Retail TouchPoints

MARCH 12, 2025

The approach businesses use to build lasting customer relationships through recurring services has undergone a fundamental change over the past decade. As a leader at a platform that processes billions in recurring revenue transactions, Ive observed firsthand how successful businesses balance growth with customer-first practices.

Payment Services 179

Payment Services Customer Retention Customer Experience Marketing 179

Retail TouchPoints

DECEMBER 16, 2024

A key aspect of Tractor Supply Company s brand mission is providing legendary customer service. Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. One of these is Hey GURA.

Payment Services 278

Payment Services Checkout Shipping Shopping 278

Retail Focus

MARCH 7, 2025

The adoption of cryptocurrencies has expanded beyond investment and trading, with businesses worldwide integrating crypto payment gateways into their operations. A crypto payment gateway allows merchants to accept cryptocurrency payments from customers, offering an alternative to traditional fiat transactions.

Payment Services 130

Payment Services Merchant Services Accounting Finance 130

Retail TouchPoints

FEBRUARY 6, 2025

They extend to things like livestreams, shoppable content and payment links within Instagram Reels, stories, TikTok videos or Pinterest Pins. As mentioned, though, these shops are making improvements in standard-setting with higher-caliber merchants operating on them.

Merchant Services 179

Merchant Services Payment Services Social Commerce Shopping 179

Retail TouchPoints

MARCH 7, 2025

For service providers, discounts have additional drawbacks. They can often be difficult to implement, especially for businesses with recurring monthly payments. And they dont really provide the best value for the service provider or the customer. Using technology to make the process of issuing and redeeming incentives seamless.

Payment Services 262

Payment Services Promotions Checkout Planning 262

Retail Focus

MARCH 21, 2025

The growing adoption of blockchain technology has created new opportunities for businesses looking to integrate digital assets into their operations. What is CaaS in Crypto and What Companies May Need This Service? These services typically include crypto payment gateways, digital wallets, and blockchain-based financial tools.

Payment Services 130

Payment Services Accounting Customer Experience Management 130

Retail Focus

FEBRUARY 6, 2025

Achieving this level of integration demands meticulous planning, strong infrastructure, and expert technical support to ensure each component operates harmoniously. Meeting Evolving Customer Expectations Todays consumers expect personalised service no matter where they shoponline, via an app, or in-store.

Payment Services 147

Payment Services Returns Technical Support Promotions 147

Retail TouchPoints

DECEMBER 31, 2024

Returns negatively impact brands in several ways including processing costs, shipping fees, unsellable merchandise and more. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

APRIL 25, 2025

In these times, seamless operations are essential for maintaining a competitive edge, and at the heart of this is secure, reliable connectivity. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Inside Retail

APRIL 30, 2025

Over the past decade, smartphones have become the centrepiece of a global transformation of consumer payments, including in Australia and New Zealand. Rapid advances in technology answered that call, and today, thanks to new user experience and payment capabilities, the mobile is the command centre for shopping.

Payment Services 130

Payment Services Consumer Fulfillment Shipping 130

Retail Focus

MARCH 20, 2025

Over the past decade, the payments environment has experienced significant upheaval, driven by swift technical improvements. Innovations such as contactless cards, mobile wallets, blockchain, and real-time payments are transforming transaction methods for consumers and companies.

Payment Services 130

Payment Services Checkout Clienteling Finance 130

Retail TouchPoints

JULY 2, 2024

In fact, the financial services firm UBS projects that the market will hit $1.5 It’s also essential to notify customers about any changes in their subscriptions, such as rate increases or service alterations. Streamline Cancellations to Cut Chargebacks One effective way to reduce chargebacks is by simplifying the cancellation process.

Merchant Services 279

Merchant Services Payment Services Accounting Management 279

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Retail TouchPoints

MAY 14, 2025

From a risk and compliance perspective, defense, finance, tech, and healthcare are generally thought of as the riskiest industries but the retail sector is more vulnerable than it might appear. Mitigating those risks is important but food safety might be the most important of all.

Payment Services 147

Payment Services Point of Sale Loss Prevention Finance 147

Inside Retail

OCTOBER 21, 2024

Artificial Intelligence (AI) is being increasingly used to simplify, automate and optimise backend systems and processes across the retail sector. This approach increased the accuracy of sales predictions by 47%, demonstrating AI’s capability to streamline backend processes and improve decision-making.

Payment Services 130

Payment Services Consumer Shopping 130

Retail TouchPoints

JANUARY 29, 2025

The specialty retailer, which operates 100 stores nationwide, continued operating throughout the bankruptcy and also refinanced short-term debt, significantly reduced previous long-term debt obligations, accessed $40 million in new financing and modified its asset-backed lending facility to add $40 million in upsized capacity.

Payment Services 232

Payment Services Specialty Retailers Finance Customer Experience 232

Retail Focus

FEBRUARY 26, 2025

Research from inclusive payments platform, Ecommpay, has found that merchants place more value on the practical elements of a payment provision than on a personal recommendation or even cost. Over half (57%) of merchant respondents selected functionality as one of their top three criteria when choosing a payment provider.

Merchant Services 147

Merchant Services Payment Services Checkout Accounting 147

Retail TouchPoints

NOVEMBER 5, 2024

consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 As a retailer, your login process affects customer behavior and loyalty. The amount of mental processing power needed to use your site affects how easily users find content and complete tasks.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Retail Focus

JANUARY 20, 2025

PXP , a leading omnichannel global payment platform and innovative industry disruptor, is announcing the launch of its industry-redefining technology platform, PXP Unity. Marking a shift in payments, PXP offers a single integration into a commerce ecosystem that makes business simpler, better and more connected.

Merchant Services 147

Merchant Services Payment Services Management Planning 147

Retail TouchPoints

DECEMBER 18, 2024

The company then selected what Neighbour called the suite of As add-on technologies to round out the ecommerce experience: Algolia for search and recommendations, Amplience for content and digital asset management, Akeneo for product information management (PIM) and Adyen for payment services. And thats not all. Tackle checkout first.

Payment Services 262

Payment Services Checkout Point of Sale Management 262

Retail TouchPoints

OCTOBER 23, 2024

RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency. These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction.

Consumer 275

Consumer Payment Services Inventory Management Checkout 275

Inside Retail

JANUARY 6, 2025

Sydney-based wedding dress designer 10 Foster Street needs to pay $51,604 in penalty and back pay entitlements after failing to act on Fair Work Ombudsman’s (FWO) compliance notices. One of the workers did not also receive payment-in-lieu-of-notice-of-termination entitlements when her employment concluded.

Payment Services 259

Payment Services ATS Accessories Fashion 259

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services Department Stores Shipping Customer Experience 147

Retail Focus

DECEMBER 9, 2024

Streamlining the payout experience for merchants and other businesses,Ecommpay, the inclusive global payments platform, has launched a new Payouts via Hosted Payment Page facility. Customers can then enter their payment details on the Payment Page to complete the payout.

Merchant Services 147

Merchant Services Payment Services Marketing Management 147

Retail TouchPoints

JANUARY 22, 2025

What is the tax liability and what process will you use for making payments? Devise a Financial Strategy New markets mean ironing out import tax and payment procedures. Consider a local customs broker: They can take you through processes easily and quickly while helping to lower costs.

Payment Services 279

Payment Services Point of Sale Shipping Marketing 279

Retail TouchPoints

SEPTEMBER 16, 2024

Crate & Barrel Holdings will adopt a unified payment processing solution from Adyen across both its ecommerce operations and its 110 stores, with the goal more closely aligning the in-store and online shopper experiences.

Payment Services 279

Payment Services Shopping 279

Inside Retail

APRIL 23, 2025

Retail CFOs operate in an environment of constant pressure with increasingly complex supply chains, evolving regulatory demands, rising consumer expectations, and razor-thin margins. Retail businesses generate vast volumes of data across sales, payments, suppliers, inventory, and customer interactions.

Payment Services 147

Payment Services Finance Accounting Management 147

Retail TouchPoints

MAY 2, 2025

Payment providers are banking on the fact that millions of people will soo n rely on AI to find the perfect sweater, research a new vacation spot or handle their weekly grocery shopping and they want in on the action. These agents will need to be trusted with payments, not only by users, but by banks and sellers as well.

Payment Services 173

Payment Services Merchant Services Consumer Checkout 173

Inside Retail

MAY 11, 2025

A new survey by financial platform Money has shown that Australians still want the option to use cash despite the growing popularity of digital payments. An additional 14 per cent want essential services such as supermarkets and pharmacies to continue offering the option. Some small businesses will be exempt.

Payment Services 130

Payment Services Consumer Finance Supermarket 130

Retail TouchPoints

FEBRUARY 25, 2025

Customers enter the store, select their items and exit, with purchases being automatically processed through their mobile payment method. State Farm Arena , home of the Atlanta Hawks NBA team, has opened a Hawks Express cashierless checkout store powered by AiFi and Verizon.

Checkout 236

Checkout Payment Services Location Returns 236

Retail TouchPoints

JULY 8, 2024

Citing “extremely low volumes” of customers using personal checks, Target will stop accepting checks for in-store payments on July 15, 2024, as reported in the Minneapolis Star-Tribune and confirmed by Target. According to the Federal Reserve , the number of payments made by check has been declining, dropping 7.2% billion that year.

Payment Services 290

Payment Services Supermarket Checkout Marketing 290

Retail TouchPoints

FEBRUARY 7, 2025

In fact, more than three-quarters of B2B companies claim their buyers expect a digitized sales process, according to Deloitte Digital research. However, nearly the same amount ( 71% ) of respondents describe their processes as moderately to extremely manual. Reality 2: The B2B Sales Process is Complex.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail TouchPoints

OCTOBER 30, 2024

Self-service kiosks allow shoppers to take charge. Laptops allow hybrid retail workers to provide personalized customer service from remote locations, and new use cases for AI in retail continue to emerge as organizations experiment with the technology to better serve customers and propel business. IT teams today can (and should!)

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail Focus

JANUARY 21, 2025

New research commissioned by inclusive global payments platform Ecommpay found that 61% of e-commerce merchants would definitely choose a payment provider based on their commitment to ESG. Payment partners are being chosen based on their sustainability and overall commitment to Equality, Sustainability and Governance.

Merchant Services 147

Merchant Services Payment Services Marketing ATS 147

Retail Wire

MAY 14, 2025

Opening with a bit of self-congratulatory praise for its 2 billion guest arrivals and interest in changing the face of modern travel, the organization pivoted to explain a bit more about each of its new services. With the launch of services and experiences, were changing travel again. People choose hotels for their services.

Payment Services 130

Payment Services Outdoor Advertising Marketing 130

Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Once the order is approved, they call customer service to request a change to the delivery address so they can receive the stolen goods.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail Focus

MARCH 22, 2025

From decentralisation to revolutionising payment processes in several businesses, smart contracts’ perks are limitless. Smart Contracts and How They Work To fully understand how smart contracts operate, well start with a reference to traditional contracts. Smart contracts and crypto payments are only a start.

Payment Services 130

Payment Services Supply Chain Management Inventory Management Shipping 130