In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem
Retail TouchPoints
MARCH 2, 2021
In fact, even after the pandemic moves into the rear-view mirror, 46% of consumers plan to do the same amount of shopping online, and 42% said they will actually shop online even more than they do now, according to a recent study from Pitney Bowes. Most Consumers, Even Those Shopping Online, Prefer to Return In-Store.
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