for a sizeable portion of the U.S. workforce the holiday shopping season can be the most strenuous and stress-filled time of year. As consumers furiously stock up on everything they need for under the tree and around the table, retail workers — who make up more than one quarter of the U.S.

Department Stores 334

Department Stores Wholesale Shopping Consumer 334

Retail TouchPoints

DECEMBER 12, 2024

Chemist Warehouse , Australias largest pharmacy chain, is piloting wearable SmartBadges from Augmodo in four Melbourne stores. The AI-powered solution can be used to create live 3D store maps as well as recommend tasks to increase associates efficiency, including restocking shelves, placing orders and improving compliance.

Promotions 269

Promotions Planning Location Management 269

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

NOVEMBER 27, 2024

With retail sales bouncing around as the UK economy chugs along, marketers in the sector are seeking the best way to keep their customers happy and prevent them from spending their money in another store.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

OCTOBER 24, 2024

Kroger will leverage RFID technology from Avery Dennison for item-level digital identification, enabling more frequent and accurate inventory information to help maximize freshness, reduce waste and improve the store associate experience. The supermarket will begin in the bakery department, implementing RFID-embedded labels on each item.

Supermarket 311

Supermarket Customer Experience Management ATS 311

Retail TouchPoints

NOVEMBER 1, 2024

When you think of any major retailer, you probably immediately imagine a personality, a distinct vibe, or something about the company that sets it apart in the marketplace. This branding isn’t just about appealing to customers but also is a way to attract top-notch employees as an employer.

Management 276

Management Marketing Promotions Returns 276

Retail TouchPoints

DECEMBER 5, 2024

If you stop to think about it, we must be a little crazy to expect so many things from store associates today. When your store is full of associates who love the brand and live it, they will draw in customers. We want them to be brand ambassadors. Excellent brand ambassadors are like traffic magnets.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264

Retail TouchPoints

NOVEMBER 26, 2024

Walmart , the world’s largest retailer, is rolling back a number of its diversity, equity and inclusion (DEI) initiatives, multiple sources report.

Marketing 277

Marketing Consumer Store Operations 277

Retail TouchPoints

NOVEMBER 26, 2024

La-Z-Boy has opened a 12,600-square-foot showroom in Chicago’s Lincoln Park neighborhood designed to immerse customers in the transformational power of comfort.

Consumer 277

Consumer Shopping Visual Merchandising Store Operations 277

Retail TouchPoints

OCTOBER 30, 2024

As a geriatric millennial who lives and works in the greater Charlotte region of North and South Carolina, I notice pet-friendly establishments have become the expectation. Our temperate climate with ample sunshine and green space encourages spending time outside and sharing it with four-legged friends.

Outdoor 287

Outdoor Planning Store Operations Customer Experience 287

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. The retail industry holds influence above many others.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

JANUARY 30, 2024

Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As retailers ride the AI wave, it’s important to simultaneously address both the opportunities and responsibilities it brings.

Customer Experience 340

Customer Experience Supply Chain Management Promotions Advertising 340

Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result?

Shopping 275

Shopping Checkout Consumer Point of Sale 275

Retail TouchPoints

DECEMBER 10, 2024

Over the life of the franchise agreement, Myntra Jabong will build a brick-and-mortar retail presence for Abercrombie in the country, as well as regional ecommerce sites and branded digital storefronts operated by a network of licensed and independent third parties.

Fashion 277

Fashion Wholesale Marketing Store Operations 277

Retail TouchPoints

NOVEMBER 20, 2024

Petco has introduced a new “Welcome to the family” program, available at stores beginning Nov. The free booklets, for both dogs and cats, include practical guidance and shopping checklists created by the retailer’s veterinary, training and grooming teams, plus exclusive pet services and savings on Petco-owned brands.

Location 272

Location Planning Management Shopping 272

Retail TouchPoints

DECEMBER 10, 2024

Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic. And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site.

Planning 275

Planning Location Consumer Store Operations 275