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Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud

Retail TouchPoints

At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies. The data is generated from actual returns processed online and in-store at 60 of the top 100 U.S.

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How Retailers can Combat the Rising Threat of Theft

Retail TouchPoints

Dick’s Sporting Goods also attributed part of the brand’s 23% profit drop in the second fiscal quarter of 2023 to theft ( CNBC ). That’s why it’s important to understand the most common forms of theft and the measures you can take to prevent loss without deterring valued customers. Develop strong password policies.

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Is the Retail Crime Wave a Tsunami or a Ripple?

Retail TouchPoints

The perception gained even more support as Lowe’s, Dick’s Sporting Goods and Target all blamed ORC for negatively affecting their financial results. billion in 2021 retail shrink could be attributed to ORC. Additionally, definitions remain vague.